Had stayed for a day in this hotel; it is a good budget Hotel. Located in a residential area and close to the metro station and the malls. The rooms are clean and neat. The bed, linen, toilet and bathroom are kept clean, well maintained. No musty or dust smell. The staff in this hotel are very kind and very responsive. There is no separate dining area, food is served in the room. Quality if food prepared in-house is quite good, they make it as per your requirement. Tata Sky TV network provided have only limited channels, all of them various Hindi, Sports and Entertainment channels. Need to provide English news channels also.
I recently stayed at this place for 4 nights while the booking was made through my office however I was little apprehensive about quality and services but to my surprise this place is neat and clean with no fuss. Special mention to people over here who are serving you with smile to name few Manoj, Anand..... I was taking wake up call services along with tea every morning and forget to place on my last night of stay but I was amazed to receive tea at my time thanks to Anand who anticipated my need. The food is simple and home style. Breakfast is good. If I would come back is only for staff. Thanks Rahul
The best thing about this hotel is about staff who are very kind and decent responsive nature. Rooms are well maintained with good views from balconies. Transportation is easy as located near metro station. Food is nice and delicious. Good Wifi for personal and business work.
Monthly once i used to stay here at the time of business trip to Gurgaon. Very close to the Metro station, Well located in a residential locality with good peace. Viresh and Pankaj are good in addressing the guest. And with this budget the services are up to the level. Cheap and budget hotels with this level of support are great. The money you pay , you get the service here. If you except a very warm welcome and luxurious room, you should pay more and stay with that standard of hotel. Apart from morning breakfast everything is good at Casa grand. Rooms are Ok. Service staffs are kind. Can make some improvement in the breakfast and provide a complimentary bottle of water to the guests. Wifi works perfect.
First thing first - the guest house which is actually a house converted into a commercial establishment is run by a team of frauds. I had made a booking there for some of the guests for which they demanded a 100% advance .The cancellation policy be whatever if you make a cancellation you will never get a penny back.Not sure if they are financially distressed or it's the mindset - from the guy at reception called Akash to their owner all of them become absolutely unresponsive and upset if you ever ask for a refund. Be cautious ...never ever pay in advance for making a booking...one you never know when they will shut down (have all the makings of a fly by night operator) and secondly their policy of no adjustment and no refund.Simply unavoidable !!!!!
Staff is worst and illeterate and do not know what is customer service, they think that they are doing favour for the customer . dirty rooms, dirty washrooms, and the sewage system of the hotel is not working. had worst experience of my lifetime , i was with my fiance to celebrate hr birthday but it was such a disaster experience, I paid 1800 but all was use less... they do no have microwave if you want them to give you a hot food,, they charge 150 for a beer of kingfisher which is 60 rs outside and in gurgaon all wine and beer shop open 24 hrs. my suggestion do not do there even if they give you a deluxe room for 1500.
We are always preferred Casa Grand for our stay. If is very nearby from Secunderpur Metro Station. (10 minutes walk on faridabad road). Taking personal care and serving very good breakfast. As per order prepare food which is similar to home food so always eat in room only. If having work in Gurgaon, Delhi or Noida, still prefers this homely hotel. Mr. Viresh is also very helpful and solve any queries.
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