Pros: Room size is good Old charm is preserved Garden View from room is ok Cons: --Old furniture and fittings in room,need upgradation --Poorly managed reception --Service in their only restaurant is pathetic for dinner Service. Very slow even though the menu is limited and only 4 tables occupied --Instead of buffet they are serving ala carte with fixed menu, but items are being served in huge quantity. Serious food wastage happening which is very disheartening for me.
Property is beautifully built, but it's ageing and it's showing through the blocked sewages, cracked washbasins and bath tubs. Before making the booking the hotel assured me that I will get rooms with Early check in , but after reaching over there we were denied of any promises being made, then after several requests by the ladies in our group, they agreed to give us rooms by downgrading our room categories, we had no option but to take it. After checking we found that all the drains in one room were blocked, we complained, plumber came but all in vain , and one hour went by, when we did some excessive companing, on desk Manager replied that you needed early check-ins that why we gave you these rooms, a horrific response from the hospitality industry, after another 30 mins we got our room changed. Breakfast was below average. Facilities are zero. All in all I would not be able to recommend this hotel to anyone.…
TERRIBLE EXPERIENCE & WASTE OF MY FAMILY VACATION TIME. We flew from US flight, which we all know, it’s over 20 hrs& more flight time. Once we get to hotel the manager was bouncing around helping others who was having issue with the room and they left the hotel due to poor customer service and rooms but not focusing on one customer. We even told the manager and he careless about it. Check in took over an hr just to get two rooms for 6 ppl ONLY. Rooms was little dirty. The sheets had stain and so did walls (see pictures). My parents room hot water wasn’t running for past two days and when we called they kept on saying someone coming to fix the problem, it took 3 calls and walk to front office to get their attention. Finally maintenance guy came and said the probe is fix just run water for 10-15 mins and it should work. We ran it for 30 mins no hot water. They didn’t offer to change the rooms. I wouldn’t recommend this hotel… if I can I would give NEGATIVE STARS to this place. We were exhausted from our long flight and services was just not appreciative and it felt Like they don’t care much about their customers.…
We had excellent experience at The Ummed Jodhpur. The moment we entered in this beautiful palace we were amazed by the beautiful dome. Initially we had complaint that spa was not operational we came to reception there we met Sumer Singh he is so polite and professional. I must say he is excellent in customer handling.
Hotel ambience is nice... Staff behaviour is very polite... I would recommend this beautiful palace to my friends and family. Sumer Is very helpful. Very professional. Thank you Team Ummed. I'll coming back soon
We stayed at this resort as an Anniversary treat.The resort has the right blend of Heredity and modernity,it was a pleasure to wake up to beautiful view of the green courtyard with parakeets flying around. Our package inclusive of breakfast and dinner was pure VFM.The restaurant resonated with its pleasant ambience and tasty, variety fare. Many thanks to Mr.Amitava Chowdhary and team,who created a wonderful candle lit Table setting ;complete with flowers ,floating candles and balloons and made our Anniversary evening special!
Expected better food quality in the buffet. The food options were limited. The pool was not at all clean, the room was good but the property is far from the main city due to which transportation is a bit difficult as cab drivers will ask you for extra cash.
We had amazing and very comfortable stay... Service with smile, food quality was excellent.. worth visiting again in Jodhpur. Would love to visit soon. Would like to thanks all the staff at The Ummed Jodhpur. Sumer Singh Ji with the team is very helping and hospitable.
I'm from South India. I visited this hotel on November 2022. A good place. Hotel infrastructure and architecture is good. All the rooms are air-conditioned and fully closed. They should think about having balcony to feel the natural air flow inside the rooms. Air conditioning is not good for health as it dehydrates the body. Natural air is good always, whether it is 0 degree or 50 degrees celcius.
Fabulous 😍 It was memorable Food is too good .........Diwali Celebration was too fabulous...... The lightings with diyas in every corner were too good ... Services were too friendly....... special thanks to Night manager Sumer Singh Ji.