So I stayed here for 1 night for a friend's gathering, the ambiance is good...the place has ample amount of space and amenities for kids but the hospitality is not good, For a family of 4 they gave us only 4 half liters bottles of water next morning they didn't refill. The room wash room door had no lack and the lower part of the sliding door was broken, The washroom lavatory flush was not working properly, water was getting filled till the bream and when asked for a room changed they said it's same in every room 😑 . And for a single cup of milk for my little one they charged us 130 INR
One of worst staff and food was pathetic ...Staff at reception was not literate and doens't know how to behave with customers I will not recommend anyone to visit this property for family or buisness trip Worst experience ever in a 5 star resort
Khushboo Srivastava front desk manager cheats 1500 INR , on phone and in mail she confirmed one rate and after check inn charged 1500 extra, so if any person want to go there please booked from online , staffs behaviour was very Rude and in Buffet meal there are limited food menu,Rooms are vacant and this resort uses maximum time for marriage or event purpose, if some body want to go there please check some other option too.
I stayed here for 10 days. The food, facilities and staff were great. The gym in particular, is huge and has every kind of weight machine, benches and cardio machines. There is a Spa and several restaurants and a pub.
I felt this hotel was classic heritage club property with modern amenities and a relaxed atmosphere. There are multiple restaurants, with loaded amenities really makes this place for anyone visitor. Would love to come again with family.
Great visit Great stay Excellent hospitality Very comfortable room and Very spacious room Cordial people all over Well maintained property in the middle of Gurgaon Easily accessible Kudos to Rahul and Khushboo
The worst experience at a so called 5 star property. This place the palms town and country club only looks good from the outside. From the inside in terms of service it's pathetic. The staff at this property is so rude and unprofessional when it comes to guest service and speaking to them. I mean the water in this hotel is charge able. Water is complimentary at every 5 star property. The front office staff is so rude that u don't even feel like speaking to them. I felt what type of people have they hired. Late check-out is available at every 5 star property. The staff usually calls at the standard checkout time and asks the guest what time would the guest like to check out. I checked in 2 hours late and then at the time of checkout the front office staff literally started shouting on the phone as I wanted to checkout a bit late. The amazing staff at this property does not give prior information about anything and then they behave as if they are doing the guest a favour. The room service is totally useless. Here if the guests needs something like shampoo or towels he has to call them atleast 30 mins before he needs them. It was my first experience at this property. I had high hopes but unfortunately was highly dissapointed. The palms town and country club does not deserve to be called a 5 star property. Never going back here ever. And I would strongly suggest if u would like a good and memorable stay please don't choose this property.…
Stay was awesome,, Rahul Verma at front office was exceptionally good. He helps me alot in terms of check-in ,,dining and at personal level as well. Every hospitality should have this kind of front office person at their reception area rather than having arrogant people just like Hyatt having.
The staff Was Very Humble and polite and Its an amazing Property Must Visit . Amazing Food Amazing ambience Really Appreciate Khushboo Srivastava – Assistant Front Office Manager and Front office Team,
I guess rating of this hotel should be 7 star because in terms of amenities, staff, swimming pool, breakfast, and facilities are much more better than many hotels in gurgaon. I specifically want to mention khushboo Srivastava name and front desk team are highly professional and well trained. If you want to feel luxury then come to this hotel.