The worth experience by food dining . I came with my wife this restaurant. all food taken long time to serve and also the serving people are not able to like to serve the dishes. But great ambiance from the top floor restaurant.food was just ok they serve soup like cold soup .all food it's extra spicy more people surrounding with us but nobody asking about the food experiance.plz font suggest this restaurant..
We had recently booked a 3 days and 3 nights stay at The residency towers Trivandrum. This was the second time we had booked at the residency towers, the first time was 5yrs back. The hotel is very cleanly maintained and the food is very good. Above all the staff is very helpful. During our stay, we had an unfortunate accident where my elderly mother fell from the bed and hit her head on the side table. The cut was deep and it was bleeding profusely. We called the reception for help and the manager (Mr. Vishnu) came promptly to our room with a first aid kit. He with the help of one of his colleagues suggested a good hospital nearby and we took our mother there. The manager was with us the entire time at the hospital and paid all the bills (which we reimbursed later that day ) and got all the prescribed medicines. He was with us until we got back to our room. It was impressive to see how quickly they acted, thought of a hospital with a CT scan facility (since it was a head injury) and took full control of the situation when we were all worried and caring for my mother. Even though it was our last night there, the manager was so kind and caring enough to give us an extra rollaway bed so that my mother could get some extra space and sleep peacefully without having to worry about slipping out of the bed again. These kind of services especially at a hard time truly says a lot about how much they care for their customers. We, the whole family, are truly thankful to the staff of The Residency towers, especially Mr. Vishnu. Highly recommend this place for anyone looking for a stay in Trivandrum. …
The helpful and friendly attitude of the staff attracted us more to this hotel. Back in 2015 we had stayed here for almost a month. It was a coincidence to be welcomed by the new front office manager Mr. Vishnu who so wonderfully served us previously at The South Park. At the restaurant, the atmosphere and the food are excellent. But I appreciate the efforts of the smiling staff more than everything.
Stayed with my colleagues for a night... Not very pleasant front desk... Didnt feel the warmth of hospitality... Room was reasonably ok... Amenities inside room are very limited... Service boys were good and so do the food... Check out was also not very pleasent for us... Need improvement in hospitality and should bring more professionalism in approach.
front desk manager very rude in responding to returning guest . manager is very rude indirectly we don't bother you're are returning guest as a guest we know the time of check in and check out .you should not asking the what time you're leaving tomorrow and as usual i pay my bills when i check out this is only hotel asking to pay full .weird polices. This hotel staff attitude ,i value as 0 will find another hotel tomorrow.
BIG NO if you are traveling with driver .. They don't have basic common bathroom for drivers they don't have parking for drivers they don't treat drivers properly rooms and food is ok. They don't maintain inventory to call reception..we have to remember their numbers and have to call multiple people to sort the stuff . we had bad experience at the time of checkout..my driver waiting outside and security ask him to move other side so three times he moved vehicle to different places . Suddenly onw guy starter shouting on driver because other vehicle is coming .this is unprofessional way of dealing and he should consider we also stayed same hotel and give equal importance.. this is not professional hotel.
This hotel is near to the secretariat. Check in was smooth . Early check in was allowed at a nominal price . . The rooms was spacious and clean . Well kept. Good complimentary breakfast . Autos available outside the hotel for travelling in the city
Prime location having good hospitality the service was very good. Staffs were very cooperative and helpful. Room was spacious and kept neat and clean. There were many facilities and amenities. Food was tasty. Transportation facilities were there.
I was traveling to Trivandrum from Canada and my flight arrival was at 12:30am. Before flying, I called Residency Tower and spoke to Lekha, Reservation Manager, who provided me a very good deal. My first experience over the phone itself was very positive. She provided me with all the relevant information over the phone. When I reached the hotel at 2:30am in the morning, Anoop, Customer Service Representative welcomed me with a smile and guided me. And I was surprised to see that they have upgraded my reservation and I was given a suite room with no additional cost. when I reached I didn't have cash and my international card wasn't working. They were very cooperative and accommodated me and I paid them the next day when my friend brought me cash. The food was excellent. I do not recollect the name of every single person. Though, my heartfelt thanks to Lekha, Anoop and Dhanya. You guys really made my stay remarkable. I strongly recommend this place. Thank you again!!!!!!!!!…
I was there with few of my friends. Overall a great experience. Food & ambiance was good. My friend was staying there and was happy with their services. Room was big enough with basic amenities. Good work.
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