Ok, so I was trying to make a reservation in this hotel for this coming weekend. I called up on their website number 6001292949. Don't know who answered the call but my caller Id was showing Shiva Kumar. he answered the call in a very normal way with Hello. Instead the call should be more pleasing and addressing with greetings. Then I asked him can I talk to the reservations team. This surprised me he said kya kaam hai. Obvious if I'm asking reservation which means I am enquiring about the hotel. Great thing he happened when I said aapke yaha aise he guest se baat karte hai and he hung up on me. !!Wow what a hospitality and untrained staff they have. I'm sure they have more bunch of idiot staff like this guy.
Terrible experience. The hotel rooms are poorly maintained. The bathroom is dirty, the toilet seat and bathtub are yellow. The towels are dirty and have stains. The room has no toiletries, slippers or robes. Does not reach its 5 star rating.
The trip and stay at the Mansingh palace hotel was brilliant. The hotel catered to every simple yet necessary requirements of the customer. We had an amazing stay which was super comfortable and fun even though the hotel is not fully operational due to the COVID 19 pandemic. Special mention and shout out for Kapil at the front desk and Deepak at the restaurant. Keep it up.
Mansingh Palace, Agra is situated at a close proximity to Taj Mahal. Its a decent hotel and has rooms at budget tarrif also. The food is good, service is efficient. Our stay in November 2013 was comfortable. The live music at dinner buffet was an added attraction.
We had a great stay and celebration at the hotel. I'd like to highlight the name of Mr. Rohit Sinha (Sales Manager), who managed our function and stay agilely and in a very good manner. The rooms and service was also very nice.
I would really like to give a shout for Rohit in Sales team for making this stay a worth wile. This is a must visit place and you'll enjoy everything about it. We had our best time here and would definitely recommend it.
My stay at Mansingh Agra has been full of inconvenience! I have also stayed at Mansingh Jaipur but Mansingh Agra seems to be totally opposite in providing comfort to their guests. I'll describe them here since my arrival on Feb 12, 2021 - 1. Basic amenities such as body wash, disposable slippers, shower cap, dental kit, shaving kit weren't provided. Only shampoo and soap was provided. Reason stated for not providing these basic amenities was COVID. Shampoo, towels, soap bedsheet etc weren't stopped because of covid but body wash, disposable slippers, dental kit, etc were stopped because of covid? That's a bit silly. These were provided later after we had a discussion with Mr. Krishan Mohan Tara (General Manager). He assured us we won't face any other trouble/inconvenience during out stay. 2. We also realized the condition of Refrigerator inside out room, the television as well as the WiFi. Referigerator was broken and did not work, television had spots on it and wifi ran at 190 kbps of Internet speed. It is again silly to understand what Mansingh Hotels charges for where the bare needed amenities are of such a quality. 3. I had to wait for 20 minutes outside the gate because the door was blocked by someone who was partying inside Mansingh palace. It seems people who party at Mansingh palace are treated as guests and the one who pay for a stay at Mansingh aren't treated like guests. 4. The guests who came for a party also troubled fellow guests who were sleeping by talking loudly in the corridor from 00:30 hours till 2:00 hours. If the hotel has arranged a party for them, it should be the hotel's responsibility to give comfort to other guests. I did ask the reception but no one intervened. 5. I went to the reception to ask for a pain relieving ointment and the reception did not have it. The reason stated was again COVID. The hotel can run during covid times but cannot keep a basic first aid kit for the guests? I was also told to walk for 10 minutes in pain to a nearby chemist shop by the reception. That's how the reception takes care of a guest's comfort during their stay. 6. Since 7 am of Feb 14, 2021, someone kept ringing the bell every few minutes. There was also a call made to the landline. What was that for? To disturb our sleep more? And since then, there have been noise in the corridor of 3rd floor as well. Hotel management did not bother to address it.…
The location of the hotel is good.. The hotel had taken care of Hygiene and Sanitation.. The rooms were however not very attractive.. Felt like the rooms needs a little renovations and change of bathroom fittings.. The buffet breakfast did not have much choice and the foods tasted very OK.. Overall a nice experience in this price range..
Excellent Hotel and food quality is good and reception area is fully sanitation and friendly staff, specialy thanks sunny to brief all facilities about the palace and room. Room is well sanitaze n perfect room cleaning.
Nice Hotel, Nice Room, Nice Staff, Specially Mr.Sunny from Housekeeping staff and Mr. Kapil from front desk. Nice ambience. Overall very happy with hotel staff. Room was very sanitised higined is very talking care. Well polished furniture.