Astoria Hotels Madurai
No: 65 70 Feet Road Ellis Nagar, Madurai 625016 India
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Avg. ₹4,558 /night, 11/15 - 11/16
₹4,895
per night
₹4,558
per night
₹4,220
per night
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4.0
#12 of 96 hotels in MaduraiLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
The Astoria Hotel by Sparsa is a business class hotel built in the bustling heart of the Metropolis of Madurai, the hotel will cater to the ardent relaxation and the demanding corporate guest who visit Madurai, Rameshwaram etc…… to take part in the numerous festivals and many events that the city plays host to.
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Property amenities
Free parking
Free internet
Free breakfast
Car hire
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Valet parking
Public wifi
Restaurant
Breakfast buffet
Taxi service
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Hindi, Tamil
Location
No: 65 70 Feet Road Ellis Nagar, Madurai 625016 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Madurai Airport
9.6 km•
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Car Hire
30 Restaurants
within 1 kilometer
415Reviews11Q+A92Room tips
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Detailed Reviews
Very good stay
Car parking is in hotels basement .Check in is very easy, it takes only 15minutes.Elevater is near the reception .We booked a deluxe room through MMT .Room is very spacious and lit by beautiful lights. There is a electric kettle , small refrigerator , a digit locker and a wardrobe in the room .There is centralized AC .bathroom is small and with a glass separation for bathing. There is also a hairdryer. Shampoo and soap are in wall attached dispensers .room service is very fast .Food is delicious (vegetarian). Booking rooms including breakfast is advisable .Staff is cooperative.
Car parking is in hotels basement .Check in is very easy, it takes only 15minutes.Elevater is near the reception .We booked a deluxe room through MMT .Room is very spacious and lit by beautiful lights. There is a electric kettle , small refrigerator , a digit locker and a wardrobe in the room .There is centralized AC .bathroom is small and with a glass separation for bathing. There is also a hairdryer. Shampoo and soap are in wall attached dispensers .room service is very fast .Food is delicious (vegetarian). Booking rooms including breakfast is advisable .Staff is cooperative.
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Date of stay: January 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from poornima poornima, General Manager at Astoria Hotels Madurai
Responded 26 Sept 2021
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful stay and that you thoroughly enjoyed the hotel, location, and our flawless hospitality. I hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards, Poornima.V General Manager "Astoria Hotels by Sparsa"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We used Astoria Hotel for an event we conducted in Madurai. We also stayed at the hotel for one night. We organised the event from Bangalore so all communication was only through the phone. Despite this, the staff and manager (Mr. Naveen) were extremely helpful and attentive to our needs and made all the arrangements in advance. They even gave us extra dessert for the event! The only issue was the projector, which was not working properly but the technicians were ready and available to help.
The rooms provided were also comfortable and the bathrooms were clean and well stocked. The breakfast in the morning was also delicious with a wide array of items.
I would definitely use Astoria Hotels the next time I am in Madurai!
The rooms provided were also comfortable and the bathrooms were clean and well stocked. The breakfast in the morning was also delicious with a wide array of items.
I would definitely use Astoria Hotels the next time I am in Madurai!
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Date of stay: January 2020Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from poornima p, Manager at Astoria Hotels Madurai
Responded 20 Jan 2020
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful stay and that you thoroughly enjoyed the hotel, location and our flawless hospitality. I hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards, Poornima.V General Manager "Astoria Hotels by Sparsa"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night for attending a wedding. Room is clean and reasonable spacious. Staff are friendly, service oriented and food in restaurant is good, though pricey. We appreciated the sweeper girl with thick glasses. She was doing her job diligently and keeping everything spick and span in the lobby and restaurant. They have RO water in glass bottles in the room, thus avoiding plastic.
The location of the hotel is very good, close to temple, station etc. We asked for a quiet room, and we got 506. It was quiet.
The AC controls could not be adjusted and in the night when it became very cold, I had to switch it off. The hotel uses soap/shampoo dispensers in the washrooms, but the quality of liquid soaps/shampoos could be improved.
The washroom in the room always had a bad odour. Maybe air fresheners need to be provided. The wardrobe does not have any lighting and it is a struggle to select your clothes. The hotel is always busy so expect a maximum of 1 hour extra if you want a late checkout. Checkout time is 11AM. Checkin 12 noon.
The location of the hotel is very good, close to temple, station etc. We asked for a quiet room, and we got 506. It was quiet.
The AC controls could not be adjusted and in the night when it became very cold, I had to switch it off. The hotel uses soap/shampoo dispensers in the washrooms, but the quality of liquid soaps/shampoos could be improved.
The washroom in the room always had a bad odour. Maybe air fresheners need to be provided. The wardrobe does not have any lighting and it is a struggle to select your clothes. The hotel is always busy so expect a maximum of 1 hour extra if you want a late checkout. Checkout time is 11AM. Checkin 12 noon.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Breakfast was good, they provided dosa, omlette, idli, meduwada, bread butter jam, fruits, tea coffee, boiled eggs.
Rooms were clean, but sticky floor.
We left early morning on the checkout day, on our request they gave us packed sandwich and fruits. as breakfast was included in the package.
Disliked · 1) for 5 adults and 8 year one kid, they gave one deluxe triple occupancy room and another one deluxe double occupancy room. we had to share a double bed for 2 adults and a child, this was booking.com mess as per the hotel management. and if we need a extra bed we had to pay for it.
2) the site from the room 306 was the deadliest, a giant, very big honey bee comb just outside the window glass in the exact middle. Most horrifying experience ever. Unpleasant and horrible.
3) We asked for mozzarella pizza for the child, they served the pizza with foul smell cheese on it. the Mozzarella tasted sour and very bad, it was for sure expired one. the hotel manager said that he has checked and it is good. i asked him to smell or even taste it, without doing so, he said it is good and i can exclude it from the bill.
4) they served glass bottles of water, which was not packed or sealed in the room.
5) they did not provide any kit in the room, you have to call the reception and ask for what you have already paid, example - dental kit, towels, hand towels, bucket and mug in bathroom, no soap was given. Extremely bad service. you have to lower the cost if you do not want to provide the necessary kits upfront.
6) they do not respond to your WhatsApp messages. they do not talk to you or greet you properly. rude staff.
Rooms were clean, but sticky floor.
We left early morning on the checkout day, on our request they gave us packed sandwich and fruits. as breakfast was included in the package.
Disliked · 1) for 5 adults and 8 year one kid, they gave one deluxe triple occupancy room and another one deluxe double occupancy room. we had to share a double bed for 2 adults and a child, this was booking.com mess as per the hotel management. and if we need a extra bed we had to pay for it.
2) the site from the room 306 was the deadliest, a giant, very big honey bee comb just outside the window glass in the exact middle. Most horrifying experience ever. Unpleasant and horrible.
3) We asked for mozzarella pizza for the child, they served the pizza with foul smell cheese on it. the Mozzarella tasted sour and very bad, it was for sure expired one. the hotel manager said that he has checked and it is good. i asked him to smell or even taste it, without doing so, he said it is good and i can exclude it from the bill.
4) they served glass bottles of water, which was not packed or sealed in the room.
5) they did not provide any kit in the room, you have to call the reception and ask for what you have already paid, example - dental kit, towels, hand towels, bucket and mug in bathroom, no soap was given. Extremely bad service. you have to lower the cost if you do not want to provide the necessary kits upfront.
6) they do not respond to your WhatsApp messages. they do not talk to you or greet you properly. rude staff.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Only good thing about the hotel are rooms. They are decent enough.
But everything else was a disappointment due to the behavior of staff.
The receptionist do not have respect for customers, there is noone to carry the luggage till our room. When asked, the receptionist asked us to contact manager.
We had ordered for plates and spoons which did not arrive even after 30 min. On top of this we had to go down and shout at them for the delay. Also they charged Rs. 100 for empty plates and spoons.
Will not recommend this hotel for an another stay to anyone else.
But everything else was a disappointment due to the behavior of staff.
The receptionist do not have respect for customers, there is noone to carry the luggage till our room. When asked, the receptionist asked us to contact manager.
We had ordered for plates and spoons which did not arrive even after 30 min. On top of this we had to go down and shout at them for the delay. Also they charged Rs. 100 for empty plates and spoons.
Will not recommend this hotel for an another stay to anyone else.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sri Guru Ganesan, General Manager at Astoria Hotels Madurai
Responded 22 Mar 2022
Dear Guest, Greetings from Astoria Hotels by Sparsa! Thank you for choosing to stay with us and taking time out to post your feedback , On the onset please accept my sincere apologies for the inconvenience you have experienced. We take great pride in ensuring our guest’s satisfaction Unfortunately, we did not meet your expectations in terms of your overall experience with us ,hence I request you to consider these as an aberration and not reflective of our usual standards. I have addressed the concerns and shared your feedback with the relevant teams. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept my sincere apologies ,We would like to regain your trust and we hope you will allow us an opportunity to host you. Warm Regards, Sri Guru Ganesan Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good service and
Strategic location and friendly staff. Room size is big enough to cater for three people.
Probably intern staffs could be trained better both in communication and facilities available.
Strategic location and friendly staff. Room size is big enough to cater for three people.
Probably intern staffs could be trained better both in communication and facilities available.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from poornima poornima, General Manager at Astoria Hotels Madurai
Responded 26 Sept 2021
Greetings from Astoria Hotels By Sparsa !!! Thank you for taking the time out to give us valuable feedback about your stay at our hotel, it always helps us serve you better. We value your patronage and we are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you. We greatly value your patronage and look forward to welcoming you once again back to Astoria Hotels very soon. Warm Regards, Poornima.V General Manager "Astoria Hotels by Sparsa"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in 2017 when this hotel was quite new and had a good experience so decided to book again. However, this time it felt like a completely different place. Very run down, not maintained well at all. Stained bedding and towels. Mould in the bathroom. Dusty floors. Asked for a clean bath mat and was given one that was even dirtier. Staff at the front desk were somewhat helpful. Open doors for you and help with luggage. Breakfast buffet is decent. Thorough cleaning and touch ups of paint etc would have helped maintain this place better. Also room was very small. We stayed for a week but I wouldn’t recommend this hotel for more than 1-2 days as there’s no space if you have lots of luggage.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayush Sinha, General Manager at Astoria Hotels Madurai
Responded 9 Jan 2024
Dear Guest, Greetings from Astoria Hotels Madurai!! Thank you for your feedback following your stay with us and we are apologetic that certain aspects of our hotel’s services did not live up to your expectations. Your feedback enormously concerns us and under no circumstances such instances are acceptable at the stature of service levels which we are known for. At the outset please accept our sincere apologies again, we duly request you to treat this incident in isolation, and not our usual standards. We thank you once again for your patronage and look forward to welcoming you back where hopefully, we should be able to create a more positive impression of the hotel on your mind. For any further assistance in future, please do not hesitate to write me on gm@astoriahotels.in Warm Regards! Ayush Sinha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Astoria hotel on 70 ft road, will be my recommendation for any traveler in the city. The foods at their resturant is also very good including their breakfast. Very well located. Any aged person can use the ramp from basement to take the elevator to floors.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayush Sinha, General Manager at Astoria Hotels Madurai
Responded 13 Oct 2022
Dear Guest, Greetings from Astoria Hotels by Sparsa!! Thank you so much for sharing your wonderful experience with us. It is always great to see our guests happy & satisfied with our services. I would like to thank you for appreciating our services & my team is honored that you acknowledged their services & efforts. On behalf of the team of Astoria Hotel Madurai, I once again thank you for recommending our hotel. Please do not hesitate to write me on gm@astoriahotels.in for any further assistance in future. We look forward to have you again with us soon. Warm Regards! Ayush Sinha General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was an awesome experience staying in this hotel.. we felt delighted with the staffing and the response received till our stay ended. It is advisable to go with this hotel if you are traveling with your beloved one for a pleasant and joyful night.
Especially the food menu and the hygiene the hotel follows is commendable. The taste was so good which gives the feeling of home made food.
Especially the food menu and the hygiene the hotel follows is commendable. The taste was so good which gives the feeling of home made food.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from poornima poornima, General Manager at Astoria Hotels Madurai
Responded 26 Sept 2021
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! I would like to take this opportunity to thank you for taking the time to write a review further to your experience at Astoria Hotels. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful time with us. It delights me and it gives me great pleasure to share it with my team members. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do much better in the future. We greatly value your patronage and look forward to welcoming you once again back to Astoria Hotels very soon. Warm Regards, Poornima.V General Manager "Astoria Hotels by Sparsa"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our 3 nights at the Astoria last summer. In the heat and bustle of Madurai, this was a little oasis of calm to come back to in the evenings. We were given a welcome drink on arrival and the staff were very smart, professional and attentive. We also had a complimentary dessert waiting in the room which was a nice touch! Room was nice and comfortable and quite cosy, bathroom clean and stylish. We used room service a few times which was also really good. It's well located, just on the edge of the town centre.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from poornima poornima, General Manager at Astoria Hotels Madurai
Responded 26 Sept 2021
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! I would like to take this opportunity to thank you for taking the time to write a review further to your experience at Astoria Hotels. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful time with us. It delights me and it gives me great pleasure to share it with my team members. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do much better in the future. We greatly value your patronage and look forward to welcoming you once again back to Astoria Hotels very soon. Warm Regards, Poornima.V General Manager "Astoria Hotels by Sparsa"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lift is there.Found "no problem" for old people.I am sixty plus,found everything convenient for me.
Nearly 2 km.
Yes it is couple friendly.
no, its 12 noon
"Check to see if the political party which were making a lot of racket opposite is going to be there"Read full review
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PRICE RANGE
₹3,798 - ₹5,739 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Astoria Hotels by Sparsa
LOCATION
IndiaTamil NaduMadurai DistrictMadurai
NUMBER OF ROOMS
39
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Astoria Hotels Madurai
Which popular attractions are close to Astoria Hotels Madurai?
Nearby attractions include Koodal Azhagar Temple (0.9 km), Prema Vilas (0.7 km), and Amizhthini Super Market (0.7 km).
What are some of the property amenities at Astoria Hotels Madurai?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and free parking.
Which room amenities are available at Astoria Hotels Madurai?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Astoria Hotels Madurai?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Astoria Hotels Madurai?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Astoria Hotels Madurai?
Conveniently located restaurants include Royal Court, Sree Sabarees, and Murugan Idli Shop.
Are any cleaning services offered at Astoria Hotels Madurai?
Yes, dry cleaning and laundry service are offered to guests.
Does Astoria Hotels Madurai offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Astoria Hotels Madurai?
The staff speaks multiple languages, including English, Hindi, and Tamil.
Are there any historical sites close to Astoria Hotels Madurai?
Many travellers enjoy visiting Thirumalai Nayakar Mahal (2.0 km), Sri Ramana Mandiram (1.5 km), and Madurai Amma Mitto (0.9 km).
Is Astoria Hotels Madurai accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.