Excellent service overall by the hotel team. The Hotel is located in the city center and the main tourist points are just in 2-5 km range. The restaurant and kitchen team was very helpful throughout the stay. The food was great as well. Highly recommended.
We had a memorable time at hotel crown plaza. Staff is friendly and well trained. Rooms are spacious, Food is great. The best thing about the hotel is service and location which is at the city centre. I will highly recommend this hotel to travellers.
We stayed here at the end of march'21 as most of the other properties were booked due to peak. The owners are really nice people and helping. However, it is their staff which let's them down. For example we complained about the food and owners took it seriously but the staff stll served us half cooked chapatis. They will serve only 2 options I.e. poha or puri chola along with bread butter/jam (that too is dependent on availability) for breakfast everyday. The breakfast timings are dictated by the staff and doesn't have a slot of 1 or 2 hours I.e., 8 to 9 or 8 to 10 a.m. . The staff expects all occupants to eat at 8 a.m. or as soon as they start serving hot food but if you are late then you will have to eat cold toast or the poha or puri. If one complaints then they will blame you for being late. It looks like they least bother about customers then their own comfort. Since the morning were cold, the food will become cold fast and they don't have any utensils or method to keep it warm. The rooms are very basic and does not deserve the shown tariff. Some of them even don't get sun light so have a strange smell. There is no parking as well as the hotel is on the first floor of mall. If you are with a driver then he will have to keep on looking for a parking. In case if owners are reading "please make sure you recruit customer centric staff as we all 5 doubt that they really want to improve your business, make electric casserole available, electric kettles should be provided in rooms, since you own the mall - appoint a gaurd to reserve some parking space and above all pay surprise visits to the breakfast or any other timings and take direct feedback from customers. …
Hotel Owner Mr. Zahoor Shaikh is Very Very Kind & Service of whole team is Very Good. The Approach of entire team is good. Cleanness of Hotel is also Good.Room Sizes are Comfortable. Toilets & Bathrooms is Hygienic
Nice hotel...I have recently stayed at this hotel...it is a very good hotel with all the facilities which are needed for a comfortable stay...Breakfast at restaurant was so delicious..room is very spacious with clean bathroom..easily reachable location...helpful staff...over all it was a nice stay at Crown Plaza Residency, Srinagar ☺☺
Visited this hotel with my family. Nice rooms, excellent service, rooms are renovated with all the modern facilities, near to Dal Lake just a walking distance from hotel. Thanks to Crown Plaza Residency for the memorable stay.
one of the worst hotels in had ever stayed the property was good but only two staff members no food available rooms were little bit cleans,free wifi available staff members are good near to dal lake but have no view of it.i recommend u please dont go for this property in this tariff u can find better options like asian park grand mamta royal batoo.
Food quality is very good and delicious. Nice clean rooms and very good service and staff behavior is very friendly. Variety of food is the main difference, good healthy breakfast and dinner on time, chef is always there for ur feedback.
The hotel was good. Prices are affordable and room service was good. I stayed for 5nights. Staffs are very friendly specially Waseem and farideeh. The reception people are also good. The stay was pleasant and really liked the hotel. Highly recommended. Overall good experience
the place is away from major tourist place in Srinagar. The hotel doesn't give you the feel of a hotel. It looks like the shops of a shopping center have been converted into reception and hotel rooms. the staff needs some training and they will be fine. Food needs improvement.