The property is lovely and the hospitality is great. If you like the type of professional service that International hotel chains offer, this is not the place for you. If you can be a bit indulgent and are willing to put up with average service, this is a lovely expansive property. The plunge pool in the room is great and our 6-year-old daughter loved it. The food, both in the room and in the restaurant, is really poor. Avoid eating at the hotel, if you can.
beautiful nature surrounding all the rooms. very peaceful environment. a lot of butterflies and birds and the like. the breakfast buffet had a ton of options. staff was all very kind, especially Varrghese in the restaurant.
With the brilliance of architectural design to surround you during your retreat and very warm staff and welcoming hospitality, this place is a pleasure on all levels for a stay. There is a large variety of types of rooms available although there are only two types shown on booking categories on all the websites. You may ask for more clarity upon booking via email or though phone. We're stayed in the Geoffrey Bawa rooms and the views were a delight. The swimming pool is a must during your stay. Couldn't try the massages but they looked enticing too. Walk around the property of you stay here and spend more time at the resort. Enjoy!
The best property, l I’ve ever been privileged enough to stay at for many days, Gorgeous , well maintained , Breath taking place. Staff from each & every department are SUPERB . We were treated as if we were family warmly & exuberantly . Entire staff go out of their way to make your stay a pleasant one. The food is very good. F & B manager Mr Kutti Raja deserves a special mention, he is a very kind hearted person who helped us to resolve a huge challenge on professional front . I do not have a single complaint about this property where I stayed for almost 3 weeks .If you want to relax, make memories, and have a great time, Heritage, Madurai is the place to visit!
It’s an excellent retreat with a calm and serene ambience. The staff are excellent, a special shout-out to Vidya at the concierge desk who catered to every request and customisation that I kept pushing their way for a honeymoon couple I was organising for. The service was top notch with a personal touch. SS
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