Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Opposite Fire Brigade Housing Board Junction, Thiruvananthapuram (Trivandrum) 695001 India
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Room & Suite (65)

Dining (40)
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Avg. ₹5,516 /night, 2/7 - 2/8
₹5,516
per night
₹4,509
per night
₹3,502
per night
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About
#14 of 146 hotels in Thiruvananthapuram (Trivandrum)
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Keys Hotel is located centrally in Trivandrum which makes it accessible from all parts of the city. Keys Thiruvananthapuram provides all amenities as per international standards. Hotel is largely automated and provides cheerful and stylish stay to all its guests. Breakfast and high speed WiFi are complimentary for all.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Hindi
Location
Opposite Fire Brigade Housing Board Junction, Thiruvananthapuram (Trivandrum) 695001 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Trivandrum Intl Airport
3.9 km•
See all flights
33 Restaurants
within 0.5 kilometers
Reviews
4.0
1,073 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Keys Select by Lemon Tree Hotels in Thiruvananthapuram garners praise for its immaculate cleanliness and well-maintained facilities. Guests commend the hotel for its welcoming atmosphere, spacious rooms, and modern conveniences that ensure a comfortable stay. The staff's courteousness and seamless teamwork are frequently highlighted, although there have been occasional reports of minor delays in service.
Situated in a prime location, the hotel offers easy access to nearby attractions, making it a hit among travelers keen to explore the area. Moreover, the variety of food options and efficient check-in/out process add to the overall positive experience at this hotel.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Remarkable
Cleanliness
Immaculate
Service
Efficient
Amenities
Top-notch
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Detailed Reviews
Check-in was a bit not upto the mark. The two ladies at the reception had a problem in understanding English/ Hindi and had to take the help of another person to convey us that the rooms are not ready and will take time as we had reached early, around 12:30 pm. Ambience was good all around, location is great. however, again the person taking order for dinner, which was included in our package could not communicate properly and we were left waiting as not to spoil food we ordered less quantities and had to wait for too long for the refill to come along. Food was good. Again it took around 10 minutes to provide the sweet dish (gulab jamun and ice cream) after finishing our dinner. We checked out very early the next morning (4 am) and the check out was very smooth and the packed breakfast of sandwiches were excellent. Request the management to look into the issue related to communication.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Order clearly if there is no Buffet and be patient.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 2 Jan 2024
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com. I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~9,700 rooms. 100 hotels. 64 destinations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed with my family in Keys Select hotel at Trivandrum just 2 weeks before. We took suite room and its very spacious and clean. Staffs at front office, house keeping and room service are very friendly, courteous and responsive. The hotel is located in the heart of the city and so all the places (temples, restaurants, shopping centers) are very near and easy to reach. Dont miss the morning breakfast buffet, it includes all south indian varieties and continental food, and the food is very delicious. Based on my overall experience, the stay was worth for the cost and I would recommend this hotel for the stay.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 4 Dec 2023
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com. I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~9,400 rooms. 96 hotels. 61 destinations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Had a pleasant stay in tvm. Even though rooms and other areas need modification, hygiene part is well taken care of with limited and available resources. Will definitely visit again. Staff are good in offering helping hands to guests.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 21 Dec 2022
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. At Keys Hotels your happy stays await you. We look forward to welcoming you soon. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com. I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~8,400 rooms. 87 hotels. 52 destinations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here in Jan 2023.
The reason for choosing this hotel was pricing and location.
The hotel is well located in the middle of town. The hotel is also easily accessible in a quiet side street, and has easy to see signage.
The lobby area and restaurant on the ground floor appear to be recently renovated. They are of decent quality. Staff at the check-in desk is fine.
The issue with the hotel starts as soon as one steps into the hotel elevators. There is no operating fan and by evening the elevator is reeking of sweat and body odor. This is a simple fix, but no one seems to care.
Secondly, the hotel room corridors are covered in very old carpet, and I would be afraid to walk on them barefoot accidentally…they appear very worn out and also dirty.
The room is of a decent size for this category of hotel, but it requires immediate attention. The last refresh was probably done 15 years ago and every little problem really shows. Our room also smelled moldy, and the towel/bed linens were not spotless clean, as should be expected in any hotel. The bathroom is also very old school and even missing basics like a shower curtain, so the entire bathroom is drenched after 1 person takes a shower. I think such bathrooms existed in hotels only in the 80s and early 90s. Overall quality of bed and generally of the fittings is not up to the mark for this price of hotel.only positive in the room is the availability of several power plugs.
The restaurant looks nice but I think there is a big issue with planning, and also with staff training or motivation. There was never enough food in the buffet (dinner or breakfast), and most times even spoons and plates were not available. Coffee was not available on the day I ate breakfast there.
Lastly, I tried to book a car for a day trip, and the hotel was not able to confirm, even 12 hours later..it felt like they were almost afraid to ask the car to show up. They charged me for the car, and ultimately did refund me, but it was poor service through out. I finally managed to rent a car using an external agency.
Overall, a huge disappointment and easily the worst hotel on my recent trip.
I will not return and will inform everyone I know to skip this hotel.
The reason for choosing this hotel was pricing and location.
The hotel is well located in the middle of town. The hotel is also easily accessible in a quiet side street, and has easy to see signage.
The lobby area and restaurant on the ground floor appear to be recently renovated. They are of decent quality. Staff at the check-in desk is fine.
The issue with the hotel starts as soon as one steps into the hotel elevators. There is no operating fan and by evening the elevator is reeking of sweat and body odor. This is a simple fix, but no one seems to care.
Secondly, the hotel room corridors are covered in very old carpet, and I would be afraid to walk on them barefoot accidentally…they appear very worn out and also dirty.
The room is of a decent size for this category of hotel, but it requires immediate attention. The last refresh was probably done 15 years ago and every little problem really shows. Our room also smelled moldy, and the towel/bed linens were not spotless clean, as should be expected in any hotel. The bathroom is also very old school and even missing basics like a shower curtain, so the entire bathroom is drenched after 1 person takes a shower. I think such bathrooms existed in hotels only in the 80s and early 90s. Overall quality of bed and generally of the fittings is not up to the mark for this price of hotel.only positive in the room is the availability of several power plugs.
The restaurant looks nice but I think there is a big issue with planning, and also with staff training or motivation. There was never enough food in the buffet (dinner or breakfast), and most times even spoons and plates were not available. Coffee was not available on the day I ate breakfast there.
Lastly, I tried to book a car for a day trip, and the hotel was not able to confirm, even 12 hours later..it felt like they were almost afraid to ask the car to show up. They charged me for the car, and ultimately did refund me, but it was poor service through out. I finally managed to rent a car using an external agency.
Overall, a huge disappointment and easily the worst hotel on my recent trip.
I will not return and will inform everyone I know to skip this hotel.
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stay was comfortable with service. Front disk was available 24 hrs they are very helpful by arranging transportation. The things I spoted their was no bell boy the ladies at reception were taking all luggage in room that seems pathetic.
Break fast buffet spread was OK. Interior of the room was old but the staffs in the hotel made our stay nice and comfortable.
Break fast buffet spread was OK. Interior of the room was old but the staffs in the hotel made our stay nice and comfortable.
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kerala Marcom, Owner at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 27 Sept 2023
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am happy to hear that you had a comfortable stay with us. We have taken on board your comments and suggestions for our product/service improvement plan, which we continuously work on. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~8,700 rooms. 93 hotels. 58 destinations...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in this hotel - Keys Select by Lemon Tree Hotels, Trivandrum - for its association with lemon trees however, my experience with this hotel is very very disappointing. I stayed with my mother who is 82 years old and heart patient. She cannot take bath standing under shower and the hotel staff did not provide us a plastic chair / stool even though i had specifically asked for senior citizen friendly room during booking. For some inexplicable reason the staff did not provide a scissor requested to cut tags on checked in flight bags. It took 2 hours of follow-up and multiple requests to get a hacksaw blade and cut those tags. I am not going to stay in this hotel ever again.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 6 Oct 2022
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Keys Select by Lemon Tree Hotels, Thiruvananthapuram. May I apologize for not meeting some of your expectations during your stay. I deeply apologise for the inconvenience caused to you during your stay. I have personally re-briefed all our department heads and team members in order to ensure that such a situation is never repeated in the future. I request you to treat this matter in isolation and allow us to make amends. Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, please email me at gmtvm.keys@lemontreehotels.com. and I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~8,300 rooms. 85 hotels. 52 destinations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unprofessional and egotistic front desk lady who serves in the afternoon. Doesn’t have the basic etiquette’s.
Food is good. Housekeeping is prompt. Rates are high if you are planning to halt before a midnight flight, hotel should provide half day room facility without breakfast.
Food is good. Housekeeping is prompt. Rates are high if you are planning to halt before a midnight flight, hotel should provide half day room facility without breakfast.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 14 May 2023
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. We apologize for the service you experienced at the front desk and have re-briefed our team to engage with all customers in a friendly and caring manner – which is what Keys Hotels and Lemon Tree is known for. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~8,400 rooms, 88 hotels, 54 destinations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in this resort with my family.. That was a very good experience . staffs were very friendly and accomodating.. Room was very clean and beautiful, spacious too. I highly recommend this hotel for a very pleasant stay. We enjoyed there very delicious hygienic fresh food also.. Everyone must try their hospitality and service..
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keys Select by Lemon Tree Hotels, Thiruvananthapuram, manager at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 5 Dec 2024
Dear Guest, Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com and I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels 10,000+ rooms. 110+ hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay
We had a excellent stay at keys trivandrum. From the security onwards we are awestruck with the attitude and service of the staff. Great rooms with modern amenities and ambience. Front office staffs are quick and highly responsive to all our needs Food at keys cafe is delicious and super tasty. Breakfast and Dinner served are superb with good choice of menu. A must try spot in trivandrum for a comfortable stay.
We had a excellent stay at keys trivandrum. From the security onwards we are awestruck with the attitude and service of the staff. Great rooms with modern amenities and ambience. Front office staffs are quick and highly responsive to all our needs Food at keys cafe is delicious and super tasty. Breakfast and Dinner served are superb with good choice of menu. A must try spot in trivandrum for a comfortable stay.
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Date of stay: July 2024Trip type: Travelled as a couple
Location
Room Tip:Â No
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keys Select by Lemon Tree Hotels, Thiruvananthapuram, manager at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 6 Oct 2024
Dear Guest, Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com and I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels 10,000+ rooms. 110+ hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an exceptional stay at this wonderful hotel filled with some amazing staffs! Check-in went like a flash and was professional with each and every details being explained. Rooms were top-notch and every staffs we met on the floor greeted us with a smile. Would definitely recommend this hotel to all my friends and family!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lemon Tree Hotels, Marketing at Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Responded 28 Oct 2022
Dear Guest Thank you for the feedback regarding your visit to Keys Select by Lemon Tree Hotels, Thiruvananthapuram. I am delighted to hear that you had a memorable stay with us. At Keys Hotels your happy stays await you. We look forward to welcoming you soon. When you decide to visit us next, please mail me at gmtvm.keys@lemontreehotels.com. I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Keys Select by Lemon Tree Hotels, Thiruvananthapuram Lemon Tree Hotels ~8,400 rooms. 87 hotels. 52 destinations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, check-in at 4 AM is not an issue but you will have to inform the hotel in advance. Secondly, the hotel will charge you for that day since the normal check-in time is 12 noon.
Hi
Thank you for your query. We do have a left luggage room at hotel to help guests to store their baggage. Please feel free to write to us for any further assistance
Best Regards
Keys, Trivandrum
We have 24 hrs room service and a multicuisine restaurant but not a bar
I had booked on makemytrip. It gives great rates. In my opinion the beds can only accommodate 2 adults and an infant maybe. Rooms are also smaller than average though with all amenities. I think they have a suite room also in case you want your room to be spacious.
"The centrally placed location helps easy access to points of importance and interest by variety modes of transport."Read full review
"Must stay. Am a frequency traveler, seriously felt economy 5 star hotel. With good facilities and good stay, cleanness and good staff. Must stay"Read full review
…
PRICE RANGE
₹3,152 - ₹4,641 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Keys Select Hotel, Thiruvananthapuram
LOCATION
IndiaKeralaThiruvananthapuram DistrictThiruvananthapuram (Trivandrum)
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Keys Select by Lemon Tree Hotels, Thiruvananthapuram
Which popular attractions are close to Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Nearby attractions include Sree Padmanabhaswamy Temple (0.4 km), S.M.S.M Institute (0.2 km), and Silkyway (0.4 km).
What are some of the property amenities at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Yes, free parking is available to guests.
What are some restaurants close to Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Conveniently located restaurants include Cafe Jade, Thakkaaram, and Restaurant at Trivandrum Hotel.
Are there opportunities to exercise at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Yes, guests have access to a fitness centre during their stay.
Does Keys Select by Lemon Tree Hotels, Thiruvananthapuram have airport transportation?
Yes, Keys Select by Lemon Tree Hotels, Thiruvananthapuram offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Yes, dry cleaning and laundry service are offered to guests.
Does Keys Select by Lemon Tree Hotels, Thiruvananthapuram offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Keys Select by Lemon Tree Hotels, Thiruvananthapuram?
Many travellers enjoy visiting The Kanakakunnu Palace (2.9 km).