Fortune Resort Heevan

Fortune Resort Heevan

Gupt Ganga - Ishber Nishat Rd, Srinagar 191121 India
Traveller (694)
Dining (29)
Summer pic of Fortune Resort Heevan, Srinagar. Photo taken last year one of our premium guest.
Room & Suite (21)
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About

4.5
#15 of 243 hotels in Srinagar
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set in the picturesque valley of Srinagar with a magnificent view of the Zabarwan Mountains, Fortune Resort Heevan- (Member ITC's Hotel Group) is a wonderful blend of traditional Kashmiri architecture with new-age conveniences. Fortune Resort Heevan, Srinagar offers 39 beautifully furnished rooms with an excellent range of modern guest facilities, landscaped gardens and a wide selection of culinary venues; which makes this resort in Srinagar an ideal retreat to experience the charm of Kashmir amidst warm Fortune hospitality. Srinagar, capital of of Jammu and Kashmir, lies in the Kashmir Valley on the banks of the Jhelum River. Srinagar famous for its historic gardens, indulgent houseboats and Kashmiri wooden mosques. Located minutes away from the Srinagar International Airport and popular tourist spots like Dal Lake, Chasm-e-Shahi, Shalimar Bagh, Tulip Garden and Nishat Bagh. Fortune Resort Heevan makes you feel the exuberance of the beautiful city of Srinagar with its ideal location.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Badminton
Entertainment staff
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Table tennis
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Outdoor fireplace
Outdoor furniture
Picnic area
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Hindi

Location

Gupt Ganga - Ishber Nishat Rd, Srinagar 191121 India
1,112Review9Q+A100Room tips
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Detailed Reviews
Raghav Sachdev A wrote a review Jun 2021
New Delhi, India3 contributions1 helpful vote
5.0 of 5 bubbles
I stayed this property in June 2021 for a family holiday on our way back pahalgam. The property is very neat and clean and the rooms are very spacious. I was traveling with my children and parents and they made sure we were more than comfortable be it with food or the extra bedding alongwith upgrading us to a suite room.

The location of the property is extremely nice aqay from the city hustle right next to Nishat Bagh and walking distance from the Dal lake!!

The wooden furnite and architecture at the property is very unique and well maintained, the staff wasim, gauhar at the restaurant were extremely warm when it came to the food requirements for the kids and everyone else.

Overall if visiting Srinagar this property is highly recommended!!

Raghav Sachdeva.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 20 Jun 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Resort Heevan, Srinagar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank & Regards, Irfan Mir, General Manager.
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MONA SINGH wrote a review Mar 2020
New Delhi, National Capital Territory of Delhi, India52 contributions12 helpful votes
5.0 of 5 bubbles
I had visited fortune Resort Heevan, Srinagar for the first time In January 2020 for an official lunch and liked the ambience of the place so much that I decided to stay here only for the family vacation in the first week of March 2020 . And it was a good decision as it turned out to be one of the best family vacation .Right from the moment that we entered the place the warm welcome from the courteous staff , the excellent service provided and the superb interior decoration of the place took away all the stress. The food was delicious with many local delicacies made of nadru (lotus stem) and waiters were very helpful about explaining the local traditions especially Wazwan . The breakfast has a lovely spread and is included in the price of the room . There is a beautiful lawn outside with a magnificent view . The interior decorator of the place has done a wonderful work of bringing the beauty of handicrafts of Kashmir alive in the main lobby and in the cosy sitting places . There is a small library with a priceless collection of books . Nishaat garden and Dal lake are within walking distance . Hazratbal mosque , Shankaracharya temple and Dal lake are within ten minutes drive. Highly recommended . Shri Suhail at the front desk was extremely helpful and Shabir at the restaurant patiently explained all all queries about the local traditions.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AhadHotelsKashmir, Resident Manager at Fortune Resort Heevan
Responded 31 Mar 2020
Dear Guest, Greetings from the Fortune Resort Heevan! We’re thrilled to have received such a wonderful yet detailed review. Our excellent services have always garnered us positive reviews from our happy guests. It gives us immense pleasure to know that your stay was par excellence as well. We are happy that you had a pleasing stay and our spacious and clean accommodation, culinary delicacies and associates didn’t fail to impress you. Your commendations will be imparted to the team and we are happy to have added value to your stay. We’re looking forward to your continued patronage and many more enriching stays. Best Regards, Irfan Mir Resident Manager
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nomad2207 wrote a review Jan 2020
Mumbai, India35 contributions
+1
4.0 of 5 bubbles
As soon as you enter the hotel you immediately see the kashmiri style wooden interiors. It's so welcoming that you immediately forget the harshness of weather outside. After check in you're offered hot Kehwa which was very comforting. The hotel has unique architecture and all rooms face inside towards the garden. We were lucky to encounter snowfall very next day in the morning and the whole garden has turned white. For breakfast if there is enough occupancy then they have buffet otherwise it’s a la carte. Food was decent nothing exceptional. Rooms are quite good with almost all modern amenities. Their heater is centrally powered split AC type which due to weird reasons used to stop working and hence we were given a mobile heater in the room which did its work. Overall if in Srinagar do consider this hotel for its property which you won't find it easily anywhere else otherwise rest all is common. Do note it's little far from main Srinagar area but if you have a car then it's not a problem.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AhadHotelsKashmir, Resident Manager at Fortune Resort Heevan
Responded 29 Jan 2020
Dear Guest, Greetings from Fortune Resort Heevan! Thank you for taking time out to share a perfect star rating for us. We are elated to know that you liked everything about our hotel. It’s great to know that from services to culinary spread, everything added value to your stay. We are glad to know that you liked our strategic location that offers blissful views. It makes us happy that you had an amazing experience with us. We hope your concern regarding the heater was solved on time. Glad you enjoyed the snow. Serving you was a pleasure and we hope to welcome you back soon. Do follow us on social media for the latest updates. Best Regards, Irfan Mir Resident Manager
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jyotsnaas wrote a review Jul 2021
New Delhi, India16 contributions7 helpful votes
2.0 of 5 bubbles
No covid precautions were taken. No staff or patrons were in mask. Most of the staff was wearing masks as chin guards. They insisted on us eating in a closed dining area and wouldn’t encourage eating in the open lawn right outside. After some struggle, We managed to convince them to let us eat outside. There were frequent power cuts and dus sequently hot water wasn’t there - many patrons had fought with the hotel management. Food was terrible in breakfast. One night we did a la cart, pasta was over cooked for my daughter, however, Kashmiri food was passable.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: During a pandemic, you should encourage people to eat outside not in a jam packed dining area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 16 Jul 2021
Dear Guest, Warm greetings from all the team at Fortune Resort Heevan, Srinagar. On behalf of the management of Fortune Resort Heevan, Srinagar, I would like to thank you for staying with us. At Fortune Resort Heevan, Srinagar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. We are very particular about the Covid-SOP's, thermal checking at entrance, sanitizing rooms and all outlets on regular basis. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Resort Heevan, Srinagar. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you, Irfan Mir General Manager
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Naveen Jain wrote a review Apr 2021
5 contributions
5.0 of 5 bubbles
We visited Kashmir in April 2021 and had booked fortune resort heevan for our Srinagar leg for 4 nights . Fortune heevan is located near Dal lake and hotel is well maintained, though rooms a bit small but decent particularly rooms opposite gardens which we got .

The front desk is efficient and managed well by mr irfan ji .

The restaurant and its team managed by executive cook mr Kamal and his team mr Reyaz ( ever smiling ) mr Waseem took good care and made our fav dishes and spread was decent and delicious.

The housekeeping staff was excellent and courteous particularly madam saima who took care of us .

Would surely recommend to family and friends and look forward to visit again myself .
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 14 Apr 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Resort Heevan, Srinagar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
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Report response as inappropriate
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Aman wrote a review Jan 2021
Gurugram (Gurgaon), India1 contribution
5.0 of 5 bubbles
Extremely delighted with a 4 night stay in the hotel . The facilities at the hotel are crafted for perfection with utmost attention to detail. Just check-in the hotel and rest of the things will be taken care off without even asking for it. Most courteous hotel staff right at the hotel, welcome desk, in-room service and above all, the restaurant staff. kudos for a 7 star service by F&B team Riyaz Ahmed , Waseem Ahmed, Shabbir Ahmed , Gowhar Bashir , and Mohd. Lateeb who under the kind and friendly supervision of Anjay are always on the roll to keep the guests happy. Bringing a Customer delight is like a norm for them. Always cheerful and brimming with energy, the staff is ready to go beyond bounds to ensure the food needs for everyone especially the kids/ toddlers are tailored to suit their taste buds - keep up the good work team, you rock!!! I can’t THANK YOU enough!!!

I will look forward to visit the property again on my next visit to Srinagar, Cheers
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 18 Jan 2021
Dear Guest, Greetings from Fortune Resort Heevan, Srinagar! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Srinagar. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Resort Heevan, Srinagar, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Resort Heevan, Srinagar and would be delighted to assist you with any requirements. Regards,
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Raj K wrote a review Aug 2022
13 contributions9 helpful votes
3.0 of 5 bubbles
1. Restaurant staff and food were amazing . They knew the pulse of customers and were very friendly . Especially MR. Riyaz who ensured we were well fed and looked after . ITC is really lucky to have staff like him. Also to mention Roshan kumar, a very young lad who was quite attentive and very professional.
There were lot of other staffs at restaurant who were really nice unfortunately i do not remember their names 🙂

2. My 3 star rating if because of my experiences with stay there . I did pay around 21k(including taxes) per night for a club room and to my bad luck there were lot of maintenance work happening right next to it and it ended up with disappointing conversations with the reception staff and they did stop work that day. But next day they wanted to continue and they gave an upgrade to junior suite - I am close to 6 feet and the low ceilings and a claustrophobic environment in suite made it worse . I had to literally slouch and bend to walk through the suite room.

If I have to personally recommend, then please don’t stay there as you will get much better hotels like Lalit and Taj in the similar price range and better location . And if you still prefer staying here then just opt for fortune club room and not the junior suites.

And I do not know how their bigger suites look like 🙂, so no comments on those rooms.

Lastly , the reception staff do not know meaning of hospitality and I believe they should learn from their restaurant staff on how to talk to clients politely in a 4 star hotel like that .

I did stay for 3 nights in another ITC (pine and peak pahalgam) and they were just fantastic . These guys in Srinagar hotel reception were just opposite 😆
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Avoid junior suites as it is quite claustrophobic due to low ceilings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Yaqoob Mir, General Manager at Fortune Resort Heevan
Responded 8 Aug 2022
Dear Mr Guest, Warm greetings On behalf of the management of Fortune Resort Heevan, Srinagar, I would like to thank you for staying with us. At Fortune Resort Heevan, Srinagar we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a few problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Resort Heevan, Srinagar. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Irfan Mir General Manager
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Anjali R wrote a review Jun 2021
20 contributions3 helpful votes
5.0 of 5 bubbles
We visited this place in 1st week of May and stayed for 2 nights. It was lockdown in Srinagar and so we are the hotel for both days. The hotel staff was exceptional good in taking care of our needs. Mr Reddy their Corporate Chef head apparently was there and accompanied us for dinner and breakfast. He is one of the best Host that I have come across and we did not regret the lockdown in the hotel. The restuarant staff Riyaz and Head Ched Kamal made the days memorable by making delicious recipes to meet our Mumbai taste buds. Every dish was exceptionally good and would lead us to taking a decision to visit the same place again and again. The rooms are better in the building which has a reception and the rooms opposite to the garden are comparatively smaller and needs some modern amenities in the bathroom. I would recommend this place for best food and wonderful hospitality.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 11 Jun 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Resort Heevan, Srinagar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank & Regards, Irfan Mir, General Manager.
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Report response as inappropriate
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Bbhide wrote a review Apr 2024
Toronto, Canada50 contributions27 helpful votes
3.0 of 5 bubbles
The hotel is in a good location and rated as a 4 star. However some of the rooms are sub-par. We spent the first night in the club room which was nice , however had to live to the deluxe room for the next two . These rooms are not nice . They need a lot of upgrades.
No slippers, seedy looking furniture, uncomfortable beds, water sputtered from the taps instead of flowing smoothly.

The food was average .

Having said that the service staff were excellent .

Very courteous , warm and attentive . This included the breakfast as well as the dinner staff and the housekeeping staff
A special call out to Abid and his team .
If you stay at this hotel , make sure you take the club room - especially since the price difference is not significant .
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Date of stay: April 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Book the club rooms only
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Yaqoob Mir, General Manager at Fortune Resort Heevan
Responded 12 Apr 2024
Dear Guest, Greetings from Fortune Resort Heevan, Srinagar!!! We appreciate your feedback about your recent stay in our hotel. It's heartening to hear that you found our location to be convenient and you had a positive experience with our service personnel. Abid and his team are indeed a wonderful asset to us, and your words of appreciation will surely be conveyed to them. We're extremely sorry to hear your concerns about the deluxe room, that it did not match up to your expectations. Such feedback greatly aids us in recognizing areas we need to improve. Be assured, necessary steps towards upgrades are being addressed. Your remarks on the food are noted too. We strive to deliver the finest dining experiences to our guests and it seems in this case, we fell short. Improvement measures will be taken to enhance our culinary offerings. Please give us a chance to serve you better in the future. Your observations will surely strengthen our resolve to deliver an unsurpassed hospitality experience. Thanks & Regards, Irfan Mir General Manager.
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Kunn.tiwari wrote a review Jul 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
Amazing Hospitality, excellent food and great service.
Staff is professional all the covid-19 SOP are followed properly, including thermal check at entrance, sanitation of rooms and lobby .
A big garden on rear side of hotel looks awesome & particularly at evening time they serve hot snacks that gives a cheer in the mind.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irfan Mir, General Manager at Fortune Resort Heevan
Responded 16 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Resort Heevan, Srinagar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Irfan Mir General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from SUDIP M
Kolkata (Calcutta), India7 contributions
9500 to 10000 incl of breakfast....
WaitForSide asked a question Jun 2016
india105 contributions56 helpful votes
Is there an elevator?
Amol G wrote a tip 25 May
1 contribution
5.0 of 5 bubbles
"Hotel fortune is best."
Read full review
Voyager62308936392 wrote a tip 17 May
2 contributions
5.0 of 5 bubbles
"Book in advance...."
Read full review
Umang Kathuria wrote a tip 12 May
Gurugram (Gurgaon), India3 contributions
5.0 of 5 bubbles
"Enjoy the property with all the nice amenities they have to offer. Stay a day or two extra relaxing at this resort"
Read full review
Jain wrote a tip Apr 2024
6 contributions1 helpful vote
5.0 of 5 bubbles
"Must visit.."
Read full review
Bbhide wrote a tip Apr 2024
Toronto, Canada50 contributions27 helpful votes
3.0 of 5 bubbles
"Book the club rooms only "
Read full review
Not the right property for you?
There are more places to choose from in the Srinagar area.
PRICE RANGE
₹19,947 - ₹25,848 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heevan resort srinagar hotel srinagar
FORMERLY KNOWN AS
Heevan Resorts Srinagar
LOCATION
IndiaJammu and KashmirKashmirSrinagar DistrictSrinagar
NUMBER OF ROOMS
40
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FORTUNE RESORT HEEVAN (Srinagar, Kashmir) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Fortune Resort Heevan
Which popular attractions are close to Fortune Resort Heevan?
Nearby attractions include Shankaracharya Hill (6.9 km), Indira Gandhi Tulip Garden (4.3 km), and Nigeen Lake (4.5 km).
What are some of the property amenities at Fortune Resort Heevan?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Fortune Resort Heevan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fortune Resort Heevan?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Fortune Resort Heevan?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Fortune Resort Heevan?
Conveniently located restaurants include Stream Restaurant, Shamyana Restaurant, and Niramish.
Does Fortune Resort Heevan have airport transportation?
Yes, Fortune Resort Heevan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fortune Resort Heevan?
Yes, dry cleaning and laundry service are offered to guests.
Does Fortune Resort Heevan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fortune Resort Heevan?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Fortune Resort Heevan?
Many travellers enjoy visiting Kathi Darwaza (4.3 km).
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