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The Windsor Castle and lake village heritage resort

191 reviews
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Traveller (127)
Room & Suite (37)
Dining (6)
Overview
  • Excellent28%
  • Very good33%
  • Average19%
  • Poor9%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (191)Write a Review
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53
58
38
17
20
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All reviewsfloating restaurantconvention centerstandard roomopen roofluxurious hotelcity trafficlaundry servicereception staffhouse keepingfriendly hotelnice bathroomlarge propertykarimeen pollichathumc roadlake villagefront office manageran excellent place to stay
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1 - 5 of 186 reviews
Reviewed 3 days ago

easy access to the property from the heart of the city and food good spread but not any signature dish ,service ok,staff very courtsey,and front office ok,fish pollichathu we feel it is not good,some bad smelly.More

Thank sajankottayam
Response from CHRISTO P, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 2 days ago

Dear Guest, Greetings from The Windsor Castle & Lake Village Heritage Resort !!!! We thank you for staying with us and sharing your experience in TripAdvisor. It was indeed a pleasure to serve you and would certainly take all your comments in a positive manner...More

Reviewed 2 weeks ago via mobile

From start to finish, I was never left disappointed, the complimentary morbii g buffet if perfect. Fresh pressed juices, local cousine as well as familiar foods like pasta and bacon. Room servic3 and laundry service is quick and professional. Linens changed daily and I have...More

Thank Nick T
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 2 days ago

Dear Mr.Nick, We are delighted that your stay with us was comfortable and satisfying. We are constantly upgrading our service standards to deliver the ultimate experience to our valued guests. We eagerly look forward to your next visit. Thank you for choosing The Windsor Castle...More

Reviewed 2 weeks ago via mobile

Had two nights staying in a bungalow with lake views. Unfortunately the stairs to the bedroom were very steep and slippy, having to go downstairs for the bathroom was a slight problem in the middle of the night! No information in the room for tv...More

Thank Cynmou
Response from Shamon m, Director of Sales at The Windsor Castle and lake village heritage resortResponded 2 weeks ago

Dear Sir, greetings !!!! sorry for the inconvenience caused and thanks for the valuable feedback defiantly we will clear the issues. we are inviting you and your family once again to stay with windsor family

Reviewed 4 weeks ago via mobile

Excellent location and place to stay. The staff was very courteous, the rooms were allotted as per my request and the check in process was hassle free. Was running late for the Dinner Buffet, on request the hotel staff placed the dinner in my room....More

Thank bijub15
Response from Shamon m, Director of Sales at The Windsor Castle and lake village heritage resortResponded 4 weeks ago

Dear Sir, Many more thanks for the valuable feedback once again we are inviting you and your family to join with us

Reviewed 4 weeks ago via mobile

It took them a while to allot rooms since the rooms that we booked through our travel agent were already occupied.But they made up for it by upgrading us to their suite rooms.The view from the room was spectacular.They also have fishing and boating facilities...More

Thank Akshara S
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About
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 39 - US$ 70 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Kottayam
#2 Best Value Hotel in Kottayam
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 39 - US$ 70 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Kottayam
#2 Best Value Hotel in Kottayam
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (127)
Room & Suite (37)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Julita C
14 December 2014|
AnswerShow all 5 answers
Response from Donald D | Reviewed this property |
As the name suggests the deluxe is a superior class room, It all depends on your budget to get this extra space or luxury and the duration of your stay. If you are booking for a longer duration , you can ask for an upgrade... More
4
Votes
Room Tips
"upper rooms for good night view"
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"Only difference between Standard room and Deluxe rooms is that Deluxe room has lake view. Rest same as..."
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"Lake side village rooms."
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"go for the rooms facing the cottages"
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