Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Grand Mercure Bangalore is located in the upmarket Koramangala area and only 5km from multinational companies and IT parks at the business district. This 126 all suite hotel has a global cuisine restaurant, 12th Main and an Indian inspired pool side restaurant, By The Blue. Besides being located close to the city center, the hotel is only 45kms from the airport. Highlights of this all-suite hotel are built-in kitchenettes and private balconies. The hotel offers facilities ranging from a 24 hr in-room dining, WiFi, fitness centre, boutique, swimming pool, spa, travel desk, two meeting spaces, poolside venue for events that make the hotel ideal for business, leisure as well as extended stays. Universally local - at Grand Mercure, world-class standards are entwined with a uniquely local spirit. We set out to harness the mind, heart and soul of our locations, brought to life through a blend of rituals, customs, culture and sensations. We invite you to experience deeper, discover the unexpected and gain a fresh perspective on your world. Several software companies are located in Koramangala and also it is home to many educational as well as medical institutions. The hotel is ideally located and easily accessible from business locations, notably Embassy Golf Links Domlur, Hosur Road, Electronics City, Sarjapur Outer Ring Road, Bannerghatta, Old Airport Road and MG Road at the center of Bangalore.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Residential Neighbourhood
Green
Languages Spoken
English, Hindi
Location
12th Main Road 3rd Block, Koramangala, Bengaluru 560034 India
Grand Mercure Bangalore
2,263 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, Grand Mercure Bangalore garners praise for its proximity to shopping and green spaces while offering a peaceful retreat. The hotel's cleanliness and well-maintained facilities earn high marks, as does the warm and elegant atmosphere that enhances guests' experiences. Travelers commend the attentive service and comprehensive amenities, including the well-equipped kitchens and tranquil spa.
While the value is generally appreciated, some guests mention overpriced extras. Although most find the rooms comfortable and spacious, a few suggest the decor could use an update.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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I've had a long term stat of several months. Throughout my stay, Dinesh has given consistent quality room keeping. Bed, kitchen, and living area always cleaned, with daily water bottles always replenished in the room. Requests accommodated and always reliable.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 15 Jun 2024
Thank you for the lovely review and choosing to stay at Grand Mercure! We love our long term guests and glad to read that you have been well looked after. Dinesh is our super star and he sincerely appreciates your kind gesture. Please do visit us again! Best regards, Anuj Chaudhry General Manager
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The Grand Mercure is located in a quiet and leafy neigborhood, making it a perfect place to come back to relax after a busy day in Bangalore. The entire staff are incredibly welcoming and always looking to help you with your every need. Rukku from the housekeeping team has been very attentive during our stay and making sure that our room is clean and comfortable and that we have everything we need. Perhaps the best part of the hotel is the restaurant, The Verandah. The food is excellent and varied each day. The service is excellent and the restaurant staff (including Guneet, Immanuel and Arpeet) couldn't be more friendly and welcoming. The team often recommend food to make sure we try all the best offerings for the day. We would recommend this hotel to anyone coming to Bangalore!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 7 Nov 2023
Thank you for the wonderful review and choosing to stay at Grand Mercure. The team is delighted reading your comments and they sincerely appreciate your kind gesture. Rukkumani, Guneet, Immanuel and Arpeet are thrilled! Please do visit us again! Best regards, Anuj Chaudhry General Manager
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Pooja does a great job everyday. Everything is so clean and she’s so friendly. The room is tidied, the kitchen is cleaned, the water and towels and toilet paper are restocked immediately. Pooja is specially friendly and we really appreciate her.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 4 Jul 2024
Thank you for the awesome review and choosing to stay at Grand Mercure Bangalore. Pooja is thrilled reading your comments and she sincerely appreciates your kind gesture. Please do visit us again! Best regards, Anuj Chaudhry General Manager
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had faced issues at almost every point during the stay.
At check-in. I am Accor Gold so I am entitled for 1 level upgrade. (I had booked 1bhk suite) I checked multiple websites and they clearly had 2bhk suite available. They didn't upgrade me, I even showed their own app showing more than 2 units available. One staff said it's not available the system is wrong, other staff said we cannot upgrade because that floor is under renovation and another one something lame like this. Also no room amenity given for Gold member.
Room service: horrible. I had to call every 15mins to get an extra towel, dental kit etc. minimum 3 calls for everything. everything took atleast 30-40+mins to come.
Celebration dinner: 2750+ tax. Was like ibis 600rs regular buffet dinner. All stale desserts and no ice cream!
Breakfast: decent breakfast. No complaints there.
Accessing pool: no pool towel, no staff at the pool. No benches. I called and asked the staff to come to pool. When we just got down to the pool a staff came and said pool is closed. So we fought with the duty manager and asked them to refund if they are not giving pool access. After 40mins they finally got the pool towel and said we can use. It was already too late then and sun was down and water was too cold to use. For 40 mins we were standing at the pool and fighting with them.
It's a non smoking hotel, my wife is allergic to smoke and gets dizzy. Guess what, rooms corridor was filled with cigerette smoke smell. Had to call the duty manager again to take care of that. No quality control, nothing.
Even after giving pre auth at check-in. The spa was unable to bill to room, the restaurant was unable to bill to room and we have call reception every time for this stupid issue. Overall nothing really went well.
The restaurant again, charging 700rs for nachos and giving half packet of Doritos with some grated cheese on it. Like seriously, it's 5 star. Even the roadside cafe will give better nachos for 100rs.
Overall I do not recommend this hotel to anyone.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Helpful tip would be to avoid this hotel at all costs. Service has gone down the drain.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 4 weeks ago
Dear Preetishh, Thank you for taking the time to share your detailed feedback regarding your stay experience at Grand Mercure. We sincerely apologize for the numerous concerns you faced during your stay and for the frustration these experiences caused. We deeply regret that we fell short of delivering the level of service and quality you expected, and that you rightfully deserve as an ALL Gold member. Your concerns regarding the room upgrade, membership benefits, and conflicting information provided by our staff are extremely concerning. This is not the seamless experience we aim to provide to our loyal guests, and we will review these lapses with our team to ensure they do not occur again. I am particularly disheartened to know about the repeated delays in room service and the issues at the pool, as well as the lack of quality and value in your dining experiences. These situations reflect a clear need for improvement in both our operational efficiency and attention to detail, and we are committed to addressing them urgently. Furthermore, the presence of cigarette smoke in a non-smoking property and the inability to process room charges smoothly are unacceptable oversights. I have shared your feedback with the relevant teams to ensure immediate corrective actions are taken. Please know that we take your comments very seriously. Your feedback highlights areas where we need to improve, and we are grateful that you have brought these to our attention. We deeply regret that your stay did not meet your expectations, and I hope you might consider giving us another chance in the future to provide you with the exceptional service and experience you deserve. Best regards, Anuj Chaudhry General Manager
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I am pleased to share my experience at this hotel, where I stayed from June to August 2024.
The hospitality provided by the front desk, especially Deepshika, was exceptional. In the restaurant, Suraj stood out for his attentiveness and warmth. He always greeted us warmly, checked if we needed anything, and notably remembered our preference for morning coffee lattes.
The hotel room, a one-bedroom studio with a balcony, was superb. The view was delightful, and the hotel's location in a tranquil area ensured a peaceful night’s sleep, free from traffic noise and honking.
Additional services, including the in-house spa, salon, and swimming pool, enhanced the stay. I particularly enjoyed the professional service at the salon.
Room service was consistently excellent. Shivji, in particular, did an outstanding job of attending to all my needs and ensuring that the room was impeccably clean and tidy upon my return from work.
Overall, my stay was highly satisfactory, thanks to the high standards of service and comfort provided.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 24 Aug 2024
Thank you for sharing your wonderful experience! The team is delighted reading your comments and they sincerely appreciate your kind gesture. Always be sure to bring anything that’s not right to attention so we can fix it for you right away! We look forward to welcoming you back for another delightful stay! Best regards, Anuj Chaudhry General Manager
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Good location, big sized rooms, they upgraded to a nice big suite due to a mix up. In room dining was good. (The mall next door is nearly empty, nothing there except a cookie of fast food outlets and a hyper mart and some small shops, waste of time.) Couple of minor points. On checking in we were told they ran out of double beds when we specifically asked for it a week in advance, then they suggested we pay for the upgrade. Staff shouldn't transfer their problem to customers. Second, the person who brought breakfast said we should settle the bill right there which was weird, as it's usually charged to the room and settled on check out. Btw, on the way to the airport we got stuck in traffic at Hebbal for an hour, traffic just did not move, which is an everyday experience according to locals, so factor in extra hour when leaving hotel.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Factor in extra hour when going to airport as the traffic gets stuck at Hebbal area for a long...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 5 Oct 2024
Thank you for your detailed review! We’re glad that you enjoyed the location and the suite upgrade. We appreciate your feedback about the check-in process and in-room dining; we’ll definitely address those concerns with our team. We hope to improve your experience on your next visit, and thank you for the heads-up about the traffic! Best regards, Anuj Chaudhry General Manager
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We hosted a pool party for my niece’s birthday at Grand Mercure Koramangala. The staff led by Mohnish were attentive to every detail and created a brilliant experience. The pool of course is one of the best and it is filtered continuously making it extremely hygienic. Thank you!
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 19 May 2024
Thank you for celebrating with us! We're glad that Mohnish and our team made it memorable for all of you. Looking forward to more celebrations together. Best regards, Anuj Chaudhry General Manager
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Housekeeping by Venkata was great, very attentive and helpful, made sure I had plenty of english breakfast tea available!
Was also very flexible about room cleaning times as I had to be in and out at various times during the day. Never had a problem getting additional rellacememt items if I needed them either.
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Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 18 Nov 2024
Thank you Steve for the lovely review and choosing to stay at Grand Mercure. We are glad that you had a comfortable stay with us and were well looked after by Venkat. Please do visit us again! Best regards, Anuj Chaudhry General Manager
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I've stayed here several times, and this is my most recent visit. Rooms are Ok, House keeping staff are worst they may walk in to your room , though it is locked from inside, However, the restaurant service was appalling; despite repeated complaints, it seems as like no one cares and nothing will change. The duty managers are most worst, no response for complaints and Obviously not a five-star hotel, compared to previous visits hotel management has decreased their standards and Not worthy for money at all, we can opt other luxurious hotels instead of opting this one.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â You can opt this hotel in 5k per night budget only, if it's more than 5 k you can opt good and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 4 weeks ago
Thank you for sharing your feedback and for choosing to stay with us again. We sincerely apologize for the shortcomings you experienced during your recent visit, particularly regarding the housekeeping and restaurant services. Your comments about our team members and service standards are deeply concerning, and we are truly sorry that we did not meet the high expectations you have rightfully come to expect from us. Please be rest assured that we are addressing these issues with our team to ensure your concerns are thoroughly reviewed and corrective actions are taken. We deeply value your loyalty and regret that this stay did not reflect the quality of service and comfort you deserve. Your feedback helps us improve, and we hope to have the opportunity to regain your trust and provide you with a truly exceptional experience in the future. Best regards, Anuj Chaudhry General Manager
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Good buffet spread. Friendly staff and prompt service. The property is well maintained and the restaurant has a calm beautiful ambiance. Would recommend to anyone looking for a calm indulgent meal in Bangalore. Sujal was helpful with service.
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Bangalore, General Manager at Grand Mercure Bangalore
Responded 16 Dec 2024
Thank you for your kind review! We’re so glad you enjoyed the buffet spread, the ambiance, and the service at The Verandah. Sujal and the team will be thrilled to know their efforts made your experience special. We truly appreciate your recommendation and look forward to welcoming you back for another indulgent meal in the future! Best regards Anuj Chaudhry General Manager
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Yes they do accept Accor cards. We have Accor Plus card with an annual fee of Australian $335. You will have to ask for the benefits otherwise they will overlook it (eg complimentary drink vouchers and restaurant discounts).
It takes about one hour 20 minutes during normal traffic from the airport and cost around 955 Indian Rupees. Viber cars charge about the same.
Trust this helped.
There are more places to choose from in the Bengaluru area.
PRICE RANGE
₹10,770 - ₹20,051 (Based on Average Rates for a Standard Room)
LOCATION
IndiaKarnatakaBangalore DistrictBengaluru
NUMBER OF ROOMS
126
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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