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Sunwing Waterworld Makadi Hotel

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Sunwing Waterworld Makadi Hotel
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762 Reviews from our TripAdvisor Community

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There are newer reviews for Sunwing Waterworld Makadi Hotel
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Showing 369: English reviews
Reviewed 23 August 2016 via mobile

Hi, Few weeks passed after we came back from Makadi bay and our honey moon ended. I would like to share some pros and cons of this hotel: +good food! Mb, it is not like in super luxury hotel, but the variety is big enough for you to try different meals every day. Also, fish dishes and kebab were delitious!...

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Helpful?
Thank Sonya L
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear Sonya L, Your very kind word mean so much to us all and we really appreciate your review. Our team is trying very hard to meet guest expectations and your feedback is invaluable. We therefore hope you will choose Sunwing Waterworld for your future vacations. Until then we send you our sincere best wishes. Sincerely, Iryna Yaremenko Guest Relation

Reviewed 23 August 2016 via mobile

We arrived on 14th August 16 at 10pm. Food was still available but what was left was literally slop!! The food isn't tailored to English tastes at all! The kids lived on pizza, bread and chips all week!! This is the biggest let down about the hotel. All the food is aimed at the Germans/Russians and is poorly inaccurately labelled....

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Helpful?
Thank yeadon1980
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear yeadon1980, Thank you for your feedback and objective criticism. We are glad that you appreciated the room and service there, the Aqua Park and the beach. All your comments are very useful and necessary information and we will certainly take into consideration to improve the quality of service. We are glad to meet you at our resort at any...

Reviewed 21 August 2016 via mobile

We spent very relaxing two weeks here after a very bad start. We arrived at 2 am and got a room with a non-working AC, half dirty bedsheets looking on a dirty dark backyard. Next day after a "little" complaint we got perhaps one the best rooms in the hotel and we knew that this will be a good vacation....

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Helpful?
Thank Kőszegi J
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear Kőszegi J, We are very sorry that you had such a bad start. We will take all measures that it doesn't happen again. Your very kind word mean so much to us all and we really appreciate your review. Our team is trying very hard to meet guest expectations and your feedback is invaluable. We therefore hope you will...

Cairo, Egypt
Reviewed 20 August 2016 via mobile

Just came back feom a really enjoyable week at Sunwing Waterworld. Numerous and well maintained water facilities kept everybody busy all day, various food outlets with different styles and opening times (inside hotel and at the nearby mall) made food quite an adventure, and above all the always welcoming and helpful staff made us quite impressed. I have to mention...

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Helpful?
1Thank MHadidi
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear MHadidi, We are delighted that you enjoyed your stay with us and also the fact you have taken time to write your review on Trip Advisor. Your feedback is invaluable. We hope you will visit us again in the future. Sincerely, Iryna Yaremenko Guest Relation

Giza, Egypt
Reviewed 12 August 2016

this hotel do not value his 5* , food is very bad , the aqua park for adults is so poor We arrive as a family and the door of one of our room is not working , the IT come only at midnight to open the door but the door is not repair , the reception didn t accept...

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Helpful?
Thank EL-MALLAH
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear EL-MALLAH, Thank you for your feedback and objective criticism. All your comments are very useful and necessary information and we will certainly take into consideration to improve the quality of service. Also, kindly be informed that it was incentive group with their own program in the separate place. This service is available for groups what made booking in advance...

Kingston-upon-Hull, United Kingdom
Reviewed 10 August 2016 via mobile

I want to write this review because I've been here 3 times and it just keeps giving. Firstly the weather makes it easy to have a good time secondly the choice of food is excellent with many choices inside the hotel and more in the makadi mall but most of all the staff are amazing all the way from the...

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Helpful?
5Thank pixofhull
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear pixofhull, We appreciate your taking time to write your kind review. We are delighted you had an enjoyable holiday with us and hope you will visit us again, in the near future. We work hard to meet our guests’ expectations and your kind words mean so much to us. Sincerely, Iryna Yaremenko Guest Relations

Stuttgart, Germany
Reviewed 9 August 2016 via mobile

At our first week it was a Desaster in service .. No cups , no cold water,dirty dishes and very very lazy waiters.... We wait 45 minutes for our drinks at Dinner !!! Unbelievable for a 5 Star Hotel . In the 2 week it was like changed team , a chief who controls waiters and Service food beverage ....

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Helpful?
1Thank tomb8635
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear tomb8635, Thank you for taking the time in writing a review on Trip Advisor after your recent stay with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We are delighted to hear that our hotel's team have been able to...

Reviewed 8 August 2016 via mobile

The resort and the facilites is excellent . The aqua park is really nice . The beach and snorkling is excellent. The stuff is so bad, rude and always say that egyptians is not welcomed. The food is horrible.

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Helpful?
1Thank mohamednofal
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear mohamednofal, Thank you for your feedback and objective criticism. We are glad that you appreciated the hotel’s area, the Aqua Park and the beach. All your comments are very useful and necessary information and we will certainly take into consideration to improve the quality of service. We are glad to meet you at our resort at any time. Best...

Greater London, United Kingdom
Reviewed 8 August 2016

Arrived at the hotel ~10pm having booked around 3 weeks beforehand. Shown to the room - which was not even ready. No bedding and dirty. Shown to another room which was a better location (sea view - but with the added advantage of looking over a building site!) but needed a clean - and a new toilet brush as the...

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Helpful?
1Thank JP0705
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear JP0705, We appreciate the fact that you have posted your review and we will of course take any remedial action required, so as to meet future guests’ expectations. Naturally, we work very hard to please all guests and aim that they return home having had an enjoyable holiday. Many guests have returned to us year after year- sometimes staying...

Reviewed 8 August 2016

not a 5* by a long way ,very dirty everywhere especially the glass doors in reception ,the small lights dotted around outside, and worst of all the pool was filthy and always got leaves floating around which they did get out with a net but not once in our two weeks did anyone clean that pool except for using a...

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Helpful?
Thank jasonkarl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Sunwing Waterworld Makadi’s emphasis is on fun-filled family holidays during the peak season, while offering a great off-peak location for adults who enjoy the variety of beach side bars, restaurants and premium quality rooms that only a five star hotel can offer. Built around a vast waterpark, huge waterslides, Aqua Loop, wave pool, Flow Rider and lazy river, it is the ideal location for water babies of all ages. ... more   less 

Additional Information about Sunwing Waterworld Makadi Hotel

Address: Safaga Road, Makadi Bay, Hurghada, Egypt (Formerly Sunwing Waterworld)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Price Range: ₹ 5,325 - ₹ 11,333 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunwing Waterworld Makadi Hotel 4.5*
Number of rooms: 602
Reservation Options:
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Hotel Style:
#7 Top resorts Hotel in Makadi Bay
#13 On the Beach Hotel in Makadi Bay
#16 Luxury Hotel in Makadi Bay
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Questions & Answers

Here's what travellers have asked, with answers from Sunwing Waterworld Makadi Hotel staff and other travellers.
114 questions
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Questions? Get answers from Sunwing Waterworld Makadi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Really nice view from room, pool or beach both 5 min walk...”
 of 5 bubbles djnagy, 15 Jan 2017 | Read review
“Junior suite”
 of 5 bubbles saintsfan45, 8 Jan 2017 | Read review
“Ask for one that does not have a balcony facing north.”
 of 5 bubbles Larry-the-Lemming, 7 Jan 2017 | Read review
“Just get a room that overlooks the pool or the water park or slides. Easy!”
 of 5 bubbles L1464QKandreww, 23 Dec 2016 | Read review
“Junior suite comes with a seating area and balcony, really spacious”
 of 5 bubbles 736shabanas, 2 Dec 2016 | Read review
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