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Mercure Hurghada Hotel

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Traveller (5521)
Pool & Beach (981)
Traveller (5521)
Pool & Beach (981)
Room & Suite (659)
Overview
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Safaga road km 12, Hurghada Egypt See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
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Offers from Mercure Hurghada Hotel
Special Offer:CHEAPEST ONLINE RATES!
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(1,659)
Traveller rating
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maxinelus
Sutton Coldfield
21
Reviewed yesterdayvia mobile
Arrived home last night and it’s the only holiday I’ve had where we wish we hadn’t bothered. Myself and my partner have been very ill and after talking to other British couples on the way home it appears almost everyone has been ill.
We were not welcomed at reception, just asked to fill in paperwork. Our room was nice though!
We headed straight for a late dinner to find immediately that it is very canteen like and poor quality food.
Apart from a nice glass of wine, the drinks were poor. Cocktails were just awful in the one bar that was dark and dingy.
No nice bars at all on the complex.
The Asian restaurant is definitely worth the visit, although make sure you book immediately when you arrive as you don’t get many days available. My day was missed due to my other half being extremely poorly, therefore I was able to rebook.
We have arrived home thinking of the plus points, that at least there was a beach and the sun was out.
You defiantly pay for what you get, so expect no luxury here and you could find yourself spending most of the week I’ll in bed.
We will not come here again.
1 Thank maxinelus
Algabi
London, United Kingdom
32
Reviewed 2 days agovia mobile
I read a lot of reviews before booking the room and the good score made me decide at this hotel. The first impression was ok at the reception everyone nice. We arrived at 18 o'clock and went straight to the restaurant after we left the luggage in the room. The rooms looked good, but with a strong smell of bleach, dust and minimum level of clening, so they would score 6. Then at the restaurant where you don't have nothing to choose, the way they are prepared and arranged is horrible, the food is NOT diversified at all, sometimes the same food is also found at breakfast, lunch and dinner. but also days in a row. very disappointed. And furthermore there are no other places where you can go and eat, they should still work more and more on the presentation and divesification of food and first of all the cleaning. The bar was ok and bartender very fast. the beach was ok, just in some places with nice sand, and the beaches as you enter in the water is rocks, so special slippers will need to enter the water. in the hotel complex is the Flyfun business, they have double prices. so if you have the opportunity to search outside the complex you do not miss, you will find better price for sure. Inside the complex I found a tea shop, very good and aromatic, I recommend, and let's not forget to mention, employees spark more Russian than English ... although there were many other nationalities and they know that.

I want to go to Hurghada next year but definitely not at this hotel.
1 Thank Algabi
Response from Karim E, General Manager at Mercure Hurghada Hotel
Responded yesterday
Dear Algabi, Thank you for taking the time to tell us about your experience at the Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis
Carolyn P
25
Reviewed 4 days agovia mobile
Just spent a week here booked last minute with my daughter. The hotel is in a perfect setting with its own private beach and beautiful swimming pools.
We paid a bit extra for a sea view room which was ok. We heard a lot of people complain about their rooms but as we got such a good last minute deal we couldn’t really be fussy! There was a strong smell of stale urine in the room which never went away though but we just kept spraying perfume. The cleaning of the room was bare minimum and on the day before we left the cleaner took the trouble to knock on and ask if everything was ok???? Then asked if I could change a load of his coins for notes???

We went to the spa to use the jacuzzi and sauna which were free but were told we couldn’t use the facilities unless we want a massage! So never ended up going which was a shame. The woman in the spa lets the hotel down as all the staff in the hotel are lovely and will do anything for you, however she was very rude.
Ali in the restaurant works so hard and really looked after us - we found that if you tip the waiters/pool men they will look after you. Always keep pound coins/euros for tipping! And tip at the beginning of your holiday you will get the best service!
The entertainment staff are lovely but the entertainment is pretty poor. The guy on the bar is amazing and the quickest at making drinks!
Unfortunately the food is pretty bad and the cleanliness of the restaurant is poor which really lets the hotel down as it is a beautiful hotel and has so much potential to be amazing! We aren’t fussy eaters and have ate at many all inc hotels but this has to be the worst we’ve come across!
There is no wifi at the hotel unless you sit in reception, but even then it does not work as everyone is on it. We went to the senzo mall on our second day and bought a sim card for £10 for 10gb of data, definitely worth doing this if like my daughter you spend hours on social media!
There are very few english there, mostly from Russia, Belarus, lithuania, germany etc - their manners are shocking so be prepared for them pushing in etc!

All in all loved Hurghada and will definitely be back for winter sun next year but unfortunately not at the Mercure.
1 Thank Carolyn P
Response from Karim E, General Manager at Mercure Hurghada Hotel
Responded 3 days ago
Dear carolynp66, Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of over 14 nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Our beach is cleaned on daily basis by our recreation team as well as the bins. Meanwhile, please rest assured that the concerned department has been informed and will organize more session of cleaning. We would like to inform you that our staff is receiving a regular on-job training and that extra training has been put in place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
Wael Selim
Dubai, United Arab Emirates
456
Reviewed 4 days agovia mobile
Yes it's a mistake to book this resort for short vacation, you should spend more time at this resort
I booked two nights only and we were sad to leave that fast
Resort is very near to airport and the walk
Smooth check in and checkout
Rooms were very clean with big space and comfortable beds
2 swimming pools
Food is another amazing pleasure with the huge healthy variety of food
5 nice bars serving the guests till 12 midnight around the resort
Very friendly staff specially the Guest Relations staff with Mrs Houda and Mr Mohammed
Funny animation team with nice programs on daily basis
Long beach and clean
Cant forget the smile and jokes from chef Mohammed when he makes morning eggs or serving snacks
The attendance of Mr mostafa is respectable at the restaurant
Thank you all for such a service
Highly recommended for families
1 Thank Wael Selim
Response from Karim E, General Manager at Mercure Hurghada Hotel
Responded 3 days ago
Dear Wselim, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
Jacek W
10
Reviewed 6 days agovia mobile
I came to This hotel with my husband nad evrything is Great Herę at mercure hotel services is good restaurent great we ligę egiptien evning therecis a lots to Eat receptionare friendly animaton team is the sunshine of the hotel thx to sambą kristina totti nikolas anya jimmy i hope to see u next summer
Thank Jacek W
Response from Karim E, General Manager at Mercure Hurghada Hotel
Responded 3 days ago
Dear Jacek W, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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About
Description
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach More resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Free Parking
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Beachfront
Pool
Free Internet
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Hotel Style
Business
,
Family
,
Romantic
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
312
Price range
US$ 60 - US$ 132 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Hurghada Hotel Hurghada
,
Sofitel Hurghada
,
Accor Hurghada
,
Hurghada Sofitel
Location
Egypt > Red Sea and Sinai > Hurghada
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
312
Price range
US$ 60 - US$ 132 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Hurghada Hotel Hurghada
,
Sofitel Hurghada
,
Accor Hurghada
,
Hurghada Sofitel
Location
Egypt > Red Sea and Sinai > Hurghada
Photos
Traveller (5,521)
Pool & Beach (981)
Room & Suite (659)
Dining (368)
Family and Play Areas (135)
Business Centre & Event Rooms (22)
Nearby
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Nearby RestaurantsSee all 407 nearby restaurants
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Nearby AttractionsSee all 433 nearby attractions
Hurghada Grand Aquarium
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.80 km away
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.14 km away
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Questions & Answers
Ask a question
Alexandyr K
11 November 2018|
Answer
Response from Karim E | Property representative |
Dear Alexandyr K, kindly be informed that we have the Harry Nass surfing and kite station directly on our beach. Please visit the website of Harry Nass for further information. Sincerely, Karim EL HERAZY General... More
0
Votes
daisydream123
7 November 2018|
AnswerShow all 3 answers
Response from Karim E | Property representative |
Dear Daisy P, kindly be informed that we have hair dryer in any room Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
0
Votes
Jack P
5 November 2018|
Answer
Response from patef0n | Reviewed this property |
There is only "no shorts" for restaurants in the evening. At least one restaurant is included to all-inclusive package. A 0.5 liter bottle of water is provided for each guest daily
0
Votes
Room Tips
"beach view"
AndriyM94
1 week ago
Read review
"Most of the 3 store building are very quiet."
clifford_radmore
4 weeks ago
Read review
"Double twin"
Gene946
4 weeks ago
Read review
"Go else where"
Dez212
19 Aug 2018
Read review
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