While the property does have an unmistakable charm by night, the harsh light of day exposed a poorly-run hotel which simply is not worth the money. We booked a premium A/C room for part of our honeymoon stay in Kerala. The room was without refrigerator, TV, or even a phone. The staff were chronically forgetful and seemingly unable to follow through on the most basic requests. When we made our disappointment known to the staff, we were offered a less-than-genuine apology with no explanation and no improvement in performance. The hotel offers no airport pickup/dropoff, nor any complementary breakfast. The location, while central, felt seedy and was made unpleasant due to construction work occurring accross the street. As somebody who has some experience in the "backpacker…
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