The Hotel is great. The hotel service was excellent and the food served is very delicious. The rooms were very good and we didn't face any problem during the stay. The staff is very polite. If you are in Jaisalmer then Narayan niwas palace is the best place to live. Thanks Narayan niwas palace Jaislmer management
We were two families visiting as part of the Rajasthan tour. It iwas in the last week of December'19. Surprisingly the hotel staff gave us rooms in the old wing, very run down, wife got shock in the water from the geyser, stench in rooms, no proper wi fi . When we looked around we saw that the hotel were putting up foreign tourist in the new wing which had better appointed rooms with modern amenities. Utterly dissapointed due to the inhospitable behaviour of the Hotel management and total apathy towards the guest needs. STRONGLY RECOMMENDED TO BE BEST AVOIDED.
The property itself looks impressive with traditional stone work all over, The rooms unfortunately are poorly maintained. Plug points hanging, tap loose, corners dirty. Breakfast was basic but sufficient. But table-clothes were last washed when the Brits still ruled India.
Best host. Lovely location, clean rooms but phones don’t work so if u need anything and are staying on 3rd floor u might as well forget about it. Hot water was irregular possibly because the hotel was full when we went. Staff was averagely responsive.
Stayed here in Dec 2019. we were 4 adults and 2 kids. the hotel itself by the looks is good.. you get a wow feeling and then all the disappointment starts. 1. Check in - was ok. 2. Rooms - poorly maintained. bed lenins were old, torn and with stains. 3. Bathroom - no hot water and it was stinking of drainage. when we asked them to change the room the other guests told that thier bathrooms were also stinking very badly. So finally ended up with Bathroom freshner. 4. Food - we had dinner here & Dining area , tables, the table cloths were not washed for eternity i guess. it had all the stains possible. the worst was the servers. there were only 3 people and they were the cook, server and dish washer. and they were sooo untidy. they looked like they had not bathed for years. 5. Morning b/f - the most horrible one. they just had bread, jam, Poha and omlette. the cutlery was not washed and all the guest were re using the same cutlery to pick the Jam. coffee and tea spoons were all messed up. i mean just yaaaks to experience this in the morning. cleaniness was something this hotel had not seen or heard about for years. we went with great expectation and surely it was killed. i heard from locals that this used to be one of the best hotels , but then the owners keep leasing this property and hence the reputations is gone. Please dont book your stay here & waste money. i dont think they really want business.…
The food stuff is tasty but cold. No chapati served water not available No lift facility No medical assistance like wheel chair not available Folding stretcher not available. My brother from USA was faint at 4am on 1. 1.2020 very difficulty faced by us. Tourism department must check the facility of fire medical and other amenities where foreign people visit
Inspite of paying a handsome amount and booking the hotel for 3 nights, it was a pathetic experience. The staff was extremely unprofessional and the rooms were shabby and very poorly furnished. The pipes in the washrooms were leaking and they're wasn't even an intercom, no provision of hot water even during peak winters. I regret booking the hotel big time
really liked the location a lot. The owner is very good. Royal feeling inside the hotel campus. Hotel has a very nice lounge..open space. Whole hotel is built out of sandstone. Breakfast spread is very wide. Restaurant has a very nice ambiance.
We just stayed one night at this old hotel/tradingpost. On the bright side, it has a charming atmosphere and there is a fantastic view from the top terrasse On the down side, it is very laud and noisy. Wild dogs kept us up at night and the staff not all that helpful in general The rooms a bit old, the tv didnt work. The hotel itself is in the center of the city but at least 10 min walk from the old castle I have mized feelings bur all in all i could recommend especially because of the atmosphere
Our agent in India won a prize for this one! After a succession of pretty ghastly hotels, he sent us here! We were supposed to stay two nights, we lasted 20 minutes. The 20 minutes spent busily searching for somewhere else to stay! Somewhere clean! Somewhere welcoming! When we arrived, the staff eventually found, they sat us down in a filthy lobby area on stained synthetic satin cushions and asked us to wait as the manager was eating his lunch. Eventually, after much asking, we were shown around the vast empty hotel to a room smaller than most of the bathrooms we’d so far seen in India. The bed was unchanged with a ripped bedspread and grease stained pillows, the electrics were dangerous looking. Instead of the Fort view we were promised, there was no window. We moved on pdq...