I am really thankful for the hospitality. Staffs are really good, the care they have shown is tremendous. The best experience in terms of staff behavior. I would like to give 15 out of 10 for staff behavior. However, the rooms needs to be more competitive. It is the staff's care and attitude made this trip very special for us, especially my daughter Catherine . Thank you team Gateway, Varkala. All the very best.
Had an amazing time staying here…amazing hospitality. Everybody at the hotel was very friendly and helpful. Overall, best hotel in varkala. Loved the hotel property and the views were amazing as well.
Mind-blowing experience at the hotel. Special thanks to Sudeep and Vishnu. The stay and food quality was amazing and made our trip the fantastic one. We would always prefer to stay here whenever we visit Varkala
I requested for early check in as my flight was in the AM. They organized the stay in a very seamless way and i was in awe of the efforts taken by the team. Well done! The breakfast had everything you needed and the front office even assisted us pick Hotels in the Cliff for our night out. All in all, a very pleasant stay.
Badly maintained rooms, No security at the gate or anywhere near the front porch when we came. The way to front porch was blocked and we had to go through wrong way to enter the hotel. Maintenance staff was not giving way to the guests and the paint buckets and tools where on the floor, we had to negotiate it while carrying a baby.
great location and property. beach is very close and easy to access. service and attitude of staff friendly and prompt.however the property has become old and lacked vibrancy, maybe because there were not many guest. Spa surely needs to be upgraded. spent most time outside the hotel
It’s a beautiful property with good location. Beach accessibility is easy. Hospitality is amazing. Loved the pool with sunken bar and had a friendly staff. Availed the spa service which was good. Room service was very prompt. Overall had a wonderful stay.
A true gem of a hotel. Hidden away from the crowds but with all the comforts of a beach resort. Enjoyed my stay thoroughly and looking forward to next opportunity to visit. Very attentive staff, excellent cuisine, and lots of things to do in the neighbourhood. The pool and the sunken bar were a delight.
We stayed at the Gateway Varkala for 3 nights recently. The entire stay was very pleasant. Our room had a private balcony and since the hotel itself is situated on a cliff, the views of the garden, pool and the sea were stunning. The plan is interesting as each room is at a different level in a descending curve in two levels. The staff was extremely attentive to our needs and helped us with transport and ideas for looking around the golden island, Kappil backwaters and the cliffs. Sudeep Gopalakrishnan, Head of Security was outstanding in his service as he even called their sister hotel in TVM alerting them that we would stop for lunch en route to the airport on our return journey. Aravind who was there at the lobby desk practically throughout our stay was our "go to" man for practically everything and did an outstanding job too. In all, we were thrilled with the whole experience.…
Amazing stay. Great staff supportive and team. Food was good especially Malabari Parrotta. Great view. Very close to North cliff about 20 mins walk. enjoy the cafes at North cliff and stay at Taj..Pool was operational. Breafast was Ok. Fish curry was great.