Quite close to the town and yet in the middle of a thick plantation. View from the balcony is excellent. Rooms are of adequate size, clean and comfortable. Staff is polite and quite helpful. I particularly liked the proactive attitude of Mr Apin in the restaurant. When hot soup burned my finger he got me a bowl of ice cubes on his own to keep my finger and a few minutes later "Burnol" ointment. He has also been quite proactive in meeting our requirements in the restaurant. Breakfast and dinner buffets are very good with a wide choice of dishes. Dinner buffet is reasonably priced for the choices offered. Overall we enjoyed our time in the hotel.
Beautiful property away from the hustle and bustle of the tourist spots. The rooms are good with individual decks. Washroom are is large but not best utilized. Restaurant food is fine. Staff can be trained to smile more often. Especially check-in process can be improvised. The property has lot of open spaces that's the best part about this Resort.
We visited Thekkady during November 2022. We had a relaxing and enjoyable stay at Mountain Courtyard. The service levels of the staff were appreciable. The quality, taste and variety of food for the buffet breakfast and dinner was good. Despite constant flow of guests and running a full house, the cleanliness of linen and the room was maintained. The entertainment / games room and gym were not in a good condition. It would help to bring up the standard of these. However, it was an enjoyable and relaxing stay. Would recommend to others and consider for visit again.
The over all surroundings are very good and rooms are complety run down. The amenities in room are very basic and limited. Breakfast is below average in taste. The curtains are dirty, chair foams are sagging. Patch work is evident in rooms. Even room servuce is worst.
Stay at Poetree was a good experience! When you come here do visit the deck of the resort it has a 360 degree mountain view which is amazing! Ambience is great! Staff here especially Fatima at the restaurant was a great help and gave us great service! Thankyou Poetree we had a great time!
Nice place to stay. Buffet breakfast is great, but otherwise food is average. For lunch and dinner explore the restaurants of Kumily. The staff are friendly - especially the housekeeping staff. The swimming pool is rather small.
The stay was amazing. We were only here for a day but enjoyed it so much. They also have ayurvedic massage services in house which we couldn't explore due to lack of time. The rooms were awesome, they are not those lavish types but they are decent which are elevated by the view outside the balcony. The service was nice and quick. We ordered for food at the room and other requests which were serviced nicely. The location is beautiful and serene, the view outside the rooms and hotel is heavenly. Definitely would recommend staying here.
Superb 3 night stay. Beautiful grounds, take time to enjoy the peace and nature. Rooms very comfortable with incredible view from balcony. Brilliant breakfast buffet. Lots of activities to do in the thekkady area. Brilliant service from the whole team, special mention to Abin for his care .
This hotel has been the worst place on a trip to Kerala through Thomas Cook. They did not even consider my mother's condition as she has knee issues and gave us a room on the third floor with stairs to climb and no elevator nearby. The room was pathetically unclean and the washroom has water clogging. On request to check the water clogging, the reception said that the housekeeping guys come at 7 am so need to wait till that. My mother was taking bath and the water was not passing and they said this to me! They provided a used extra mattress and did not care to apologise when complained. The next morning when we checked out, the person at reception said he was not aware of all this and just simply said sorry! Thomas Cook should at least review the properties they are putting us in when designing the packages. The room number was 302. This is for others' convenience.…
Awesome resort but outskirts of thekkedy city. From city it is approximately 15 min in the dense hills. Google map works better. Go for buffet dinner as it is good and tasty. They will greet you with spice tea which is too good. The hospitality by the resort staff is too good.