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The Palms - Town & Country Club

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#45 of 224 Hotels in Gurgaon
Certificate of Excellence
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156 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Bengaluru, India
Reviewed 3 weeks ago

Had an opportunity to visit the Palms for a training. Training was arranged in the Viceroy Chamber. The ambiance and the set up was perfect for a training atmosphere. The dates were from Dec 5 - 9 2016. We were well attended by the F & B personnel positioned for the Viceroy. The Food though a limited variety , still...

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Helpful?
Thank Vishy_2016
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you so much for sharing this very kind and thoughtful review on TripAdvisor. Your wonderful and warm words are so greatly appreciated by us all! I am thrilled to read that you liked our property for training purpose and specially written a feedback on this forum. Your generous compliments have been shared with the team and especially with Rajinder...

New Delhi, India
Reviewed 5 weeks ago

Went and stayed at this place for one night and made a promise never to stay here again. This if looked from outside looks great and quite fascinating but once you enter you start getting horrified on every step. So let me start with the first insane thing - we entered the hotel and checked in and were charged a...

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1Thank Shantanu1012
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for sharing your feedback on TripAdvisor about our property however, we are unable to track your stay details in our systems. We have done investigation at our end to find out about your stay & feedback but we have no details of such complaints registered. I would request you to please check if you have posted your review...

Nagpur
Reviewed 5 December 2016 via mobile

Attended a wedding reception at the Palms. It's superb place with excellent location in Gurgaon, the variety, taste and presentation was excellent. Staff was too courteous and vwry attentive. Overall great...

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Thank vinod t
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for your kind patronage and for giving your feedback on Tripadvisor. It was indeed a pleasure having you with us. It is heartening to learn that the wedding function attended by you at our property was a good experience you liked everything about the event. We at The Palms Town & Country Club, transform every aspect of service...

Navi Mumbai, India
Reviewed 5 December 2016 via mobile

Stayed at the hotel due to the location as it was close to the workplace. Hotel is more like a club and banqueting place however, the rooms are pretty well maintained and are spread across in cluster of 4 to 8 room blocks. Gives a feeling of serviced apartments. Housekeeping and laundry service is good. The best part is the...

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Thank Dhanich
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

It’s a pleasure to receive positive and encouraging feedback from valued guests such as yourselves. We are glad you enjoyed your recent visit to our property. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to note that our food and personnel have left you with a favorable impression. Your feedback...

Reviewed 1 December 2016

I stayed here for 2 weeks. Room was very good, bright, clean. Bathroom are good too. Morning breakfast was delicious and had varied option of cuisines other than North Indian. One can walk around as they have excellent garden.

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Helpful?
Thank Nitin G
Dublin, Ireland
Reviewed 19 November 2016 via mobile

Such a shame as it's a beautiful property with great amenities but service is so poor. Staff are not helpful in any way and really spoiled our trip. Unfortunately we had booked two nights so had to stay. Actually left to eat in Park Plaza Hotel next door and the staff there were amazing! Lesson learned by us! This place...

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Thank smithface
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for sharing your review on Trip Advisor for your stay at The Palms Town & Country Club, Gurugram. I am however, truly embarrassed to read your feedback. Please accept our sincere apologies for the inconvenience faced during your stay at our property. This is definitely not our standard and we have addressed the same within the team. We...

Reviewed 13 November 2016 via mobile

Despite being a corporate partner with this hotel, running a large staff event for our Indian business and moving our corporate bookings from Marriott to the Palms, the management and service have been entirely insensitive and unprofessional in their treatment of us as international guests. Despite being well dressed and regular visitors, we were refused service in Browns bar due...

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Thank andyweb74
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

We thank you for ascertaining us with your feedback and bringing the given anomalies to our attention. We are immensely concerned to read that on this occasion, we considerably fell short of your expectations. I sincerely regret for inconvenience caused and have specifically instructed the team at our property to take utmost care of your guest’s stay. I would also...

Hyderabad, India
Reviewed 1 November 2016

I opted for Presidential suite and the price range of 6.5k is quite affordable for such kind facility. ambience is good. food quality is good. but options for breakfast appeared limited I would say it as below expectation. staff also appeared lethargic, inspite of conveying them 30 min before to make bill ready. they made me to wait for additional...

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Helpful?
Thank Rajesh_taduri
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you so much for taking the time to complete a review following your recent stay with us. I'm pleased you liked the Presidential Suite of our Club as we had upgraded your room although I am hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special...

Bengaluru, India
Reviewed 27 October 2016

I am Gold Member of Taj Inner Circle and Club Carlson . So I always enjoy the hospitality of Taj group of hotels and carlson group of hotels. Their treatment is worth applauding. Unfortunately I could not find room for 2 nights either in Taj or Park Plaza, then found this hotel. Initially i went through the reviews and then...

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3Thank abhit011
Reviewed 25 October 2016

I happened to host a marriage sHagan at palms.As far as food is concerned,it always have been outstanding and my experience hosting a function here was awesome.It was most professional approach i have ever seen.person in charge ms Vaishali was one solution to all concerned querIes.No regrets at all. In fact it was a memorable evening appreciated by one and...

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Thank Hemant D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
The Palms Town & Country Club is a luxury business destination with a trend-setting concept, set up in the heart of India’s globally renowned business hub, Gurgaon. Breaking the traditional concepts of luxury and redefining the term to set new standards of comfort levels with ultimate style. The Palms Town & Country Club has provided the travelers with one of the most modern and finest property in the “value for money” category. ... more   less 

Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurgaon 122001, India
Region: India > Haryana > Gurgaon
Price Range: ₹ 4,642 - ₹ 12,356 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
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Hotel Style:
#13 Business Hotel in Gurgaon
#35 Luxury Hotel in Gurgaon
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Questions & Answers

Questions? Get answers from The Palms - Town & Country Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A great place to unwind yourself within the Delhi City.”
 of 5 bubbles Vishy_2016, 25 Dec 2016 | Read review
“Some rooms has balcony, choose among them only.”
 of 5 bubbles niting186, 30 Nov 2016 | Read review
“.Rooms on the south side are quieter.”
 of 5 bubbles 696hemantd, 25 Oct 2016 | Read review
“Rooms at the upper floors are preferable”
 of 5 bubbles SAMAREN, 23 Sep 2016 | Read review
“Choose rooms which are facing the pool side. You will enjoy the view out there.”
 of 5 bubbles abhishekrathi, 12 Sep 2016 | Read review
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