Hotel Gem Park Ooty

Hotel Gem Park Ooty

Traveller (1007)
Panorama of the Deluxe Room at the Gem Park-Ooty
360
Panoramas (26)
The Ooty city valley below
Room & Suite (365)
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About

4.5
#1 of 130 hotels in Ooty (Udhagamandalam)
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Billiards
Table tennis
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor fireplace
Shops
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Hindi, Tamil

Location

Sheddon Road, Ooty (Udhagamandalam) 643001 India
1,767Review17Q+A100Room tips
Traveller rating
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Detailed Reviews
Omkar Khadilkar wrote a review Feb 2020
Dombivli, India9 contributions1 helpful vote
5.0 of 5 bubbles
Oh Man where should I start. Everything about this Hotel is amazing. The very moment we stepped in the hotel to the checkout it was amazing. I visited with my wife for our honeymoon. We were warmly welcomed by the staff and served us an amazing and refreshing Hot cup of Green & Lemon Tea. Angel at the reception personally escorted us to our Room which i felt was a great touch of courtesy. The room was great and had a good view of the mountains and the Gardens. The bed was comfy amd helped us relax. The breakfast on all 3 days was good with good varieties and different juices and shakes each days with live Dosa and Eggs counter. The food on the 1st night was a bit spicy for my wifes taste so Mr.Yuvraj in Restaurant made sure our dinner was perfect for the remaining nights. We had booked for a Candel Light Dinner as well for which they went all out and decorated a small room with ballons, candels and Special cutlery for the occasion. Music was missing in the room though and a proper menu would have avoided the confusion.
Overall we had a delightful stay at the Hotel and We would highly recommend this hotel. You will have a truly great stay.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Companion23291338139, Manager at Hotel Gem Park Ooty
Responded 23 Feb 2020
Dear Guest, It was a pleasure to have your stay with us and we appreciate the time taken to review us at Trip-Advisor. We are happy that you had a lovely experience with us and rated us 5 star. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. We look forward to welcome you again and please be our guest always. With Best Regards, Ismail Khan Resident Director
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Amit wrote a review Feb 2022
9 contributions
+1
5.0 of 5 bubbles
We visited GemPark with family from 21 Feb 2022 to 23 Feb 2022, room no.205

The hotel is located atop a mountain with majestic valley view. The rooms are very big and spacious too. Even single bed is bigger than the usual size (approx 1.5 times the regular single bed).

Reception: Madam Angel was true to her name. From booking the room to final billing, everything was handled with utmost professionalism coupled with an endearing smile. She is very hardworking and comitted.

Food : Chinese (Jade Garden) food was good.
Toda multicusine restaurant on 5th floor is fantastic with great quality food. Complimentary breakfast spread was as elaborate as it could be with choicest varieties and very delicious items.
Chef K Ashok is a very nice guy who took care of our requests and was very friendly. Food quality and taste in this restaurant was beyond excellent.

House keeping : They were very friendly and always ready to serve with a smile. We never had to wait for more than 5 minutes for anything we required,be it starting the TV, to asking for additional tea sachets or empty mugs etc.Every request was promptly handled to utmost satisfaction. Cleanliness is the best part of all.

Recreation: They have two loving big dogs (also called as Chief Happiness Officer). Both these dogs are very affectionate and loving.They love to be pampered and cuddled. Time will just fly.

Flip side : Location is atop hill so you will definitely require a vehicle to come down to Charring Cross road (though it's only 1.5km away, but walking downhill and uphill can be difficult).So ensure that you always have a vehicle at disposal.

Regards,
Amit
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Sales at Hotel Gem Park Ooty
Responded 24 Feb 2022
Dear Guest, It was a pleasure to have your stay with us and we appreciate the time taken to review us at Trip-Advisor. We are delighted that you enjoyed your stay with us. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. We look forward to welcome you again and please be our guest always. With Best Regards, Subramani Manager - Sales Gem Park Ooty Sheddon Road, Ooty - 643 001
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Ashwin Kumar V wrote a review Jan 2021
Coimbatore, India1 contribution
5.0 of 5 bubbles
This is apparently one of the better hotels in Ooty. I frequently go to ooty and have stayed in many other properties but my experience here was the best. The rooms were clean and the staff were attentive for the most part. I must particularly highlight the manager, Mr. Vinod Kumar who was very helpful and attentive. The housekeeping staff were also very good and quick to respond to requests. Their breakfast is just too good with a very wide range of items, north/south Indian and english items. Just go for it without thinking too much." IT'S TRULY A GEM"
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Sales at Hotel Gem Park Ooty
Responded 8 Jul 2021
Dear Ashwin Vengatesan, It was a pleasure to have your stay with us and we appreciate the time taken to review us at Trip-Advisor. We are happy and delighted that we were able to make your stay more comfortable. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. We look forward to welcome you again and please be our guest always. With Best Regards, Subramani Manager - Sales Gem Park Ooty Sheddon Road, Ooty - 643 001
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Imran L wrote a review Feb 2020
Bolton, United Kingdom140 contributions17 helpful votes
2.0 of 5 bubbles
Visited with family as part of a family trip to Mysore, Ooty, Bangalore. This was the only hotel we were disappointed with.

Location is excellent upon the cliff top definitely one of the best views from any property but when we visited we were greeted by a dark aged lobby via a back of house lift to a room well used and full of dust. Bathroom was unacceptable. We mentioned to staff who contacted management to offer another room much the same. We asked for the beds to be pulled back and thoroughly cleaned.

The heater in the room was insufficient. Two other rooms were fine but ours wasn’t working to it’s optimum. The Indian food was horrible but the pasta was great.

Pool was under a massive repair and the whole property is in a period of change I hope they update the rooms as soon as possible as it does not do justice to the location.

Please bring your own water as the hotel does not promote brands or plastic bottles.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Companion23291338139, Manager at Hotel Gem Park Ooty
Responded 23 Feb 2020
Dear Guest, Thank you for the candid review of our hotel. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We rely on our guests, to let us know how we can better meet your needs. Your willingness to share your thoughts with us is genuinely appreciated and our team will certainly work upon to make the required changes. Let me assure you that what you have experienced is not a typical of Gem Park standards, apologies once again, and I hope you can excuse us for the last time and give us another opportunity to serve you better. Sincerely, Ismail Khan Resident Director
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ddk04 wrote a review Jan 2022
Nashik, India45 contributions59 helpful votes
2.0 of 5 bubbles
If in Ooty, never stay at Gem Park. One of the saddest hotels in Ooty. We were given this option by the local tour operator ( with the New Year’s Eve party coupons) . As we were booking in late November, didn’t have many choices and Club Mahindra was waitlisted. Just Before the trip the Mahindra booking was confirmed. But the hotel didn’t agree for refund/ cancelation, giving the reason of “tour operator coupon”. So we reluctantly had to go to Gem park. But did go to Derby county and tell them we may check in the next day.
Gem park was as bad as it can be. The lobby had some bore decorations. The passages during our 24 hour stay were stinking & full of left over plates from other rooms , not cleaned the whole day. For the 31st party, they served the cheapest available drinks and cold fried starters. The dinner spread had beef, pork which was not even labelled. TYPICAL, expecting everyone eats beef. One Veg dish had a hair in the serving vessel!! Desserts Were yuck. The room has some weird furniture and kids kept bumping into the disproportionate beds, fridge stand. The wash basin had an open drain. Finally we checked out and went to Club Mahindra and spent the remaining evening of our stay in happiness. The two properties are poles apart of which The Gem park is the shoddy, bad looking one.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Sales at Hotel Gem Park Ooty
Responded 5 Jan 2022
Dear Guest, Thank you for choosing to stay with us. We are sincerely sorry to note your feedback about your stay experience. We request you to please treat this an isolated experience and not a reflection of the services, we stand for. On behalf of our management, we express our sincere most apologies for the disappointment caused. Furthermore, we also have taken a note of the issues that you have highlighted. Rest assured that the concerned team has already initiated a process to ensure that guests experience. For you kind information we did not serve beef and pork for the New Year’s Eve dinner. A board stating non veg was prominently placed on the buffet counter. Our swimming pool is under renovation, the same was informed to agent during booking process. We look forward to creating a personalized experience. With Best Regards, Subramani Manager - Sales
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vgovin wrote a review Mar 2024
1 contribution
1.0 of 5 bubbles
I went to india for 12 nights,stayed at 4 different cities from 2 star to 4 star hotels. Gem park was the most costly buy was the worst experience.

They give us a basement room,overlooking their workers quarters.Most of their local clients and of South Indian origin are allocated basement rooms below their lobby where the laundry area and housekeeping facilities is located. The entire floor stinks ..

The Caucasians and fair skin indians from the the North are allocated rooms at the top floors.

There were block bookings for big groups from the South and by 6am we are awaken by loud noise from this group...

And also avoid booking via booking. com like I did. The reception think we were from Malaysia and I think that was another reason they allocated us a room with a stink. They don't have a good impression of Malaysians who are notorious for not giving tips and so cannot expect service.

The booking.com stated there was a safe box in the room .there are none..the reception claim ,no need safe box because their staff are honest. This is ridiculous because like the other hotels with safe box in rooms have untrustworthy staff.

The rooms are dirty and stale.and they also don't give proper bathing foam.they instead give a small square shape soapwhere some 2 star hotels elsewhere use for handsoap.

So my suggestion to the people from Singapore and Malaysia is to avoid the colonial mindsets manage facility, who run this poor -1 star hotel..

4 stae or 0 star service depends where u come from and the colour of your skin

Unless u are from the west or from the desired social class,avoid this discrimination at all cost
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Date of stay: March 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Unless you from the west or from the north and fair skin ..avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Kumar, Guest Services / Front Office at Hotel Gem Park Ooty
Responded 22 Mar 2024
Dear Mr. Govindaraju, We apologize for the inconvenience caused during your stay. It was not intentional to allot you room in second floor. Please be informed that all our rooms have valley facing view. The room allotted to you also had a valley view. Our hotel never discriminates its guests at any circumstances. Room allotment is purely based on availability on the particular day. One of our House keeping Executive spoke to you during your stay and there has been no complaint or concern lodged by you. Had you informed your concerns we would have addressed to it and made your stay comfortable and memorable. Kindly share your contact number so that we can have a detailed discussion. Warm regards, Vinod Manager - Front Office & Reservation
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Rajagopal N wrote a review Aug 2022
1 contribution1 helpful vote
5.0 of 5 bubbles
Food , Hospitality, Ambiance and Cleanliness are Excellent.

Very much cordial support from the Management and All staff members to every guest.

When we went there the swimming pool was under renovation and some places are under construction but still they could able to keep the places near and safe to move.

Travel desk arranging needed vehicle on time at very much economically and with reliable drivers.

Chefs are planning very well for the need of guest with wide verities of items and the teast of the food is so good.
You will feel your taste buds are satisfied with joy.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Sales at Hotel Gem Park Ooty
Responded 21 Aug 2022
Dear Guest, It was our pleasure to have your stay with us and we appreciate the time taken to review us at Trip-Advisor. We are happy that you had a pleasant stay with us. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. We look forward to welcome you again and please be our guest always. With Best Regards, Subramani Manager - Sales Gem Park Ooty Sheddon Road, Ooty - 643 001
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Bhagya wrote a review Mar 2023
1 contribution
4.0 of 5 bubbles
Hospitality and welcoming was too good. Food was nice. Very minute changes to be made in the rooms and the facility of the rooms can be taken care even more. Otherwise entire arrangements made by the hotel and the staffs was excellent.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Marketing at Hotel Gem Park Ooty
Responded 10 Mar 2023
Dear Guest, Greetings from Gem Park, Ooty ! Thank you for taking the time to write a comment on Trip Advisor. It was a pleasure having you with us at Gem Park, Ooty and sincerely appreciate your warm rating. We are happy that you had a pleasant stay with us, making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! Thank you once again and we all graciously look forward to welcoming you back to Gem Park, Ooty. With Best Regards, Subramani Dy. Manager - Sales & Marketing Gem Park Ooty Sheddon Road, Ooty - 643 001
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Ishwari wrote a review Dec 2022
1 contribution
5.0 of 5 bubbles
Amazing food and hospitality. Clean rooms and breathtaking views can be seen from the rooms the food too is good with different restaurants and different types pf food. The staff is really helpful and accommodating to all your needs. Thanks to all the staff especially Angel and vinod
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Subramani S, Marketing at Hotel Gem Park Ooty
Responded 16 Dec 2022
Dear Guest, Greetings from Gem Park, Ooty Thank you for taking the time to write a comment on Trip Advisor. It was a pleasure having you with us at Gem Park, Ooty and sincerely appreciate your warm rating. We are glad that you enjoyed our services, making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! Thank you once again and we all graciously look forward to welcoming you back to Gem Park, Ooty. With Best Regards, Subramani Dy. Manager - Sales & Marketing Gem Park Ooty Sheddon Road, Ooty - 643 001
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doug m wrote a review Apr 2020
Blairgowrie, United Kingdom54 contributions30 helpful votes
4.0 of 5 bubbles
The Gem park sits in a great elevated position overlooking the town and the mountains around.
Room was very comfortable with great views over Ooty.
Staff were very friendly and food was good, although dining facilities were more limited during our visit due to low number of guests as the Covid 19 crisis started to bite.
Would be very happy to stay here again on a future visit to Ooty.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Companion23291338139, Manager at Hotel Gem Park Ooty
Responded 3 Apr 2020
Dear Guest, It was a pleasure to have your group lunch with us and we appreciate the time taken to review us at Trip-Advisor. We are happy that you had a lovely experience with us. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. We look forward to welcome you again and please be our guest always. With Best Regards, Ismail Khan Resident Director
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from 418traveller1
Canberra, Australia8 contributions1 helpful vote
I don't know how much an extra bed would cost. The rooms were not small but I'm not sure if they would fit an extra bed. As to breakfast, since our tarrif included breakfast I would assume that the tarrif for the extra person would also incude breakfast. The hotel staff are very friendly and accommodating. I'm sure they would respond if you got In touch with them.
shweta asked a question Aug 2019
Mumbai, India484 contributions28 helpful votes
Do you have air conditioner in room .and do you have rooms with upgraded categories?
Answer from Satish J
Thane, India28 contributions7 helpful votes
This hotel has A/C rooms. I am unable to comment about the second part of the question i.e. upgraded rooms.
Answer from mri200018
Navi Mumbai, India22 contributions9 helpful votes
Hi Neetu! Gem Park Ooty is having a travel desk where u can get a vehicle to commute frm airport to hotel.Charges normally fr a day trip are Rs3500 for SUV & Rs 2500 fr saloon car.If it is a Coimbatore Airport it is a 3.5hr journey & charges applicable shall be more or less equal to per day trip .However, I recommend you to contact hotel reception fr exact charges.
Syed F asked a question Jul 2018
Bengaluru, India
Is there heated pool available?
Answer from Sac999
Mumbai, India197 contributions32 helpful votes
The pool was under renovation, not available for use. It does not look like it will be a heated pool.
raghavrana wrote a tip Yesterday
New Delhi, India37 contributions1 helpful vote
4.0 of 5 bubbles
"Beware of local staff Better to take all details in written beforehand "
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GoPlaces30826591774 wrote a tip 9 Jun
4 contributions
5.0 of 5 bubbles
"When you visit Ooty, feel comfortable when you choose hotel Gem Park, dont hesitate at all, Starting with room rates till food quality super"
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Sherpa17869057174 wrote a tip 7 Jun
1 contribution
5.0 of 5 bubbles
"Waiting for the pool"
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NishiJith K John wrote a tip May 2024
6 contributions2 helpful votes
5.0 of 5 bubbles
"Ask all good spots to visit in travel desk. Book a massage early. Plan minimum 3 days stay in this property. "
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OnAir20144724811 wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Waiting for swimming pool"
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Not the right property for you?
There are more places to choose from in the Ooty (Udhagamandalam) area.
PRICE RANGE
₹6,433 - ₹11,948 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn gem park-ooty hotel ootacamund, holiday inn ootacamund, ootacamund holiday inn
FORMERLY KNOWN AS
Holiday Inn Gem Park-Ooty
LOCATION
IndiaTamil NaduThe Nilgiris DistrictOoty (Udhagamandalam)
NUMBER OF ROOMS
95
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL GEM PARK OOTY (Ooty (Udhagamandalam)) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Gem Park Ooty
Which popular attractions are close to Hotel Gem Park Ooty?
Nearby attractions include Government Botanical Garden (0.8 km), St. Stephen's Church (0.7 km), and Moddy's Chocolates (0.9 km).
What are some of the property amenities at Hotel Gem Park Ooty?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Gem Park Ooty?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Gem Park Ooty?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Gem Park Ooty?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hotel Gem Park Ooty?
Conveniently located restaurants include The Periodic Table, Le Cafe, and Earl's Secret.
Are there opportunities to exercise at Hotel Gem Park Ooty?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Gem Park Ooty?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Gem Park Ooty offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Gem Park Ooty?
The staff speaks multiple languages, including English, Hindi, and Tamil.
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