Heritage Inn
Sam Road No.4 Hotel Complex, Jaisalmer 345001 India
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Room & Suite (42)
Pool & Beach (13)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#59 of 245 hotels in Jaisalmer
Location
Cleanliness
Service
Value
Travellers' Choice
Heritage Inn is an excellent choice for travellers visiting Jaisalmer, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay(#Outdoor Swimming pool / #Lobby Bar /#Fast Broadband Wifi /#Desert Safari tours). Each modern air-conditioned room here will provide you with a cable TV and a minibar. There is also an electric kettle. Featuring a shower, private bathroom also comes with a hairdryer and free toiletries. At Hotel Rang Mahal you will find a 24-hour front desk and 24 hours room service. Other facilities offered at the property include garden, tour desk, meeting facilities and luggage storage. Also, the property offers free parking. For those interested in checking out popular landmarks while visiting Jaisalmer, Heritage Inn is located a short distance from Gandhi Chowk Street (1.3 mi) and Mandir Palace (1.4 mi).
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Badminton
Bicycle rental
Kids stay free
Children's playground
Car park
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Bicycle tours
Evening entertainment
Walking tours
Nightclub / DJ
Children's television networks
Indoor play area for children
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Open-air bath
24-hour security
BBQ facilities
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Outdoor furniture
Picnic area
Shops
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
Full view
226Reviews4Q+A21Room tips
Reviews
Traveller rating
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The hotel is made nicely, with lovely lawns and pool but the rooms and bathroom are very basic and take away the entire charm of the hotel. The rooms are claustrophobic hence I mostly sat in the lawn in front. The breakfast is okayish with similar options like most Indian hotels but the dinners are usually very gud and delicious. The biggest plus the staff is warm and courteous. The team at the hotel is very gud and they know their jobs well. And it's quite centrally located.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Right from booking, room selection, stay at the place, service, assistance in daily itinerary set up was amazing .....all staff was very cooperative and warm hearted, special mention for GM- Gautam who took great efforts to ensure comfort of all the guests. Had a minor break down of my SUV, all required assistance provided by Mr. Gautam to get the vehicle repaired in time at a place which was totally unknown to self. Really liked personal touch in the service which will stay with us for long-long time. Place has great ambience with huge pool and gardens in back and front. Cultural program, DJ night and lay out was amazing during new year eve, kids loved it.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a good place to stay with family if you like peaceful green surroundings . Rooms : well appointed Staff : courteous and keen to help Breakfast buffet : nothing fancy but fresh , tasty and more than adequate Parking : sufficient Location : good , in cantonment area Landscaping : better than what photoes show Additional facilities : Swimming pool yes Bar no Electronic safe no Business centre no Gym and indoor sports no Special word of appreciation fo Mr Amar , the restaurant captain , who is always keen to take care of any requirements of the guests as he does so very sincerely and always with a smile . Bhoor Singh was one guy in house keeping who goes out of the ways for any small request of yours . Very sincere . Gautam Chandola , the GM , is a good team leader and he spends lots of his time in the premises as he takes care of all issues of guests and general management . His dedication to his job is visible . …
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We had just walked into check the room availability here for one night, during our visit to Jaisalmer on 28th December, 2022. However, we ended up extending and staying here for 3 nights. The GM, Mr. Gautam Chandola, is a fantastic person. He looks into each guests comfort and requirement personally. For us, the moment we checked into the hotel, right from then till the day we checked out, he helped us plan our itinerary on what to explore and how to reach each location. He also helped us secure permission for the border 609 post visit. When he was helping us check in on day one, he noticed that I had mobility challenges and without us making any special request or having to ask for, he made sure that we had a room with easy accessibility and had no steps. The food there is amazing, the staff extremely courteous, polite and prompt. The location of the property is away from the hustle bustle of the city, thought within the city. The property is well maintained and rooms are clean. We couldn't have asked for more. We thoroughly enjoyed our stay here and would recommend other to definitely visit and stay here atleast once. You would want to go back here again due to the hospitality of the entire staff, right from the GM to the darban. Don't miss out the sunset from their rooftop…
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: All the rooms are very spacious, but some rooms have steps inside the room separating the sitting...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Nice property...just outside city crowds of jaisalmer and on the way to Sam dunes...the architecture is good and room and bathroom were very spacious ....the buffet food is also good and not so spicy...food was comfortable for kids...we had small issues in the room during check in but those were immediately taken care by the hotel staff...when this matter was informed to the Manager - Mr Gautam, he apologized and also gave us complementary dinner for the night...this shows hotel way of care for the guests...they have a garden area in the middle where dj is played every night till 10pm...breakfast was also good.... Suggestion - please add kids area or slides Caution- there is a shop inside the hote (Shopper Paradise)l in one corner which is run by one sardarji...he is a little annoying character and forcefully asks clients to get in his shop and buy merchandise. I had wrong impression that he was owner of hotel....till the time one buys from his shop he will come to you and meet even if you are enjoying in garden or going / coming from room...as my room was adjacent to his shop everytime i opened the door he was standing outside... As a strategy to avoid him finally I bought something from his store which I didn't need and then he got little distant and focussed on other guests...Hotel management please do something for this issue and restrict this person's movement to his shop only...otherwise he will always breach guests privacy..... Overall good stay…
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Guest car park is available...avoid the in-house shop (shopper Paradise)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed at this hotel for 3 nights in their cottage rooms. The rooms are neat and clean. Overall the property is well maintained. It is a large property with heritage look. It offers ample parking space within the premises. They also organise DJ every evening. All of this at a fair price. Staff is courteous and offers good service. It was a nice experience for us at this hotel and made our stay in Jaisalmer a pleasant one.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
To start with the good. The property is gorgeous. Now for the bad. We had booked through an agent for 1 night, 15-16 December 2021. The day before we reached we called them to ask if our booking was confirmed. They said yes. While checking in we were told that we had been booked for standard deluxe but those rooms were fully booked so we had been upgraded to a cottage. While checkout, however, we were presented with a bill and asked for payment. When we showed our booking voucher they denied any knowledge and couldn't find any record or email in their 'system'. Apparently 'hotel policy' is to accept bookings verbally on the phone without advance. When we called a day ahead to confirm our booking they thought it was to make a booking that we had called. But note that while checking in we had been told that our room was being upgraded. One wonders how a nonexistent booking could be upgraded. After waiting for an hour they said they had received payment and we could leave. We did nothing, just sat around trying to contact the agent, whose offices would open at 10 a.m. Very strange that on call before check in we were assured that there was a booking, at check in our room was upgraded, at checkout the booking vanished and we were presented with a bill, then after an hour they somehow received payment for a booking that did not exist. Rooms and service: the room was not well maintained. The walls had scuff marks and hadn't been refreshed for a while. The building looked gorgeous but evidence of neglect was visible on the boundary walls and lobby. No hand towel was provided in the bathroom. 2 shampoo bottles and 2 soaps were provided, no lotion. Toilet paper was not put in the holder, we had to put it in ourselves. There was no plug near the electric kettle, which had to be put on the floor. There were 2 glasses but only 1 cup in a double bed room. The restaurant stocked nothing but Slice (which was also the only juice provided in breakfast) in terms of soft drinks. No other option. There are no shops within walking distance, we had let our car go, and reception and room service both flatly said nothing could be arranged, 'hotel policy' was never to get anything from outside. Do they have a mini Slice factory in the back premises? We were willing to pay restaurant surcharges and room service charges, but nothing could be arranged as per 'hotel policy'. The food is adequate, but nobody expects really good food from hotels so that's okay. Breakfast had a lot of options but the quality wasn't very great. The service was mostly indifferent, most of the people couldn't be bothered to be welcoming and warm and things could have gotten ugly while checkout. This was not only with us. We noticed that only visibly affluent large groups were given cordial treatment. One young man travelling alone was almost faced with an interrogation when he asked for his key card at the reception. He kept repeating his room number and the receptionist kept asking him suspiciously if he had a booking! There is a person who runs the souvenir shop. He is a very good salesman, extremely affable and persuasive, and can make one buy his stuff almost against one's will. He stocks the same stuff as in the tourist shops around the fort area and the prices are reasonable and he can send stuff with free shipping. But he does try to pre-empt any shopping from the bazaars. Of all the people we met in the hotel he was the most welcoming. A completely tourist-dependent place such as Jaisalmer is inevitably going to be a hotbed of scams and there will be trust issues. Which is why one depends on the goodwill of an establishment. In this regard this hotel was a complete disaster. The basic takeaway seems to be trust no one, double check everything, and insist on written records for everything.…
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The best part about this place is that every person working there would help you out, despite their positions. They were so punctual regarding my booking. It was very crowded in Nov (as its the peak time). Still they managed to pay proper heed to everyone's queries. I'd recommend people this place to everyone for a budget and healthy stay.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed in this property for one night Received by darwan in dress six foot tall big moustache rajasthani impressed Reception and ambience of hotel 100/100 marks Low occupancy due to covid pandemic Free upgrade given, thanks Polite and courteous staff in restaurant Food quality good Swimming pool fantastic All jaisalmer hotel golden sandstone used out of the world look Must visit property
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great stay..clean and spacious room..stayed in cottage rooms..food was upto the mark..room service and house keeping was perfect and prompt..nice night programs organized by the hotel admin..pool and lawn areas were huge and kids friendly
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$34 - $47 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel jaisalmer
LOCATION
IndiaRajasthanJaisalmer DistrictJaisalmer
NUMBER OF ROOMS
59
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Claim Your Listing Frequently Asked Questions about Heritage Inn
Which popular attractions are close to Heritage Inn?
Nearby attractions include Desert Art Gallery (2.6 km), Hari Om Jewellers (2.5 km), and Jai Shankar Handicrafts (2.8 km).
What are some of the property amenities at Heritage Inn?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Heritage Inn?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heritage Inn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Heritage Inn?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Heritage Inn?
Conveniently located restaurants include Jaisalmer Kitchen, The Traveler's Cup Premium Coffee Shop, and The Turban restaurant and cafe.
Are there opportunities to exercise at Heritage Inn?
Yes, guests have access to a pool during their stay.
Is Heritage Inn located near the city centre?
Yes, it is 0.1 km away from the centre of Jaisalmer.
Are any cleaning services offered at Heritage Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Heritage Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Heritage Inn?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Hindi.