Location of hotel is slight outer side but service & behaviour of all staff very good , very supportive staff. Personally ask to each individual for any needs & requirement , fantastic service. Food is comparatively good.
I am writing this review even before visiting this hotel because the kind of experience I have got before booking itself is worst. We had book this hotel around 20th March through booking.com. Now today i.e. on 10 April, we get a call from the hotel stating that they haven't received our booking and now cannot accept our booking since they are full. Our booking was for 14-16 Apr which is like 3 days from now. They tried selling us their Houseboat option instead which is not good at all. Seems like they overbooked and are now cancelling bookings. This is the worst thing at hotel can do because in peak season, most of good options are sold out in Srinagar. We booked this hotel seeing it's reviews here on TripAdvisor but any sorts of reviews does not justify overbooking and cancellation at last minute.…
Though the place is a bit interior, if you are looking to relax after a tiring day of travelling, look no further. Outstanding hospitality, the owner Ijaz is always smiling and is ready to help. We made the entire taxi booking through him. We got good tips as well on where to go. The breakfast and dinner is really nice, beds are very comfortable. No complaints. A nice stay, great hosts!
The Shelter heritage is an epitome of comfort. Totally worth the money. The hotel staff and the owner went beyond their call of duty to accommodate our requests from arranging day tour of SRINAGAR to booking of a houseboats , that too at a discount. The hotel even helped us with arranging a Authorization letter for a Covid-19 test for travel. Morning complimentary breakfast with live counters along with cardamom tea was the icing on the cake. All in all worth every penny.
I along with my friends came to Srinagar for Kashmir trip . The team was very coporative and support towards us They made our trip memorable . The food was excellent and the rooms was spic n span. I 100% recommended this hotel .
We came to srinagar for winter trek and stayed 1 nights at this hotel and after trek we continued our stayed here beause all basic facilities like hot water, hot bed room heater and amazing food was provided and they helped for arranging the transportation for us. This hotel is near to all attractions points.
Good to visit , nice accommodation, good food and supportive people to make your visit comfortable. We planned whole journey with them and it was awesome experience. You can always ask them in case of assistance required.
Kashmir is hotel very fast service.one of the best hotel. honest person in hotel. Couple friendly hotel.hotel is very nice. This property is home made. I had amazing stay here. The food was great here. I not faced any problem here
I decided to stay here after looking at a lot of positive reviews online and infact, the Shelter Heritage truly deserves those praises. The hotel is situated in a calm location yet the nearby markets are quite accessible. We did not have to worry about conveyance at all throughout the trip as the staff offered us car services at reasonable prices! Since we were visiting in end of December, they also celebrated Christmas and New year with all the guests. It truly was an amazing experience! The staff was so amazing and polite, meeting all our demands throught out the stay! If you are looking for a long and homely stay, I would recommend this place 👌
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