ibis Pune Viman Nagar
Survey No 32, Viman Nagar Rd, Pune 411014 India
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About
#27 of 782 hotels in Pune
Location
Cleanliness
Service
Value
ibis, the international economy hotel brand of Accor and the worldwide reference in the economy industry, has opened its doors to Pune with the launch of ibis Pune. Ibis Pune offers 160 comfortable, well-designed, fully equipped guest rooms with en suite modular bathrooms, contemporary fit-out including flatscreen TV, Wi-Fi and broadband internet access to suit the needs of business and leisure travellers. The hotel is located five minutes from the Pune international airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Newspaper
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Safe
Telephone
Flatscreen TV
Bath / shower
VIP room facilities
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Hindi
Location
72Somewhat walkable
Grade: 72 out of 100
112Restaurantswithin 1 km
6Attractionswithin 1 km
1458Reviews8Q+A100Room tips
Reviews
Traveller rating
- 840
- 343
- 168
- 52
- 55
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DayTrip34227700553 wrote a review Dec 2022
Awesome staff ,friendly environment. Spectacular cleaning services, special mention to Ankush rathod for very punctual services and genuine nature of handling. You will definitely be welcomed by people like him. All the best for his future ..
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Date of stay: December 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Air conditioning system is only for cooling apart from that everything is nice .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Ibis Pune Viman Nagar looks forward to welcoming you back in the near future. Sincerely, Pranjali Dhotre General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Experienced the best of the hospitality and service. Staff is very helpful. Above all this the food is excellent. Must experience the food they provide... the chef gives their best to meet your taste and preparation. If have any opportunity in future want to experience this all again. Thanks.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Ibis Pune Viman Nagar looks forward to welcoming you back in the near future. Sincerely, Pranjali Dhotre General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very neat and clean, with a highly professional staff. All the room related services are excellent. The security aspect is wonderful. Room size is small when compared with the price which we paid. (i was allotted room no. 512). I did not find any additional staff to take luggage and put in room. They have luggage trolleys and subtle unwritten message that "please carry your luggage yourself using this trolley. Personally, I like this thing. This may not be liked by other customers but I really appreciate this thing about the hotel. What I did not like is the policy of the hotel with regards to the restaurant. Please note, the food was very delicious and hot served. Absolutely no issues with the quality of the food. However, the pricing of the food items with respect to the quantity of the food is not proportionate. When you see the menu and the price, and then see the quantity of the food, it gives the feeling of deliberate intent of extracting more from the customer. 1. If you order a meal bowl with roti, they serve you only 1 roti! in any standard meal combos, you are generally given 4 rotis. If 4 rotis are not possible bare minimum 02 rotis should be there. It was really disheartening to see only 1 roti being provided. 2. Price of normal roti, tandoori roti, naan all are same. Rs. 120 for one roti is way too much and highly exorbitant. Just because this is primarily catering to business guests doesn't justify the high charge. After all even businessmen are people and they also earn after a lot of hardwork. 3. Even after ordering food from the restaurant, the hotel staff doesn't provide pickle and onions which is available in any restaurant one goes! upon inquiry, we were provided pickles but for onion they simply asked for additional cost! who does that! we haven't asked for 1 kg onion. We asked only 5-6 slices of onion with 1/8 portion of lemon! 4. No finger bowls for cleaning hands in the end! 5. After charging exorbitantly for food and denying basic sidies, they still charge the optional service charge of 5% which of course after the customer's request is removed. The point is they do attempt to take 5% no matter even if it's turned down! I did not opt for complimentary breakfast, but during the dinner, i felt that they money for complimentary breakfast is being indirectly extracted from the people who are dining with them! The restaurant clearly and boldy conveys the message - "please go out and dine. Don't come here" Final Verdict: For staying - this hotel is excellent. For sitting and dining in the hotel on extra charge - the hotel is totally not worth it. Just get out of hotel and walk 200m after taking 2 consecutive Left Turns. You will get plenty of delicious food options, deserts and restaurants. P.S: I have put a similar review on makemytrip as well. And how smart of the website that good ratings are shown at the top (in the name of featured reviews) and our original reviews are being sent the bottom of the page!. I would request the users to read the all reviews and especially those which are detailed because we have put a lot of time, effort to bring you people these types of insights!…
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not dine here. It is simply not worth it. Highly over priced and exorbitant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Ibis Pune Viman Nagar. Sincerely, Pranjali Dhotre General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice clean rooms, comfortable bed, easy check in process, no fuss. Prakhar at the front desk was very efficient & helpful. Room service was quick. We ordered pasta which was tasty and piping hot. Next morning breakfast had a good spread, specially enjoyed the chicken sausage stew. Staff attending breakfast service were efficient & helpful. Exactly what you expect from Accor group hotel. Keep it up guys 👍🏻
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Ibis Pune Viman Nagar looks forward to welcoming you back in the near future. Sincerely, Pranjali Dhotre General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in hotel for about one week time and found everything proper with the property. Skilled Receptionist. Rooms were decent best for single occupancy. Hotel cares for nature and can be seen with the efforts. Quick responses on call and tasty food. Will visit you guys soon.
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Date of stay: October 2022Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Near Elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 29 Oct 2022
Dear Guest, We are glad to be the hotel of your choice and thank you for reviewing us on Trip Advisor portal. We are pleased to know that you had a memorable stay with us. I have shared your compliments with our chefs and talents for whom it has been a tremendous source of inspiration especially Rahul and Govinda. As an international chain of hotel, we constantly strive to maintain the benchmark of hospitality. It is our constant endeavour to deliver our best and appreciation such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us. Looking forward to your continued patronage. Sincerely, Pranjali Dhotre General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room service was really bad. I ordered ice cream and was given melted ice cream soo infuriating. This happened twice soo I sent it back didn’t even feel like having it. Coming to the staff they were somewhat ok but none of them were helpful. I say this because i used to pay through Upi for my room service and I have made 2 transactions of the same Oder because my bank server was down. Therefore, I told them about this situation they said they’ll adjust in next bill. But they did not. At the time of check out they convinced me that it would get credited in my account by evening (that was on 14th) and I still didn’t get my refund. Tapan was the associate who asked me for my bank details via WhatsApp soo I gave him the details and been asking about the status what he does is he just reads my messages and doesn’t reply. Frustrated by this behaviour i called the hotel just few minutes back and they told me Tapan was on leave and they couldn’t reach him, they don’t know anything about this refund. I guess this is supposed to be funny because I could hear the associate’s laughter on the phone while he was attending me. It’s soo frustrating I just want my money back, i asked him weather I could speak to any senior he told me there is no one available at the moment. I asked him “Are they out on a Picnic” he laughs and says “No”. Such friendly staff 5/100 for this behaviour. …
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: They don’t have milkshakes but you order ice cream (especially chocolate) you are most likely to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, First and foremost, please accept my sincere gratitude for your patronage. It is with sincere regret that I noted your dissatisfaction with our services and facilities. I apologize for the unfortunate circumstances of your recent stay at our hotel and would like to state that this is by no means indicative of the service standards of Ibis Pune Viman Nagar. I must reassure that we maintain high standard of ethical conduct in all our processes whether it is with our guests, our team members and even our supply partner. I can confidentially assure you that there was no deliberate attempt to Mislead or misguide. I have noted your feedback on Staff attention, helpfulness and efficiency and have personally discussed this with my Training Manager with regard to the same. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. Sincerely, Pranjali Dhotre, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good Hotel, good rooms. Parking available at basment and ground level both. Staffs are polite and cooperative. If I come to the services restaurant services must improve. You must ask representative to refill. Food test and breakfast was good. Highly recommended but please less expect on restaurant services.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 3 weeks ago
Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Ibis Pune Viman Nagar looks forward to welcoming you back in the near future. Sincerely, Pranjali Dhotre General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there for work. Very friendly and professional staff. Always smiling. Washroom is super clean. Decor is colourful, yet subtle. Window was small. Zero view. Dont tag your family here. Strictly business or stop overs. Guest relationship executive Sayali was friendly and seemed to be trained hotel exec but she is not. Buffet was excellent, dont expect too many items though. Murgh kadhai was awesome. Definitely will stay again.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 29 Sep 2022
Dear Guest, We are glad to be the hotel of your choice and thank you for reviewing us on Trip Advisor portal. I have shared your compliments with our chefs and talents for whom it has been a tremendous source of inspiration and have noted your feedback on Staff professionalism. Will personally discuss this with my Training Manager with regard to the same. As an international chain of hotel, we constantly strive to maintain the benchmark of hospitality. It is our constant endeavour to deliver our best and appreciation such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us. Looking forward to your continued patronage. Sincerely, Pranjali Dhotre General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff needs more training. a very few of hem could converse properly. Beds are old and mattress are uncomfortable Check-in in time is too long Parking in the basement is challenging and not organized well
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 13 Sep 2022
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Pune Viman Nagar. My. Sincerest apologies that your experience did not meet your expectations. At Ibis Pune Viman Nagar, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have highlighted and prevent future occurrence. We appreciate your sharing your concerns, conscious that our explanations won’t erase the unsatisfying experience you have been through, we hope you will give us a chance to regain your confidence. Do write to us on h6543-fo@accor.com and I will personally make sure that you experience our hospitality, which we are known for, during your next stay with us. Sincerely, Pranjali Dhotre General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travel often to Ibis Airport the only hotel We can trust is this. I would like to share that food was amazing. And the service offered on this is beyond comparison. Front Team is very Professional.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ibis Pune Viman Nagar, General Manager at ibis Pune Viman Nagar
Responded 12 Sep 2022
Dear Guest, We are glad to be the hotel of your choice and thank you for reviewing us on Trip Advisor portal. We are pleased to know that you had a memorable stay with us. I have shared your compliments with our chefs and talents for whom it has been a tremendous source of inspiration especially the front Office team. As an international chain of hotel, we constantly strive to maintain the benchmark of hospitality. It is our constant endeavour to deliver our best and appreciation such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us. Looking forward to your continued patronage. Sincerely, Pranjali Dhotre General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$55 - $70 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraPune DistrictPune
NUMBER OF ROOMS
160
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Frequently Asked Questions about ibis Pune Viman Nagar
Which popular attractions are close to ibis Pune Viman Nagar?
Nearby attractions include Phoenix Market City (0.5 km), Smaaash (0.07 km), and Chokhi Dhani (0.8 km).
What are some of the property amenities at ibis Pune Viman Nagar?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at ibis Pune Viman Nagar?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at ibis Pune Viman Nagar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at ibis Pune Viman Nagar?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to ibis Pune Viman Nagar?
Conveniently located restaurants include Pune 14, Zeta, and Baan Tao.
Are there opportunities to exercise at ibis Pune Viman Nagar?
Yes, guests have access to a fitness centre during their stay.
Does ibis Pune Viman Nagar have airport transportation?
Yes, ibis Pune Viman Nagar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ibis Pune Viman Nagar?
Yes, dry cleaning and laundry service are offered to guests.
Does ibis Pune Viman Nagar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ibis Pune Viman Nagar?
The staff speaks multiple languages, including English and Hindi.