Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At Heritage Madurai we embrace history and conservation. Being a Geoffery Bawa Heritage Site, we lay emphasis on nature, and sustainability. With just 70 rooms laid out in a vast 13 acre campus, we offer you a walk in the park amongst age old trees and rock cut pillars.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English, Hindi, Tamil
Location
11 Melakkal Main Road Near Fenner & Passport Office, Madurai 625016 India
Heritage Madurai
2,829 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Heritage Madurai garners appreciation for its serene setting and proximity to local cultural sites, with many guests enjoying its blend of historical elegance and modern comforts. The spacious rooms with private pools are a highlight, though some visitors mention maintenance could be improved. While the hotel's cleanliness receives positive marks overall, certain areas like pools need more thorough attention.
Guests commend the friendly staff, though the service in the restaurant sometimes falls short. Opinions on value vary, with some finding the pricing fair and others not meeting their expectations.
Location
Secluded
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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Heritage Madurai is a full service resort with emphasis on service. The rooms are humongous. Ours was, what in US would be called a suite—a huge sitting room with huge bedroom and a huge bathroom. The toilet area was separated from the shower area by a curtain. The floors were stone. The floors in the bedroom & sitting room were hardwood. The only malfunction we found was that the ceiling fan was all or none. The speed control did not work. There a private pool attached & if you plan to use it, best have someone clean it every day to remove leaves & bugs. And there are bugs aplenty in a warm & humid environment like in Madurai. The staff are generally excellent. There were 2 I would like to mention. One is Kartikeya—the lady who greets & seats you. And the waiter whose name I regret I do not remember. He was baldish with a mustache. Outstanding hospitality by those two as well as the floor supervisors. The food in the restaurant buffet catered to Indian, Western & Japanese tastes. The Indian food was a tad too spicy for me, but good. The gentleman who gave me a massage in the spa (Mano) was outstanding. He used warm herbal oils and seem to know exactly how firm of a pressure to apply. I needed a pedicure but as per resort policy only a male pedicurist could wash my feet & cut my toenails. And none was available. A strange policy but one respects it. T
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heritage Madurai garners appreciation for its serene blend of historical charm and modern luxuries, creating an indulgent atmosphere that many guests relish. While the hotel's cleanliness generally receives high marks, some guests suggest there is room for improvement. The rooms are a highlight, offering spaciousness and luxury, yet a handful of travelers have mentioned maintenance could be better.
Opinions on value and service show a divide; some consider the hotel reasonably priced and praise the friendly staff, but others cite value concerns and service inconsistencies. The amenities, including lush gardens and tranquil pools, are often lauded, as is the location, noted for its peacefulness and easy access to local temples.
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Date of stay: October 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had an amazing visit at Heritage Madurai. The resort is beautifully maintained and we were able to stay in a luxury suite that even had a private pool. The service was incredible and the managers were sure to check in with us to make sure our visit was enjoyable. We ate all of our meals at the Banyan Restaurant and the food was exquisite. Monica served us our last dinner, and the other gentleman that served us throughout our stay were polite, attentive, and the most hospitable. We cannot recommend the Heritage Madurai enough. Thank you!
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 2 nights in early January 2025 in a room described by Booking.com as a luxury pool villa
We had previously stayed at this hotel during March 2014 in a large double – 3101 – on that occasion the room didn’t impress so this time round we upgraded to a pool villa – thank you David Cameron for the triple lock…..
Arrived early afternoon - check-in was ok if tedious – buggy ride to room 2404 – a room within a block of 4 in the shape of large bungalow - entrance into lounge with sofa - flatscreen tv - fan + air conditioning - arch to bedroom - large bed firm but moved sideways - side tables – fan + air conditioning - unit containing hanging + storage + safe - surfaces for cases - big bathroom - shower only - controllable but floods area around toilet – another fan - toiletries in small bottles – shower gel + shampoo - outside courtyard with pool - no tables or chairs - not cleared of leaves – not heated – room quiet
Breakfast – buffet with range of choices - dosa - good Indian coffee - lunch and dinner - ok - menu limited - buffet option - cooking and service sluggish
The room was better than our previous experience apart from the flooded bathroom and the lack of chairs around the pool but overall experience can only be described as ok at best – thank you
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was expecting more from this place but found it average. Housekeeping was below par, we did not have refills of toilet paper or water in the room on several days, toilets & towelswere old and stained . The restaurant was a better experience, Monica and Bhagyaraj made us feel welcomed and took care of our needs. Overall this place could do better at guest needs in the room. Beds were soft and comfortable.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Heritage Madurai, Guest Services / Front Office at Heritage Madurai
Responded 21 Jun 2024
Dear Guest , Vanakkam and Good Wishes! We thank you for sharing your review about your stay experience with us. We made a note of your concerns, we sincerely regret for the inconvenience caused to you and wish to mention that we initiated all corrective measures with no time spared to make sure no such incident reoccur. We once again apologize and request you to allow us many more opportunities to serve you in the future and hope to exceed your expectations. Warm Regards, Team Heritage
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The service we received from the staff here was unparalleled. They were all really good and friendly. The restaurant staff in particular; Packiaraj, Abishek and Jotheswran were very attentive and helpful, they humored our questions about Madurai culture and food, and were very accommodating to my brother who has sensory issues.
The grounds of the hotel are really peaceful despite the clamour of the city outside. There are large trees providing ample shade and we enjoyed cycling around the compound with bicycles borrowed from the hotel.
It was also nice to see the short cultural show they have at 8pm. Apparently the hotel has classes for locals to learn the nearly forgotten indian martial art of silambam, and they have the show to showcase their learning. At the end of the show, they invited us to learn some basic moves with them.
The room was big and clean. It just would be nice if the shower area had a separation from the rest of the bathroom to prevent it from getting wet. The beds were very comfortable. I would definitely recommend a stay here.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â We missed their special buffets of local Madurai cuisine because we didn't know that they are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Heritage Madurai, Guest Services / Front Office at Heritage Madurai
Responded 25 Jul 2024
Dear Guest Vanakkam and Good Wishes! We were privileged to have you with us and we are glad to know that you had a wonderful stay at Heritage Madurai We thank you for taking time off to share your compliments on the, Ambiance, Rooms, Quality of food, Courteous staff, Service standards and the Hospitality extended by my entire team. While we thank you for your stay, we sincerely look forward to welcoming you at Heritage Madurai in the near future and assuring you of our best services at all times. Thanks & Regards, Team Heritage
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Overall a nice hotel and would stay again, but it has areas it could improve on. The hotel builds are attractive and set in nice grounds, it is quite doesn’t seem to attract families and has a higher mix of international guests. Service was good and front desk very helpful however certain aspects need better management. Breakfast, they wait until they run out before they seem to go and replace or refill, eg coffee and fruit which was a really poor experience often waiting 5 mins for them to get their act together. There is a coffee machine that could make espresso or cappuccino however it doesn’t work and doesn’t look like it has for a long time, which is a basic expectation. The rooms are very big, fairly well furnished and basically clean, however they could do with a deep clean, corners, skirting board type surfaces etc. Also doesn’t feel like there is proper housekeeping management, 2 of our blinds/curtains didn’t open/work that should have been picked up and sorted, not for us to ask. Just some little details let the place down, but 5* is all about the details. Other than that nice place with friendly helpful staff.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Heritage Madurai, Guest Services / Front Office at Heritage Madurai
Responded 9 Mar 2024
Dear Guest, Greetings from the Heritage Madurai!! Thank you for taking time to write your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay with us . We regret for the point outs mentioned and will ensure the best stay experiences as we advance. We truly appreciate your kind feedback which keeps us motivated and we look forward to welcoming you back to our resort. With Regards Team - Heritage
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This must be one of the top hotels in Mudurai. We had a most impressive large room with a sitting area separate from the bedroom, which was complemented by a simply huge bathroom. We also had a plunge pool in the private outdoor area, though surprising is lacked any chairs or loungers. The restaurant staff were very helpful and although I'm not generally in favour of buffet dining the quality of the food, both at breakfast and dinner, was good. There is a bar on site but all drinks seemed to be served outside next to the restaurant. The location of the hotel is a little out of the town but the main temples can be reached in about 20 minutes by car.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Some of the river view rooms are actually well back from the river, which in March was almost dry...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Heritage Madurai, Guest Services / Front Office at Heritage Madurai
Responded 25 May 2024
Dear Guest, Vanakkam and Good Wishes! It was a pleasure to have you stay with us during your recent visit to Madurai. We sincerely appreciate and thank you for sparing your valuable time and writing such a delightful review. Thank you for your wonderful words of encouragement. Your recognition of facilities of our hotel, quality of our food and service is indeed heart-warming. It will give me a great pleasure to share your compliments with the team. We hope that Heritage Madurai remains your preferred hotel on all your future visits to Madurai Regards, Team Heritage
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This is as described, a place to relax from the madness of Madurai. Beautiful rooms, we were lucky enough to have one with a plunge pool, tree lined avenues with bird song but you can't see the birds and a pleasant pool area. There is an extensive restaurant buffet which is very good if a little expensive all things considered which also serves a good breakfast, service can be patchy. From a personal point of view, i found the place a little to quiet, you can walk around all the avenues (dodging the numerous golf buggies) in 10 minutes and other than the pool that is it. I was also put off by the barbed wire wrapped around the base of all the trees, presumably to stop monkeys or other wildlife climbing. I do prefer to have a hotel where you can walk off site but here you are penned in by a busy main road. That said, it is sold as a place to relax and the plunge pool certainly hit the spot.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Simply a place to relax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Heritage Madurai, Guest Services / Front Office at Heritage Madurai
Responded 9 Mar 2024
Dear Guest, Greetings from the Heritage Madurai!! Thank you for taking time to write your experience with us on Trip Advisor. We are happy to know that you had enjoyed your overall stay with us . We truly appreciate your kind feedback which keeps us motivated and we look forward to welcoming you back to our resort. With Regards Team - Heritage Madurai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked the resort for my family - 1 pool villa and 1 deluxe villa after reading and reviewing glorious reviews online. After 2 night of stay, I can attest that we had wonderful time there and the whole family loved it.
I want to specially thank Meenakshi who right from welcoming till departure she was making sure that we were comfortable from changing rooms, restaurant food needs, providing information , she was our go to person. Thanks to her.
The best part of the resort is the staff, super prompt on any request , very friendly and ensures that you are satisfied, we were highly satisfied with the service
Now to the property - we chose the pool villa , the swimming pool was clean and readily available for cleaning when asked, the kids had a ball and thoroughly enjoyed. The staff is available 24x7 and feels safe.
One thing we missed is that the bikes ran out often maybe the guests don’t return often that makes them unavailable and also think it is not only problem of no. Of bikes but the return policy or collection policy would help!
Thanks to Meenakshi and the entire staff - hospitality at its best!! Highly recommend for staying if your visiting areas near Madurai.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Heritage Madurai
Responded 15 Aug 2022
Dear Mr. Shivakarthiks , Thank you for sharing such a wonderful feedback. Our endeavor has always been to provide an authentic experience in a local environment. We are glad that you liked the same. We look forward to welcoming you back as and when you plan a visit to Madurai. Warm Regards Heritage Team
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There are more places to choose from in the Madurai area.
PRICE RANGE
₹8,230 - ₹13,659 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage madurai hotel madurai, heritance hotel madurai
LOCATION
IndiaTamil NaduMadurai DistrictMadurai
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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