The Lost Hostels, Madurai

24 reviews

#3 of 92 Specialty Lodging in Madurai

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70 Feet Rd Next to Indian Overseas Bank, Madurai 625010 India

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Guests1 room, 2 adults, 0 children

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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.

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About

4.0

Very good

24 reviews

#3 of 92 Speciality lodging in Madurai

Location

Cleanliness

Service

Value

The Lost hostel, Madurai is located very near to famous Meenakshi Temple of Madurai. Hostel offers unique facilities in a relaxing and peaceful atmosphere. Throughout your stay we offer safe and clean facilities with OPEN KITCHEN, free Wi-Fi, en-suite bathrooms, common places to hang out and many more. We strive to ensure that our travelers get to stay with us as a part of the family.

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Property amenities

Free High Speed Internet (WiFi)

Breakfast available

Game room

Board games / puzzles

Books, DVDs, music for children

Airport transportation

Baggage storage

Non-smoking hotel

Wifi

Outdoor furniture

Shared kitchen

Shared lounge / TV area

ATM on site

24-hour front desk

Express check-in / check-out

Laundry service

Room features

Air conditioning

Housekeeping

Wake-up service / alarm clock

Kitchenette

Refrigerator

Room types

Non-smoking rooms

Good to know

HOTEL CLASS

Languages Spoken

English

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MT-Busdriver wrote a review Feb 2020

Philadelphia, Pennsylvania100 contributions10 helpful votes

Over-the-Top Rudeness

The rudeness of the shift manager is quite over the top and downright unbelievable. He showed me three rooms. I indicated the smaller room is fine and he then asked for passport and to make payment. Within 10 minutes, he then said the smaller room was no longer available. It was now for females only. No issue, there was a third room with AC, but at this point, the way he handled the situation, raising his voice, utter impoliteness and lack of courtesy, I was quite happy to leave and never return. From the rather schizophrenic reviews below, either super positive or super negative, I'd say there's a problem here. Take your chances at will. Hope you have better luck than I.

Date of stay: February 2020Trip type: Travelled solo

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Rosie wrote a review Nov 2019

Exeter, United Kingdom204 contributions68 helpful votes

A nice hostel.

The location of The Lost Hostel isn't great. It can be found down a poorly-lit road which often has lots of people hanging around it, even late at night. It is a tuktuk ride from most tourist spots too. The welcome though was nice and check-in process was easy. We had a six-bed dorm with air con. The room also had a number of fans so it was easy to cool the temperature. There were a number of mosquitos in the room (and in the hostel generally) which is a problem for me as I get bitten a lot. Did manage to kill quite a few, but the management should look at this problem. It doesnt help that nobody shuts the dorm doors! I had to keep closing our door to prevent more mosquitos. The communal area with hammock is nice and although we didnt use it, the kitchen looked well-equipted. There was no hot water available in our bathroom. I felt like the whole place could do with a good clean and some maintainence. Bed linen was fresh though. A nice, comfortable stay but room for improvement.…

Date of stay: November 2019Trip type: Travelled as a couple

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Celtic Veda wrote a review Jul 2019

20 contributions22 helpful votes

Bitterly disappointed - never again.

One of the worst experiences I've had in India, & I'll never return to this chain. I hope the owner based in Bangalore is reading this very carefully & takes note that my colleague witnessed every moment of this experience from start to finish. The owner will find it extremely difficult to argue defensively. I do not recommend any foreigner visit this hostel & if they do, to do so at their own caution & in consideration of what happened to I. I specifically booked a room as advertised with AC. Before payment I asked to see the room. I was then told by the manager on duty that there was no AC available. I rightfully complained about this misleading advertising, especially after 5hrs+ of travel, including very hot weather in Madurai. To top it all off, there was no running water in the room. The manager offered no recompense, i.e. a better rate to stay & expected full payment for something I was not getting. I spoke to the owner who used the same excuse as his manager saying that the advertising was the fault of Booking.com & that they didn't remove the 'air-conditioning' from the listing. This is absurd, to think that the owner/manager have no access to remove this themselves from the booking platform. I find their excuse VERY hard to believe. The owner spoke like a broken down record exclaiming that there were 'non AC' rooms available at the full price & that there was no reduction available, continuing to fault Booking.com & taking NO personal RESPONSIBILITY for his business failings. Furthermore, what deteriorated the situation was the owner beginning to push me away from his business instead of apologising & negotiating a better price. I exclaimed that I spoke none of the local language, first time in India & Madurai & had nowhere else to go, so it was a necessity that I did stay at least one night despite this situation. The owner accepted that I would be contacting the booking company in due course to report this issue & proceed further & I expressed my full dissatisfaction of what was happening. The complete & utter lack of responsibility & lack of contrition from the owner only served to bring the situation to the point that he called back his manager after I terminated our call in frustration & his manager requested that my colleague & I leave the premises in 10 minutes. Extremely, bitterly disappointing by this experience as I've stayed comfortably with The Lost Hostel various times in India. Never again.…

Date of stay: July 2019

Rooms

Service

Trip type: Travelled with friends

Room Tip: Call them before you book to make sure they've advertised correctly & that they don't...

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1 Helpful vote

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Response from Jitesh A, Public Relations Manager at The Lost Hostels, Madurai

Responded 8 Aug 2019

Thanks for writing in detail and providing us with an opportunity to respond. We can understand what has transpired this note, as there seems to be a prejudice about travel and accommodations in India. This is evident from your other reviews and in your conversation as well. There seems to be a misunderstanding regarding the facilities for which we accept our short-comings on the description which now stands amended. You were never asked to pay for the service which you were not going to utilize. After speaking with the responsible person, you still asked for a discount having already availed a 10% discount from OTA. Basically, your request was closer to a free stay and you were also looking for a full refund from the OTA. Hostels have operating costs like any other establishment and we cannot lower costs beyond levels which would impact quality. After obtaining suggestions on alternative accommodations and detailed route to other hotels, you still wanted to hang around the hostel which we do not encourage considering the security of our guests. There was no running water in that dorm for that day as maintenance work was being carried out and it was mentioned in the board upfront and alternatives provided. Your friend who was present with you had misrepresented the facts to OTA that his booking was not found in our system. This has since been clarified to the OTA. Our Country is a beautiful one with a diverse culture and lots of places to see and things to do and hospitable people. If you have an open mind, sociable and are willing to explore, you are always welcome to stay at our facilities. Safe travel and love from Lost souls!!

Robyn wrote a review May 2019

7 contributions

Was a lovely place to stay

We stayed for 2 nights, the hostel was clean and the staff were lovely. We felt safe here and able to relax after busy days of walking around a chaotic city, the roof top was a nice place to hand out too

Date of stay: May 2019Trip type: Travelled with friends

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backpackingtales wrote a review Mar 2019

National Capital Territory of Delhi, India5 contributions4 helpful votes

Nice hostel

The hostel is very nice and well located. Its clean and has nice facilities, the rooms are big, bed sheets are clean, the bathroom is big and spacious, the kitchen is very well equipped, met some very near people. Although there were some things that could be better, there were a lot of mosquitos in the room and they bite all night long, the shower pressure is not good and there should be a room with AC given how hot Madurai gets in summer.

Date of stay: March 2019Trip type: Travelled solo

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