Had a wonderful time at the JW. Special credit to Rushi who helped me out with my room service. The location is very convenient, the food is great, the fitness center surpasses my expectations and the rooftop bar is fun. Thank you!
A lot of brands create loyalty but once they become big, they forget to maintain/groom the culture. Some places are the exceptions. J W Marriott Pune is one such exception. I am a customer since last 8-10 years and continue going there because of people working there continue to make me feel at home and cared for. Yesterday, I held a highly personal and close to my heart event at the Spice Kitchen at J W Marriott Pune. The event was for a close group of my family and friends to celebrate an incredible father figure in our lives. The incredible team at the J. W. and their team ensured that a lot of firsts were done considering the nature of the event. The exceptional individuals such as Chef Nitin, Chef Bhuralal Maharaj, Amit Negi, Sameer, went out of their way and pulled out all stops to make this a smooth and a truly memorable event. Chef Nitin made sure the best team was fully dedicated for the event while Chef Bhuralal maharaj cooked most of the dishes himself given the specialised nature of the menu. Amit Negi and Sameer made sure the event arrangements were simple but classy and the service was flawless. The smile on the face of the person whom we celebrated was very evident. A big thanks to the team. Thank you team J W Marriott.…
Malhar and his staff in the lounge went above and beyond. Everything was perfect. I was in need of catering and worked with Amit and Chef Duvvi in the restaurant and could not be more pleased with the experience. Would absolutely recommend anyone visiting Pune to stay here.
We had visited spice kitchen few days back at midnight for dinner. As we were really hungry we did not waste much time & ordered chicken burger & one more continental chicken preparation. Let me not forget to mentioned there were only 2 other couples in the restaurant & basically the space was empty. We could hear the kitchen team talking to each other & spending good time. After waiting for 30 mins we asked the server about our order he mentioned it will JUST come in 5 mins. We waited for more 10 mins we being really hungry also requested if any one of the dish is ready to get it for us. after 10 mins we called up the manager to check but he was extremely ignorant and said let me check after which he very conveniently mentioned that we have many IRD orders hence your order is taking time. This sentence of him really made us think that the customer dining in restaurant is not that important than person dining in room. Even after 1 hour while we were still waiting for food the manager assured will be on our table in more 10 mins as we were really hungry and I been a pregnant women we still waited but we had to leave after waiting as the food never came even after more than a hour. We had visited Alto Vino many a times wherein we never faced such issues.…
Tanmay and Atul with Arsad and Tofia took very care of us. They are exceptional host at an exceptional hotel. Amazing staff specially MR Tanmay who took good over all care of my friends would like to visit again and again thanks perfect hotel with huge lobby with great ppl and rooms
Our stay was amazing !! The staff was very helpful and a special shout out to Ms. Preeti Gokhle for arranging our room at such short notice and for also accommodating the special requests I had made. She was extremely caring and made sure we had no trouble during our stay! Really appreciate the gesture ! The food too was great, the chef Bhuralal and Meet the F & B manager were extremely sweet and made sure our food was perfect. Overall we had a great experience at the Marriott and I would definitely recommend this place for a great and comfortable stay!
Excellent daily room service from Joanna at JW Marriott Pune. Bravo to Joanna She has gone over and behind to make the time I was here pleasant. She provided an exceptional client service and represents well the JW Marriott brand
Home away from Home at J W Marriott Pune. Excellent Hospitality particularly by Staff at Lounge and Pasha. Sincere gratitude to Ms Preeti Gokhle for arrange an extremely comfortable stay. Must stay at JW Marriott Pune.
The hotel leaves nothing to be desired. It is clean, the staff is very friendly and helpful. The cuisine is very diverse, there is something for every taste. At this point I would also like to praise the manager of staff, Miss Preeti, who is exceptionally customer-oriented and very helpful.
Thankyou for your extraordinary and super quick service and your humble attitude in icing on the cake Thankyou. Prince Kumar Singh IHM Hyderabad With regards Sushma Girsha Room no 2117 Date 29/01/23