Thankyou so much for the prompt service. 😄 The food is love ❤️ as always!! Galouti kebab is love ..😄 Anmol and Pankaj , you guys are the best 💖 Thankyou once again. ,😄 Hope to visit sooner..... 😄
I visit only two days for hotel saraton in pune...for my business seminar...really best service and staff olso very kind....special thanks to Monika ji....she was...anytime available on Flore...and. .give good care and help to..every client.... Thank u so much.... Saraton staff... Ketan chauhan..94274 61168
I was a bit unsure if my choice was good because some reviews are very negative about service. I was pleasantly surprised by a super attentive service all over my stay, except the one server at the lounge who was pretty rude and not friendly. All amenities at the hotel where top notch except pool area which was really poor. All in all I would stay certainly again
This Hotel is well maintained like all the five stars but what stands out here is the exceptional service. Here I would like to thank Mr. Pawan who offered us exceptional service. Such people are needed and make der stay memorable. Thanks Sheraton and the people here would recommend this place for your pleasant stay
We had opted this hotel to celebrate Diwali vacation in Pune. There are a few issues with this property- 1. There is an access road issue as it’s located bang opposite to Pune Railway station, access road and exits are narrow and you have to be careful as high speed cars pass by during entry/exit of the property. 2. Rooms which I had been given has brownish water from the taps. The housekeeping staff has to run the tap open for an hour to get clear water. Then the issue was fixed. 3. Room had a strange dusty/ damp odour of carpet 4. Terrace swimming pool is very dirty. There is pigeon poop all over the place. Changing rooms does not have proper lighting and toilets were soiled. So no point for anyone who wants to use the pool. Highly NOT recommend
Hotel staff , their coordination and behaviour is very helpful . everything is so perfect. Food quality is just amazing. I loved the experience . Even the cleanliness, hygiene, ambience was so perfect.
I would really say that there were few people of staff who helped us in someway and their name are: Rohit, alok, mayur, Chandan,jay,Abhishek. These were our server for the event. My special thanks goes to Ajay Bisht, he is really an amazing human and a good natured person who helped us in our event on every small things.
There is nothing Grand about Sheraton Grand Pune except the physical structure if you visit a hotel just for that. One of the worst service that I have encountered in so called 5 star hotels- no one picks up the phone, small dining area for breakfast attended by over worked staff who in their rush to fulfill customers expectations randomly breaking plates and glass which have slipped from their hands, no one ever bothered for your comfort, so called squash court but with no balls, ... the list goes on. Avoid this one if you are paying from your own pockets. If your office is paying, its worth 4 stars
Excellent arrangements and very cooperative team of hotel ,Mr chandan Kar and team did good hospitality arrangment and also timely service ,kee it up and continue to do same . Miss Puja and team all the best
This hotel has been my regular joint for business travels to Pune for many months now. While i could mention its because of its great location being in the centre of the city or the fact that they have a mini sports rooms for regular travellers like me or even the roof top restaurant with brilliant view of the city skyline and all of it would be true. However, I feel the best asset of this hotel are the staff who work there. Be it Pawan who manages the lounge or Swagatam Akshay, Amrit, and Harshal at the reception along with Chetan, Suvan, Sunaina from the restaurant. While I'm sure i can always find other hotels in Pune with clean rooms and comfortable beds, it will be difficult to replace this brilliant set of people who always make me feel at home!
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