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easy access to the property from the heart of the city and food good spread but not any signature dish ,service ok,staff very courtsey,and front office ok,fish pollichathu we feel it is not good,some bad smelly.More
Response from CHRISTO P, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 2 days ago
Greetings from The Windsor Castle & Lake Village Heritage Resort !!!!
We thank you for staying with us and sharing your experience in TripAdvisor. It was indeed a pleasure to serve you and would certainly take all your comments in a positive manner...More
From start to finish, I was never left disappointed, the complimentary morbii g buffet if perfect. Fresh pressed juices, local cousine as well as familiar foods like pasta and bacon. Room servic3 and laundry service is quick and professional. Linens changed daily and I have...More
Thank Nick T
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 2 days ago
We are delighted that your stay with us was comfortable and satisfying. We are constantly upgrading our service standards to deliver the ultimate experience to our valued guests.
We eagerly look forward to your next visit.
Thank you for choosing The Windsor Castle...More
Had two nights staying in a bungalow with lake views. Unfortunately the stairs to the bedroom were very steep and slippy, having to go downstairs for the bathroom was a slight problem in the middle of the night! No information in the room for tv...More
Response from Shamon m, Director of Sales at The Windsor Castle and lake village heritage resortResponded 2 weeks ago
sorry for the inconvenience caused and thanks for the valuable feedback defiantly we will clear the issues. we are inviting you and your family once again to stay with windsor family
Excellent location and place to stay. The staff was very courteous, the rooms were allotted as per my request and the check in process was hassle free. Was running late for the Dinner Buffet, on request the hotel staff placed the dinner in my room....More
Response from Shamon m, Director of Sales at The Windsor Castle and lake village heritage resortResponded 4 weeks ago
Dear Sir, Many more thanks for the valuable feedback once again we are inviting you and your family to join with us
It took them a while to allot rooms since the rooms that we booked through our travel agent were already occupied.But they made up for it by upgrading us to their suite rooms.The view from the room was spectacular.They also have fishing and boating facilities...More
As the name suggests the deluxe is a superior class room, It all depends on your budget to get this extra space or luxury and the duration of your stay. If you are booking for a longer duration , you can ask for an upgrade... More
As the name suggests the deluxe is a superior class room, It all depends on your budget to get this extra space or luxury and the duration of your stay. If you are booking for a longer duration , you can ask for an upgrade to the deluxe at the same tariff- mostly off-season.