Very very bad service given by hotel staff, badly managed property, dirty rooms, stingy & dirty bed sheets, pillows, stinking bathroom,staff is least bothered about clinliness & professional commitments ( only interested to play on Mobile🙄). In short very bad service , so please think twice before booking room in this hotel.
Looking at the reviews here and the facilities mentioned, I booked a 3 night stay in this hotel at a cost of Rs.13,000+. Everything looks good from the outside, but the facade is broken when you enter the rooms. The electric kettle was rusted inside, the walls were cracked, the bed covers torn, bathroom tiles cracked, the toilet was also cracked at the bottom and shaking. I immediately raised a complaint in MakeMyTrip through which I had booked the room. They contacted the hotel and got a confirmation about the problems. The next trouble started when we went to their rooftop restaurant for dinner. It is fully open and in the single degree temperature of Jaisalmer, we were getting frozen and had to rush back to the room after asking them to deliver the food to the room. The breakfast also had a similar issue. Breakfast was not delivered to the rooms and so people had to brave the morning cold and have it in the open roof. The food had gone cold and were also not covered. Thankfully MakeMyTrip reduced the cost and refunded the amount and I was able to cut short my stay by one night.…
The staff is very helpful. Hemant at reception was very kind. Safe place and decent room. Value for money too. If you're visiting jaisalmer do come here. Also priyanka was very helpful. Thank you for making it a memorable trip.
The rooms were just OK to spent a night in the hotel.. The manager and staffs were polite and courteous.. The room and bathroom had tear and torn with very basic amenities.. In short nothing good and nothing too bad..
This is a nice small & cosy place near to the fort area , peaceful will recommend for short stay only. did not take breakfast so cant comment on the same. Hotel amenities are also very basic . Location is a difficult bet in the first instant.
We stayed in Bansuri for 1 night on Dec 25th.For that night they charged 4k. However, the staff were a bit courteous to us. There were plenty of issues 1. The entire hotel is just a lodge. It is not 2/3 star. Not justifiable for the price 4k. It should be around 800 to 1k for the facilities they have 2. The hallways was strewn with beds all over. Check the attached photos. 3. The room was Ok ish but the bathroom curtains were all worn out. 4. There was no much hot water. It was luke warm and on a 2 degree weather, we had to struggle for 2 hrs. The reception folks mentioned the hot water would come. But, never came. 5. Breakfast on a open rooftop at 3 degree. You can imagine the stupidity of them. I have attached the photos here of hallways.
My room was at the front of the hotel and had windows that opened onto the lane. Accommodation was fine for one night. The room was clean but showed signs of wear and tear. Hot water in the bathroom was limited by the low output from the geyser. There was insufficient for two consecutive showers. Although it was winter and the room felt cold without heating, I was warm and comfortable in bed. Members of staff were helpful. We ate dinner out and left before breakfast in the morning, so, I can’t comment on the food.
Very pleased with an excellent service, both in the guest room and in the restaurant!We asked for hot water, the night we came back from the sand dunes and they made it possible! The very friendly staff goes above and beyond!It is also very quiet here.We would recommend this 100% for a fantastic stay!
Good hospitality of staff. The hotel is located in very convenient place. Need to improve the restaurant service. Check in and check out timing was flexible. Our Jaisalmer tour was well managed by the hotel.
Lovely hotel with very accommodating staff.the room was very clean and pleasent,as was the rest of the hotel.the hotel and bedroom are exceptionally decorate and clean.thank you hotel bansuri team......