The Hotel was Amazing...The staff is extremely warm and go out of their way to make u feel at home.. specially Uzair who is at the reception as well as Javaid who is at the restaurants...will definitely go back just to enjoy the hospitality.
Place is average but staff is extra ordinary What a hospitality!!! Specially Faisal from restaurant…. Tahseen n Mohsin from housekeeping 👍👍👍 Breakfast was amazing and service incredible Dinner was so relaxing
Our stay in Heevan was memorable The hospitality and food were amazing. Mr Riyaz Ahmed (F&B) was so helpful and polite. Chef Umar And Darshane Lal have been amazing and served very delicious food I will definitely recommend heeven to friends and family
My husband and I stayed at Fortune Resort Heevan for 2N. We experienced hospitality at its best. The staff is extremely polite and helpful. Special mention to Mr Javaid and chef Sajad from FnB department who served delicious food with a smile.. This cozy property is just 7-8 mins away from Dal lake. Mostly all rooms are garden facing. Will definitely visit again!!
First of all, Suhail Azmi the Sr. Manager should be applauded for his patience, understanding and attention to detail. Property is very well managed and nice but it’s the staff that wins the heart. Javaid in the restaurant needs a special mention as he defines khatir- daari in the most genuine form. FOOD! even if you are staying somewhere else you need to eat Kashmiri food here with all other options also available under the guidance of Darshan Lal ji
Food was excellent , services was excellent all the staff is helpfull, location is great, Rooms are clean,also the hotel is having big lawns where u can enjoy your tea and coffee.will definitely come back again .....
It was a great experience staying here. The temperature was perfectly maintained through our stay even though it was generally very cold then. We were indeed happy with the breakfast buffet spread. Very well made. Mr Javed and Mr Lateef were excellent on their roles. Thank you for a great pleasant experience 🙏🏽
Wonderful experience. Here, one can experience hospitality at its best. Staff is very professional and polite. Services are just a call away. Another thing which sets it apart is the amazing food they serve. Commendable taste and aroma. I just loved my stay here.
I visited here with family and planned to stay for 1N but with the warm hospitality we extended our stay for 3 N . Mr Javaid was warm and very nice . He made sure we were served everything to our taste . FnB manager Mr Anjay kumar and Mr Somiyadap and the entire team were very supportive and warm in their hospitality. Server Abhijit was also good . Mr Tahsen from house keeping made sure of our room was clean and neat . Very warm people . Thanks a lot Mr Irfan for making our stay so comfortable.
We as a family had a good time staying here. The ambience, cleanliness, food everything was perfect. The staff here are so good that they make u feel at home the way they approach n talk to u. Special mention to Mr. Anjay who was kind enough to make sure we had the best dining experience. Also the staff, Mr.Javaid who catered to all our needs . They are never tired taking caring of u. Not to forget the staff at the reception who are patiently ready to answer to al ur queries. Lastly would appreciate the housekeeping staff who are doing their job at their best .. so overall we had a wonderful experience.. A big thank u to the whole team here n looking forward for more visits here 😊