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India's City of Lakes, known for its parks, temples and historical palaces, is the beautiful backdrop for the Radisson Blu Udaipur Palace Resort & Spa, which looks out over Fateh Sagar Lake. Our location is also close to the city and numerous cultural attractions, such as the City Palace and Saheliyon Ki Bari, and within an hour's drive of Maharana Pratap Airport (UDR).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location with stunning lake views, the Radisson Blu Palace Resort & Spa, Udaipur, garners mixed reviews. Guests commend the royal ambiance and traditional entertainment but raise concerns about maintenance and housekeeping issues, which detract from the otherwise well-maintained spaces.
While the service receives both praise for its professionalism and criticism for inefficiency, travelers frequently question the value, pointing to overpriced rates in light of their experiences with service and room quality.
Location
Convenient
Atmosphere
Regal
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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I had an amazing time at Radisson Blu. The stay started with a warm welcome from the staff, and the room was impeccably clean with stunning views of the Aravalis and the lake, making our stay even more enchanting. The food was absolutely delicious, and I would like to extend my gratitude to the chef for that. The staff was incredibly helpful with everything, and the central location in Udaipur made it extremely convenient to travel around. Thank you for making my stay unforgettable.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 26 Aug 2024
Dear Guest, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you had such a positive experience during your stay. It’s incredibly rewarding to know that our team’s efforts have contributed to making your visit memorable. Your kind words serve as a great motivation for us to continue providing exceptional service. We are committed to ensuring that every guest has a pleasant and enjoyable stay, and your feedback reassures us that we are on the right path. We look forward to the opportunity of welcoming you back and exceeding your expectations once again. Should you need any assistance or have any special requests for your next visit, please feel free to reach out. Thank you once again for your generous comments. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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I had an excellent stay at the hotel. Anjum from Front desk was very calm in handling few other difficult guests who needed early check-in. Nevertheless, she was patient, always calm & smiling, The suite she gave me was huge and there’s lot of things to do inside the resort. They have tambola and a puppet show every evening along with complimentary high tea which was a good way to spend an evening. Dinner at their roof top restaurant is not to be missed. The guy on the mic sang really good melodies. I was dependent on hotel cabs for some sightseeing due to tension in town, which I felt were overpriced. Rs 2100 for Sajjangarh monsoon palace which is just 4 km away is quite steep. The housekeeping staff had to be reminded twice to dry the bathroom on one of the nights which was a little off but they did it the third time- I think the delay was primarily because the front desk guy was lackadaisical. Otherwise, no complaints. The stay was worth it & definitely value for money.
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Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 26 Aug 2024
Dear Rahul, Thank you for sharing your wonderful experience at Radisson Blu Udaipur Palace Resort & Spa. We're thrilled to hear that you enjoyed the stunning views of Fateh Sagar Lake and the Aravalli range, and that Anjum provided excellent service at the front desk. It's great to know you appreciated the activities we offer, like tambola and the puppet show, as well as the rooftop dining experience. We apologize for the oversight with housekeeping and the concerns regarding transportation pricing. Your feedback is invaluable and will help us enhance our services. We're glad to hear your stay was overall enjoyable and worth the value. We hope to welcome you back soon! Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA Near Fateh Sagar Lake, Ambamata, Udaipur, Rajasthan, 313001 (India
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Friendly stall and very hospitable. Property is very beautiful. The activities are fun, my daughter enjoyed pot making. The food is good, poha is a must try here.
The laundry service is not very pricey, we stayed for 6 nights and used it once.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 19 Oct 2024
Dear Guest, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you had such a positive experience during your stay. It’s incredibly rewarding to know that our team’s efforts have contributed to making your visit memorable. Your kind words serve as a great motivation for us to continue providing exceptional service. We are committed to ensuring that every guest has a pleasant and enjoyable stay, and your feedback reassures us that we are on the right path. We look forward to the opportunity of welcoming you back and exceeding your expectations once again. Should you need any assistance or have any special requests for your next visit, please feel free to reach out. Thank you once again for your generous comments. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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Stayed at this property for 3 nights. It's a beautiful resort but the soft product really really lacks. When we checked in we were a alloted a room with a maintaince ladder right in the middle of the room. Eventually the staff removed it and when we entered the room it was a room which was not even cleaned after the last guest's check-out. Literally all garbage / used bed sheets everything was there. Not even towels / bottled water nothing. Literally the worst check-in experience I have faced in my life ever. The check-in staff who escorted us into the room should have been the one noticing this and not the guest. The staff clearly is untrained. Though they did give us a much better clean room in next 10 mins. Request for an extra bed made at 8 pm, was fulfilled at 11:30 pm after atleast 6 calls, the last one being very unpleasent which finally led them to do the needful. Every day after cleaning the room, no bath/ hand towels were left on the room. Had to Call the housekeeping every day for the same. 1 lift of the 2 was not working. Even the service lifts were not working in the hotel, so 90% of the time lifts were used by staff delivering food in trolleys or sending luggage to the room. Every time to reach reception (2 floors down) and restaurant ( 4 floors down) was a task. Twice we had to use stairs to go up (4floors), really irresponsible for a 5 star charging 15k a night. Toiletries not upto the mark. Water pressure in bathroom 2 star standard. Breakfast was almost like a marriage function with 200-300 ppl filled up In a room and food kept in an unhygienic condition. Luckily we were seated in the adjoining Chinese restaurant for breakfast everyday which was a much much better / personalised experience. Hats off to the breakfast staff for always beeing on the toes and managing everything. I did not see an empty dish All through. Which as per the number of guests in the breakfast area was a task. The resturant staff was really good. The food (breakfast and roof top Aravalli restaurant) tasted very good. Full marks for that. I think it's the top level that really needs to pull up their game. Be it the owners, who need to invest more in the maintainence of the property and the managerial level team to work on the basic service that a five star guest expects. Stayed at a lot of raddisons before and I know it's not a JW Marriott or taj level product but have had much much better experiences at other raddissons. Really need to work hard to maintain 5 star levels.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:At breakfast try and sit in the adjoining Chinese restaurant. The main breakfast area feels like...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 6 Nov 2024
Dear Guest, Thank you for your valuable feedback. I sincerely apologize for the issues you encountered during your stay, including the room assignment, delays with your extra bed request, and housekeeping oversights. This is not the experience we aim to provide. We are addressing these concerns with our team and are working on improving our service and maintenance standards. I’m pleased you enjoyed the food and breakfast experience, and I will pass along your compliments to the team. We truly appreciate your input and hope to welcome you back for a much-improved experience. Please feel free to contact me directly if there’s anything further we can assist with. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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The only good thing about Radisson Blu is the location, and other than that, everything is a huge disappointment. Here's why:
One elevator isn't working and I've read reviews of guests complaining about it since 3+ months. This means the management has done nothing about it. The one elevator which is working is usually busy with the staff carrying trolleys. Hence, no matter your age, stairs are your only option.
The "superior" category rooms are the worst. The window gives you a clean view of a dump yard and the bathrooms are very dirty, especially the sink which does not drain the water. The blankets were torn. A special feature of the room is that the cupboard will open in the bathroom since it does not have a proper closure, making it hard to maintain privacy. I wonder why they are called superior.
The food at the Terrace, lounge or the restaurant is overpriced and below par. Never order Sizzlers or sandwich here. There are ample restaurants which are way better than the food served here (Ambrai, Kaner baug, 1559 AD, Hocco, Raajbagh).
The breakfast is below average and it is complete chaos there. They are short staffed, the food quality is disappointing, they repeat the same items every morning. The only person who cared about guests and service was Bikram and he was doing whatever best he can.
The televisions aren't working in the rooms because "IT needs to check" and "apps need to be downloaded".
The house keeping will only clean your room after multiple calls and visits to the reception requesting them to do the same. Also, the intercom doesn't work in all rooms.
The staff is exhausted, really slow and they don't care. Throughout my stay, I saw more than 6 guests arguing with the staff regarding the service and all of us left disappointed, hopeless and tired. All that the management says is "we're looking into it".
I've stayed in several Radisson properties in the past but this has been my worst experience ever. I'd never ever recommended anyone to book this property.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Avoid booking the hotel at all costs. If you do, never agree to stay in the Superior rooms and do...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 12 Nov 2024
Dear Guest, Thank you for sharing your detailed feedback. We deeply regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the numerous issues you encountered during your stay. We acknowledge the elevator issue, and please rest assured we are actively working to resolve it. We also regret the condition of your room, including the cleanliness and maintenance concerns, and have already shared your feedback with our housekeeping and maintenance teams for immediate attention. We’re sorry to hear that the quality of food and breakfast service did not meet your expectations, and we will be reviewing these areas to ensure improvements. Additionally, the issues with in-room amenities, such as the television and housekeeping service, are being addressed to ensure a better experience for our future guests. Regarding the service delays and staff behavior, this is certainly not the standard we aim to uphold. We are committed to improving staff training and responsiveness to ensure more efficient and attentive service. We truly value your feedback as it helps us improve. We hope you’ll consider giving us another chance to provide you with a better experience in the future. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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Had the most terrible experience of my life at this property. Had to change rooms three times in a 2 night stay, and even after getting upgraded to a suite we still faced problems with hot water supply.
We checked in smoothly, were allotted a room. We noticed a beeping sound coming in the room, so requested assistance. A person from security came and said it's from the AC, and he will send a technician. After waiting for almost 30 minutes, when no one turned up, we followed up with help desk. Finally a technician turned up and took another 20 minutes to inspect, after which he said the sound will remain and we can request a room change if we want.
We asked for a room change, they gave us another room which seemed that it hadn't been cleaned properly. Used shampoo bottles were in the bathroom, hair on side tables. We were tired and it was night so we decided to sleep off. Next morning we realized that there was hardly any pressure in shower and no hot water.
We requested help again, after a long wait and multiple follow-ups, their plumber came to check the shower. He repaired the pressure but there still wasn't any hot water. He said to wait for a while and it will come, meanwhile we requested housekeeping to clean the bathroom because it got dirty after repair. We were told housekeeping will take another 30 minutes to arrive. By this time there was still no hot water and we were running late for our Udaipur tour. We requested another room change.
Front desk told us rooms were being checked out and no clean rooms can be made available before half an hour. By this time we had spent overall 2 hours waiting for resolution. Finally they gave us a downgraded room near the lobby to freshen up, while they waited to prepare a suite to upgrade us. This room also DID NOT HAVE HOT WATER, which was our primary request.
We were already very late, so left without showering. When we came back in late afternoon they had shifted our luggage to a suite, but even here, we did not get hot water. We were too fed up to argue any more and had to head out again so we just gave up.
Overall, it was the most harrowing experience, being told that water is fine after telling them that it's cold, being told that cleaning has been done even though there were used bottles in bathrooms.
I would not recommend anyone to stay at any Radisson property, where guests are treated as a nuisance and made to feel like a burden even after paying a huge amount for their rooms.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 27 Nov 2024
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your recent experience did not meet your expectations. Please be assured that we take all comments seriously and are committed to addressing any issues to enhance our services. We are currently reviewing your feedback to understand the areas where we can improve. Your insights are invaluable in helping us make necessary changes and provide a better experience for our guests. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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We had booked a Heritage Suite at this hotel for odd 36k per night for 2 nights. First of all there was no drinking water in our room. Upon requesting several times at the front desk RO water was sent in 1 hr. Atleast mineral water is expected in a room of such high cost. The room was also in dilapidated condition with broken furniture. Glass shower partition was missing in the bathroom, so the water would spread all around the bathroom if you plan to use the overhead shower. The next morning, we found out that there was no hot water in the taps. The pressure was also not enough to take a bath. My husband ended up taking bath with cold water as he was already in the shower when he realized this. Me and my daughter couldn’t bathe. There was some issue with their heat pump and pressure pump which couldn’t be rectified. They couldn’t transfer us to another as the hotel was fully booked for a wedding. The same problem persisted the next day also. The top management was not willing to compensate us for this. They only made the airport transfer complementary and 20% off on the food bill which we had at the hotel.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 2 weeks ago
Dear Arshiya, Thank you for taking the time to share your feedback. We regret to hear that your recent experience did not meet your expectations. Please be assured that we take all comments seriously and are committed to addressing any issues to enhance our services. We are currently reviewing your feedback to understand the areas where we can improve. Your insights are invaluable in helping us make necessary changes and provide a better experience for our guests. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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We received a traditional welcome by drummers on arrival and led to an impressive entrance lounge where we checked in. We was advised that we had been upgraded to one of the Heritage Suites and to wait a few moments. In fact we waited for the best part of 45 minutes and had to chase staff to be shown to our room which was located at the far corner of the complex. The living and bedroom areas of the suite were quite impressive however the bathroom was quite the opposite, the paint on the vanity units was peeling and we don't think the area under them had been cleaned in months. Service in the restaurant was very good as was the food especially breakfast where there was such a large selection. The temperature in our room was just right and we fell asleep almost immediately, only to be woken up in the middle of the night with loud talking and machinery from the other side of the bedroom wall. The second night was even worse with what sounded like a generator running for hours. After a long days sightseeing we returned to our room at 6.00pm to find that it hadn't been cleaned, needing a rest we told the staff not to bother. One other thing the seating area outside the door was poor with metal chairs, only one of which had a cushion. What we saw of the hotel was quite impressive with a large terraced area that overlooked a lake, albeit in the distance, decent pools and lawns. Although I have highlighted areas that need addressing overall our stay was fairly pleasant.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your recent experience did not meet your expectations. Please be assured that we take all comments seriously and are committed to addressing any issues to enhance our services. We are currently reviewing your feedback to understand the areas where we can improve. Your insights are invaluable in helping us make necessary changes and provide a better experience for our guests. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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I am genuinely impressed with the housekeeping services provided. The team demonstrated remarkable professionalism, ensuring every corner of my home was spotless and meticulously organized. Their attention to detail was truly commendable, from cleaning hard-to-reach spots to arranging everything beautifully.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Udaipur, General Manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 4 Jan 2025
Dear Guest, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you had such a positive experience during your stay. It’s incredibly rewarding to know that our team’s efforts have contributed to making your visit memorable. Your kind words serve as a great motivation for us to continue providing exceptional service. We are committed to ensuring that every guest has a pleasant and enjoyable stay, and your feedback reassures us that we are on the right path. We look forward to the opportunity of welcoming you back and exceeding your expectations once again. Should you need any assistance or have any special requests for your next visit, please feel free to reach out. Thank you once again for your generous comments. Best Regards, Hitesh Luthra Director of Rooms RADISSON BLU UDAIPUR PALACE RESORT AND SPA
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The deputy manager - Mr. Praveen and reception billing staff - Mr. Tanish Gupta were rude, impolite and disrespectful. Mr. Praveen could not resolve a booking discrepancy and I had to get that resolved by Deputy manager Fatima. The discrepancy in the booking was informed prior to arrival (2months) and confirmed by the booking department - Mr. Nityanad Kumar of the hotel via email. Yet Mr. Praveen (evening Deputy manager in charge) could not resolve the issue and insinuated doubt in my explanations. I had to finally get it resolved by Ms. Fatima the next morning.
The shower in the room was broken, the shower glass door was unhinged posing a risk to safety.
The staircase in the atrium had its handrails lower than allowable safety height while balustrades had dangerous gaps through which a child could have a fatal fall.
All day dining restaurant during breakfast time was overcrowded and waiters did not serve well.
Bath Towels were not replaced by house keeping,
Loud thumping music played by a function on the roof of the hotel late at night (30 March 2024) past 10am, which is the allowable time limit to have loud music by the government of India.
Overall a very horrible experience. Not worth the money spent.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip:Avoid staying at this hotel at all costs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Palace Resort & Spa, Udaipur, manager at Radisson Blu Palace Resort & Spa, Udaipur
Responded 31 Mar 2024
Dear Ayuss, We are truly sorry to hear about your experience at Radisson Blu Udaipur Palace Resort & Spa. Your feedback regarding the staff behavior, room amenities, safety concerns, restaurant service, and noise levels is concerning. We have addressed these issues with the respective teams to ensure such incidents do not recur. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. Gaurav Rege General Manager RADISSON BLU UDAIPUR PALACE RESORT AND SPA Near Fateh Sagar Lake, Ambamata, Udaipur, Rajasthan, 313001 (India)
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There are more places to choose from in the Udaipur area.
PRICE RANGE
₹12,847 - ₹15,017 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton udaipur palace hotel udaipur, sheraton udaipur palace resort and spa
FORMERLY KNOWN AS
Sheraton Udaipur Palace Resort & Spa
LOCATION
IndiaRajasthanUdaipur DistrictUdaipur
NUMBER OF ROOMS
244
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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