We stayed in the month of February and had a wonderful experience. Mesmerizing view of the sea while sitting in thier deck. Staffs are very much courteous and well trained. Food is delicious and sevice is top class. We will come back again. !!! Thank you team.
The hotel has an awesome view and beautiful ambience and they have a good collection of unseen antiques. Food was very delicious and staffs were very friendly. Loved the stay and would recommend to my friends too.
Really enjoyed our stay here. The hotel is in the middle of old Cochin and perfectly placed for exploring the shops and restaurants on foot. The hotel has a waterfront terrace where you can have a leisurely breakfast or evening meal. The food is excellent - there is a limited menu but it’s all good. Be prepared for a wait for your food as it’s all freshly cooked. The interior of the hotel is a colonial style and we loved our room. The staff are all friendly and helpful.
The location was in the heart of Mattancherry on the narrow main street, within a nice walk of Jew Town and the Dutch Palace, plus a short drive to the heart of Fort Kochi. The Hotel is also a small museum with a few very interesting items, which certainly adds to the Hotels ambiance. The staff were were friendly, courteous and helpful to make your stay as pleasant as possible. Unfortunately they were doing maintenance work to the decking overlooking the river channel, which meant you could not use the decking or the small swimming pool which was very dirty and didn't look like it was well looked after at all. Consequently because of the decking maintenance work also disrupting the restaurant area, we decided not to eat at the hotel, except for one breakfast which was only average. The internet connection was also very poor and was consistently dropping out.…
We loved it. The hotel ferry picked us up and took us across to this quirky hotel. The area round the hotel is a bit unkempt , but we loved it. Comfortable beds. We all had a great night sleep. We had a lovely meal on the decking by the river. Service was lovely and helpful. Great for a couple of nights.
We loved staying here, it's India, it's quirky and it was a pleasant stop over for two nights to arrive after our long flight. Breakfast was good and good choice between Indian and Western. The pool didn't look that inviting but I did see a couple enjoy a sundowner of an evening.
This property is not horrible, but it is not what they promote. The recepción area is very nice, but the rooms (and i visited four before finally staying in one of them) are not remarkable at all. The swimming pool is more like a buthtub. The were under renovations (unannounced, of course) so breakfast had to be served in the room. Location is quite terrible, impossible to walk around. I flew away to another property after the first Night.
Recent reviews for this hotel have not been great so we were a bit apprehensive before arriving. In fact, it is a lovely place, with characterful rooms, and a great position overlooking the water. Breakfast was first rate, tasty and cooked to order. Access is a little challenging because the outside road is narrow and often full. Arriving slightly later, and leaving fairly early, makes it less of a problem. They were doing some much needed refurbishment to the outdoor areas and swimming pool which will make this space much nicer when it's finished. Two bits of negative feedback which should be easy to rectify. - Check-in was a shambles. It's not difficult to welcome guests with a smile, and perhaps a drink. We got the impression that they were very surprised to see us, and didn't quite know what to do - we were in Museum room 5, alongside the museum itself. We had lights shining in to the room on 2 nights until I asked for them to be turned off. They should be automatically turned off at a set time, say 10.30pm. Worse, staff were shouting loudly outside the room after 11pm on one night. I had to ask them to keep the noise down on 3 separate occasions. Dinner guests were also loud on another night at around midnight. So sleep was not so easy. A sign asking for silence after say 10.30pm and some basic training for staff would go a long way to fixing this. Overall though it was not expensive and a decent place to stay.…
Everyone on here is right - the approach is diabolical. We had a driver but the road is completely blocked most days, with huge lorries unloading. You have to abandon the car and drag your suitcase along a very busy, ramshackle road, not ideal in the heat. Once inside, there is a wow factor with the public areas - a throw back to colonial India with some lovely museum pieces which make it very interesting. We had booked some 8 months in advance and paid for our room in full at check-in. We were given a Museum room off the main lobby, which we were very happy with. However, after going out for the afternoon, returning early evening to have the Security Guard tell us we had to change rooms. No management or reception staff were on site. We asked to see the manager and found out much later that they had in fact sold our room an hour AFTER we had checked in! Unbelievable. After a lot of complaining we were put into another room at the top of the hotel, which meant dragging heavy suitcases up and down the stairs. Not impressed. They offered us a free breakfast or dinner to compensate, but the food at this hotel is not up to scratch and we were due to be out all day sightseeing, so declined. We asked for a reduction in our room charge, which the Management refused to do for us. This is not acceptable treatment of guests, and totally disrespectful, especially considering how far in advance we had booked to secure the room. Wifi is dreadful and keeps dropping. You have to go and get new codes every day from reception which don't work half the time. The swimming pool is a disgrace and looks more like a green pond, it's filthy, I would not recommend anyone to go near it. The actual location is just a bit too far out of Fort Cochin, although you are near the streets of Jew Town, if you fancy a walk. We had high hopes for this hotel, but were so disappointed and let down by them. We would not recommend and suggest anyone else looks at the options in Fort Cochin, there are many and they looked 100% better.…
OK the place is very nice but service and customer care is zero. I arrived at hotel 11 p.m. and the street very narrow was blocked. no one came out to help. had to walk. i asked to be high floor. on the opposite i was assigned a museum room ground floor. the room is very nice but full of noise. families chatting and knocking all night long. no one from hotel interested. this is boutique hotel? no. breakfast VEEEERY basic. finally i was moved to 2nd floor but downgraded from museum room: new room was half size e they said is the same. zero customer care. it's a pity because the place has an atmosphere but needs better management