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The Leela Ambience Gurugram Hotel & Residences

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The Leela Ambience Gurugram Hotel & Residences
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942 Reviews from our TripAdvisor Community

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Showing 894: English reviews
New Delhi, India
Reviewed 1 week ago

Been here a couple of times for business-awesome experience every time. Best staff at front desk! Extremely courteous & helpful. Great hospitality and F&B - my go to 5-star in Gurugram! Keep up the excellence.

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Helpful?
Thank jaskaransr
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Reviewed 1 week ago via mobile

I stayed at The Leela Gurgaon with my friends for 2 days. We were celebrating and Occassion and the hotel made it really special for us! The staff was warm and friendly. The service was very efficient! The reception team was always available with solutions for us. They went out of their way to help us. The restaurant buffet was...

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Helpful?
Thank Priyanka T
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Reviewed 1 week ago via mobile

Have been a regular at the hotel since years.. A wonderful experience each and every time. Hospitality par excellence. A special mention goes to the best front office team in the business. Keep it up!

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Helpful?
Thank Uday K V
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Brighton
Reviewed 1 week ago

I will note issues in point format, as they are, unfortunately, numerous: 1.- No double room available at check-in on arrival from airport (9am); eventually given a king size bed room at 7pm. 2.- My Foreign Currency Mastercard was charged £150 (not pre-authorised as they said) at check-in, even though this was only for "Extras" - the room had been...

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Helpful?
Thank GeogieBrighton
Reviewed 1 week ago via mobile

The hotel experience was just awesome I thoroughly enjoyed with my wife and had a great day altogether. The front office and food and beverage staff was very cooperative and the service was truly 5 star ☺️☺️☺️☺️

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Helpful?
Thank Vinayak S
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are happy to note that you liked the ambience, services and facilities of the hotel. We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Best Regards, Michel Koopman

Tunisia
Reviewed 1 week ago

It was an amazing stay !! Excellent service throughout and wonderful breakfast. I stayed with my better half and was an excellent experience. All marks to the management. Staff do not hesitate to go out of the way to help. It makes me feel proud as indian brand meets perfection.

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Helpful?
Thank gsuniln777
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an...

Reviewed 1 week ago via mobile

I stayed for two night in leela hotel i love it , for business travel its best hotel internet is very good meeting room are fabulous i will inform others also for the same leela hotel is best hotel for busine traveller thankyou all and special thNks to banquet staff for sucess meetings

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Helpful?
Thank Anand V
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Reviewed 1 week ago via mobile

I stayed with leela staff is very good , evweyone is so helpful i love this hotel because staff is vwry friendly they are always ready to help my family enjoyed a lot in leela i love to come back again n again , thanks a lot and best of luck to all hotel staff

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Helpful?
Thank Royal V
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are happy to note that you liked the ambience and surroundings of the hotel. We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Best Regards, Michel Koopman

Reviewed 1 week ago via mobile

We saw a beautiful lobby when entered .. welcoming is done by beautiful ladies 😄 wearing saree .. fo provide us a room according to our requirement ....room service was awesome .... Helping staff ... Stay was quite good as of my expectation 😊

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Helpful?
Thank sumit r
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments and we are happy to know that you liked the room, facilities and services provided at the hotel. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you and we look forward to welcome you back at the hotel....

Reviewed 1 week ago via mobile

Last year in September our family hosted my brothers wedding in pearl ball room of the leela ambience gurgaon. As it is said the marriage is the best memory in ones life, the hotel did its best to make it memorable. Thanks for making our day special

 Report
Helpful?
Thank Ravneet S
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We are truly grateful for the wonderful things you have said about the hotel and services. We are happy to learn that the event was up to the mark and that you were satisfied with the services and facilities provided. Once again, thank you so much and look forward to welcoming you again. Best regards, Michel Koopman

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Near The Leela Ambience Gurugram Hotel & Residences

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the recognized gateway business district of Gurgaon in the National capital region (NCR) – The Leela Kempinski, Gurgaon is a contemporary luxury hotel that combines the conveniences of a modern living with the distinguished Indian hospitality. Surrounded by lush green environment and complimented by its location, in mixed-use complex of high-end residences, luxury shopping mall, restaurants, entertainment and wellness facilities make it a perfect lifestyle destination for a business visitors, people on vacation and inveterate shoppers. It’s warm, intimate service delivered by efficient friendly staff highlight the true essence of Indian Hospitality. ... more   less 

Additional Information about The Leela Ambience Gurugram Hotel & Residences

Address: Ambience Island National Highway 8, Gurugram (Gurgaon) 122002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
Region: India > Haryana > Gurugram (Gurgaon)
Price Range: ₹ 9,921 - ₹ 23,730 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Ambience Gurugram Hotel & Residences 5*
Reservation Options:
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Also Known As:
The Leela Kempinski Gurgaon Delhi Ncr Hotel Gurgaon
Leela Kempinski Hotel Gurgaon
Hotel Style:
#8 Family Hotel in Gurugram (Gurgaon)
#8 Romantic Hotel in Gurugram (Gurgaon)
#11 Business Hotel in Gurugram (Gurgaon)
#12 Spa Hotel in Gurugram (Gurgaon)
#15 Luxury Hotel in Gurugram (Gurgaon)
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Questions & Answers

Here's what travellers have asked, with answers from The Leela Ambience Gurugram Hotel & Residences staff and other travellers.
8 questions
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Manchester
Tel Aviv, Israel
10 days ago
3 months ago
Denver, Colorado

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Questions? Get answers from The Leela Ambience Gurugram Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I dare not...”
 of 5 bubbles GeogieBrighton, 14 Feb 2017 | Read review
“rooms with even number has wide natural view”
  • I was trying for lowest temp but it shows room temp is 23C even feeling like 26C
  • Room
  • View from room
 of 5 bubbles r0kibi, 30 Jan 2017 | Read review
“Check on wifi rates(free or Rs 700 chargeable) before logging in.”
  • View from the room.
  • Stocked fridge/bar.
  • The room.
 of 5 bubbles NewDelhi1000, 20 Jan 2017 | Read review
“The residences are amazing for long term stay, spa is relaxing”
  • Room service kept delivering free bottled water to my room
 of 5 bubbles TheOnces, 29 Dec 2016 | Read review
“Our suite was on the 4th floor, great views and superb facilities”
 of 5 bubbles 643keng, 18 Dec 2016 | Read review
5 of 5