Was a bit reluctant after reading reviews,but still took the risk,to my surprise the rooms are the biggest for this class,the bathrooms too If u want to stay in the city limits,this is a great place,big clean rooms Good places to dine around,metro station is at walking distance (less than 1km approx),overall this place will be a happening place after renovation,could see daily renovation during my 7 day stay
Warm welcome by the doorman and GRE offered us a welcome drink and a cold towel , the receptionist would have expected our arrival and kept the room key ready, hardly 1 min they finished their check-in process and the GRE escorted to our room in 12 floor, the rooms were spacious and facing the city view , nice ambiance , clean washrooms, bed was so comfortable. Stayed for 3 days , the staffs were so courteous , the breakfast buffet spread was amazing, food was very tasty and service was excellent. We had a residential meeting in their conference hall , the service extended by their team was great. Overall our entire group enjoyed the stay , we'll again come to this hotel and also recommend to our colleagues.
Made the booking through oyo and we reached the hotel and they had refused to give a room because apparently they have some issues with oyo. Stranded late night we were constrained to find another place. Useless staff and horrible management. Wonder where these idiots find their place in hospitality arena. Stayed here once before.... The experience was pretty much the same. Terrible breakfast. Crappy rooms. Nothing else was available to our destination so booked this place. Totally recommend a no to anybody who wishes to have a late check in. Irresponsible management. We are taking this up legally before the consumer forum.
Emrald hotel , located in near vytilla, good and best facilities in the room, good customer care service from reception to room cleaners, 1800 per day is expensive compared to nearby hotels, but facilities great
Rooms are good but they dont have firstaid. When i asked need firstaid but they given me little cotton and said that is what they have. I booked my train ticket and asked where is Ernakulam Town station front staff told me to go South railway station once i reached station they told me Ernalkulam town station is in north so again i moved So this feedback is for improvement. Pls take care basic things
The Emerald hotel is easily accessible from Vytilla junction and is situated in a residential area. The property is really good, with large rooms and good decor. The staff are very courteous and helpful. Lack of a proper restaurant and housekeeping department are the negative factors but compared to the rates they charge and proximity to the main junction Vytilla, the hotel is quiet ok for stay with family or with friends.
Hotel Emerald is at the middle of Cochin near Major Road, Vyttila. It is around 150 meters from the main road. The hotel does not have a restaurant. We have to walk around 1 Km to the near junction to have dinner. You will get only tea and coffee at the hotel, not even any snacks. The staffs are good. The rooms are big. We stayed at 404 & 407 rooms. The upper-level rooms do not have any fan in the rooms. The king bed is enough for 3 people. I get a clean room. The balcony is big enough. The bathroom is spacious but needs maintenance. In CP breakfast you will get dosa/sambar/chatni, puri/sabji, and bread/butter/jam. No egg.
On Google it is a 3Star hotel. However, there are some points that everyone should check before going 1. It is 100 meters inside a residential Area, which is not good for a 3 Star hotel if we talk about reaching the place 2. Outer appearance is very good, but it does not have a feel of 3 star when you are inside the Hotel. 3. Staff is to the Top, I would give a 5 star to them. 4. Maintenance is very bad, as the Sofa Cushions were not well placed, there was no remote for the TV, which I had to request from the reception, There was a fruit piece in the room when I checked near Sofa, Sofa set cushions were not clean enough, there was no Filter at the Wash basin inside the bathroom, which was very bad, 5. There is a window behind the Mirror inside the 604 room, which I am not sure for what it is. It is not at all safe in that kind 6. There was a part of the face or a palm mark on the Main balcony mirror. 7. There is no Menu or anything as such, also, it does not have a sheet for the reference number. I just made a guess and dialed 9 for reception. These things may be can be ignored and stayed here as it is less priced. The given information is just for a heads up, if you are booking via OYO rooms or any such booking agencies. May be the Hotel given rooms are better maintained than these…
Very spacious Rooms well furnished and maintained as well , House keeping is also good but needs some Improvement,Front Office were very co-operative specially the lady was very helpful and we were on official visit and by chance we just inquired her and she was able to lead us to exact location by giving perfect direction, All the best to her. Restaurant was closed but the breakfast they served was good but very little to choose from may be they need to improve on this aspect over all our stay was good and we enjoyed staying , we had booked the room through OYO rooms we will come back again to cherish your hospitality
I was very surprised to see the rooms at the price i had booked. I had booked around 6 rooms for my friends who were part of a wedding party. All rooms were big with a living area and bedroom. For the price i paid, i felt it was a steal of a deal!! The staff were super nice and catered to all our needs. The place does not have a restaurant and that is my only complaint, however there were other restaurants nearby which delivered all the way up to the room. The rooms were clean and maintained well. The property has an old-world charm to it and this definitely excited my friends a little more, many of whom were visiting kerala for the first time.