Great food and service. Hotel rooms are very nice. Beautiful hospitality and good people. Lobby is great. Would recommend to stay. Hotel was full house. Terrace is awesome with great weather. Really appreciate
Very average experience. We had to call housekeeping every 10 mins for something or other. Jet spray was leaking, that got fixed, then the flush broke down, that got fixed, then we realised that TV remotes were missing from the room. Then hot water took 10 mins. The staff is responsive, but the fact that the room was in such a state when we checked in, is very disappointing.
Am right here in the hotel right now....were here 2 days back too fir a night ..had 4 rooms then...checked in again today for 2 nights ...2 rooms today and also 6 rooms tomorrow night. Third class human skills in all staff personnel. Starting with the guy AZAD at the reception to the staff who laugh and the cheek to laugh at you when you ask for a acknowledgement when you leave a few bags with them as you have to check in again after 2 days . Was most shocked and taken aback when this staff ( ID ATTACHED ) asked my wife to lift up the table while he was putting up the extra bed in my room...!! ABSOLUTELY UNACCEPTABLE !! Parag jain ROOM NO. 103 Mo. + 91 9820035441.
The property is good for the money you pay and it's comfortable. The reason this should not be rated well is the service. Customer Experience is the differentiating factor in this industry and they are not good at it. In fact they are pretty bad at it. They have a long way to go.
The hotel interior is really awesome good ambiance rooms neat and clean restaurant staff really nice and down to earth in respect especially thanks to Mr, Raees was good in his service we staying in room no 308. only a few suggestions don't ever take room no 308 the room WIFI is very pathetic and when we try to resolve from past 2 days hotel reception agree to do it but doesn't give proper reply on it just a small answer it will be done we are using our data thank god which is working or else hotel IT and reception team only sits on their seats and nothing else either solving the issue well other services of hotel is good no doubt is one of the good property to stay which i can compare to one of our Dubai hotel Arabian courtyard hotel bur dubai Thanks Faizan Kalsekar
Best place in Srinagar to stay..the rooms are very cozy...the interior of the hotel is very beautiful..the best part is the hospitality..special thanks to Aamir and Dhiraj..the food is also delicious..thank u for such an amazing experience..
A good hotel with very good hospitality from staff, with the punch of excellent food. Being Jain, they provided fantastic Jain food. Both in BF and dinner with multiple options. Its located near srinagar market, People looking for Veg & Jain food can really look at the option of this hotel.
I visited the Hotel Down Town a month ago i feel that wouldn't better property than Hotel Down Town, Such an amazing experience the interior of the was astonished, so i requested to everyone to come and stay atleast once in Life, i didn't taste the food but I can say that will be good expectedly as everybody given a fantastic feedback on Google and TripAdvisor which has newly started, Now everybody can do their feedback over there as well........And one more interested thing about that Hotel Down Town was there Staff with their fantastic hospitality so I do personally appreciate their etiquettes was was totally amazing.... So wish you all the best Hotel Down Town team.................!!!!!!!!
We had a two days in srinagar and downtown hotel is really good.... The food is good and a staff named manzoor was too good and helped us in all matter and even help in teaching us kashmiri....the staffs are really friendly and helpful.. Always with a smile to welcome us.
We booked Hotel downtown for 3N 4D and the stay was really very good. The property is nice and is located at prime location. Arshad is polite took very good care of us personally. It's new property and well maintained. Make sure to have buffet included.