Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Finch Bay Galapagos Hotel earliest risers can wade out into the beach’s calm waters and spot yellow warblers darting among the mangroves. With subtle architecture that mimics the surrounding volcanic rocks and attractive wooden walkways leaving the environment undisturbed, this Expedition hotel has a distinct sense of place.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
“We just returned from a 10 day vacation in Quito, Ecuador and the Galápagos Islands. We booked all of our excursions and hotel stays with Metropolitan Touring directly. Camila was very responsive in helping plan our trip and answered each and every question in great detail. We stayed at the lovely Casa Gangotena in Quito for 2 nights and 7 nights at the beautiful Finch Bay Hotel. In Santa Cruz. To say we were happy with our trip is an understatement. We simply LOVED everything about it. From the moment we arrived at the Finch Bay Hotel, the staff and hotel manager, Alfonso, made us feel at home. Their kindness and attention to detail did not go unnoticed. The facilities were immaculate and the service was impeccable. The front desk staff knew everyone’s name and touched base with us daily to see how we enjoyed our day and to review our excursion details for the next day. We toured 4 different islands (Santa Fe, South Plaza, North Seymour & Bartolome) on the Finch Bay yacht, The Sea Lion, and were equally as impressed with the tour guide’s (Soto, Valentin & Fabian) knowledge of the animal species, history and landscape. The crew on the Sea Lion were great and served us a hot lunch and snacks each day! All of our meals were included while at Finch Bay and they did not disappoint! The food & desserts were delicious and plated beautifully. The bar prepared a multitude of innovative craft cocktails using herbs and salts that we looked forward to at the end of our day! Alfonso told us on our first night that he was sure we would have a fabulous week. He can say that with confidence knowing how well his staff is trained and the care with which he ensures is delivered to his guests! Thank you Alfonso to you & your staff for providing such a wonderful experience! We will never forget our time in the Galapagos and our blissful experience at the Finch Bay Hotel! “
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:I would recommend booking a suite with a view and private deck!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 18 Sept 2024
Dear guest, Thank you so much for your review! One of our biggest goals is to make you feel at home even if you’re thousands of miles away; that’s why we are so happy to hear such a positive comment about our staff. Our job isn’t over until we’ve given you a marvelous experience! Your kind feedback is the perfect inspiration to keep improving! We are looking forward to having you at again. There are a lot of exciting places left to visit in the Galapagos Islands! Kind regards, Finch Bay Galapagos
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Finch Bay was our last stop before heading back to the UK and provided a great location to rest up before our flight home. The hotel is served by its own private water taxis so access to Puerto Aroyo is very easy. The town itself is lively and inviting.
The hotel is set back from a public beach along a winding path from the jetty and has a beautiful pool which the resident pintails took to like ducks to water, which is very appropriate really! It was great fun watching them and the lava gulls chase each other for dominance of the popcorn available from sunning tourists. The pintails had a routine of getting their corn, washing it in the freshwater pool to make it softer and guzzling it straight after.
Alongside the pool, there’s a very well run cocktail and snacks bar which is a great place to spend your time. The grounds show off the volcanic nature of the terrain and you know the wild things- none of which are dangerous to humans- are near. In our 24 hours there, we saw a night heron, the aforesaid gulls and ducks, a snake, grey herons and egrets. Some of these we hadn’t seen anywhere on our cruise round the central islands.
Breakfast was excellent as was the meal the night before. The room was a little on the small side but the bathroom was ace with a regenerative shower and plenty of unctions and soaps.
The staff and GM in particular were extremely hospitable and prepared to engage with tips on what to do and where to go
We loved it and would happily have spent longer.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 27 Jun 2024
Dear Brenda, Thank you so much for your review! One of our biggest goals is to make you feel at home even if you’re thousands of miles away; that’s why we are so happy to hear such a positive comment about our staff. Our job isn’t over until we’ve given you a marvelous experience! We’re glad you got to enjoy our beautiful hotel as much as we do! It is a truly wonderful place to relax and unwind while you enjoy everything nature has to offer! Your kind feedback is the perfect inspiration to keep improving! We are looking forward to having you at our hotel again. There are a lot of exciting places left to visit in the Galapagos Islands! Kind regards, Finch Bay Galapagos Hotel
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Finch Bay is a very nice hotel in a very unique location. While not actually very secluded, the panga ride necessary to reach the property, and the design of the grounds make you feel like you are far from civilization. Being in the Galapagos, it should come as no surprise that nature is an important part of the guest experience and the open nature of the walkways and the common buildings create a sense of immersion in the environment which is so unique to the area. This extends to the pool area, where it was common to spot some local birds using the water as a place to cool down or bathe. We found the included breakfast to be more than sufficient, and, when we did choose to eat dinner at the hotel restaurant, we enjoyed each meal. Unfortunately, the fitness area was pitifully small, and could only be considered adequate if you are only interested in the treadmill.
We spent six nights at Finch Bay, three of which were in a suite, and the other three (booked hastily on-site as a result of the protests on the mainland) were in a room. The suites are not especially large on their own, but they certainly surpass the rooms, which are on the small side. The main benefit of a suite compared to a room is the large veranda which looks out to the ocean. This feature alone almost makes suites worth it, as rooms have only a window which faces a common walkway. However, Galapagos trips are active by their nature, so we didn't find ourselves spending that much time in either accommodation category.
The service at Finch Bay was a bit of a mixed bag. The front desk was friendly, but the communication was not always up to par. However, the rest of the staff was generally helpful, including our guide on the one hotel-led excursion we participated in.
Overall, Finch Bay is a cut above most other properties, and its location and design give it a very unique and novel ambience. However, when compared to some of the top, top hotels (Four Seasons Tented Camp springs to mind), five stars would be a stretch.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 29 Jul 2022
Dear guest, Thank you so much for your comment, it really helps us improve our services. Thank you so much for taking the time to share your experience with us and other travelers, we are sure they appreciate it as well. Sincerely, Finch Bay Hotel
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We had an excellent three days on our arrival at Santa Cruz. The hotel is excellent in a wonderful location and the relatively high cost was justified. Normally, I would give it 5* , despite the fact that the rooms are actually quite small. As the hotel points out, most guests will not be spending much time in their room but enjoying the fabulous excursions which are available. After a trip to another island, we returned to Finch Bay Hotel for a fourth night. We were escorted to room 12 and were tentatively asked if this was alright. It was not the same as our previous room, it was much smaller. It had a plastic chair and small dressing table and place to put a suitcase. Two single beds had been pushed together and , when lying in bed side by side, we could touch the wall on either side of the room. The clothes cupboard was located in the shower room, but the door couldn’t be fully opened due to the waste bin and wash basin. The room was not practicable when you have suitcases and hand luggage to walk around.
The outside had a small tapered veranda due to being squashed into a corner next to the other apartments. The view was a board walk and a large shrub. We complained that the room was not the same size as the previous three nights and was far too small and not acceptable for the price we had paid. The staff replied they could understand what we were saying, but they were full and “sorry.” When I asked if we could have a complementary meal, as a gesture of good will, I was told they could book a table but we would have to pay. I sent photos to our agent in the uk and she contacted the local agent who has not received a satisfactory reply.
Room 12 is not acceptable as a standard room, at full cost, but would suit a children’s room adjoining the apartment next to it, or to be used as hotel storage. It’s a shame because it really let an excellent hotel down and leaves a bad taste in the mouth.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip:Check on the room size
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 18 May 2022
Thank you very much for your comments. As an expedition hotel, we offer many outdoor activities for our guests to enjoy the natural beauty of the Galapagos Islands. We truly believe a wonderful and enriching experience is waiting outside every traveler's room. Still, we want to make our rooms as comfortable as possible. We value your feedback and appreciate it; it will help us better the quality of the experience for future travelers. Have a great evening!
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Nice hotel with a good swimming pool but we felt it was hugely overpriced for what it was. We did go over Easter so it was more expensive but the rooms felt basic and the service not up to scratch for the cost. Decent breakfast and lunch and dinner was very good. Boat service to Santa Cruz main island was also very efficient
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 15 Apr 2024
Dear Rosie, Thank you very much for your comments. We are very sorry to hear your experience was not satisfying. Still, your feedback is highly appreciated; it will help us better the quality of the experience for our clientele. Have a great day! Sincerely, Finch Bay Galapagos Hotel
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Wonderful from A to Z The transfer from Baltra airport went smoothly and promptly (bus, ferry, car and water taxi from the hotel). The welcome was very warm, helpful and courteous. We were particularly impressed that the room was ready very early in the morning, as we had already been on the road for a while. The suite was comfortable and clean, not cluttered. There was a hammock on the balcony and a sea view, wonderful! And then it was just a matter of enjoying and relaxing, just the thing after a cruise. The sun loungers by the pool are comfortable and the great staff ask if you want something to eat or drink, so that sometimes you don't get enough exercise :) . We planned to eat in the hotel two evenings and twice in town, but we only ate out once because the hotel restaurant cooks sooo deliciously. We would have loved to stay longer, but... We will definitely be back! Thank you very much
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the most luxurious of the properties we stayed at during our visit to Santa Cruz Island. It has a great location, right near the dock of Puerto Ayora for all the day excursions, but note you will have to take a small water taxi (provided complimentary from the hotel). This adds to the exclusivity of the hotel’s location, but add this time in on your ETA for arriving to the dock.
Our room was lovely with an ocean front view. We loved sitting next to the pool sipping on delicious cocktails with views of the harbor and superyachts, and our dinner at the restaurant was delicious—our sever César súper friendly.
We also did individual spa treatments late in the day—if you go near dusk make sure you ge there early to use their private outdoor plunge hottub—we wish we would have! They also sell quality products (like our sunscreen we purchased, made in Spain).
Finch Bay is definitely a splurge, but when is the next time you are going to be in the Galápagos? Worth every penny, I’d book it again without hesitation.
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 27 Feb 2023
Dear guest, We would first like to thank you for choosing us for your experience in Galapagos and are delighted to know you found our hotel comfortable during your trip. Travelers continue to choose the Finch Bay Galapagos Hotel because of our unbeatable location, superb service, food, and amenities. Every spa treatment has been designed to involves our guests in the nature experience of Galapagos island. We are very grateful for your feedback and look forward to hosting again! Warm regards, Finch Bay Hotel
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We thoroughly enjoyed our stay at Finch Bay. The hotel is spotlessly clean, the food is delicious and well seasoned. Our suite room was beautifully furnished and blended in to the environment perfectly. The staff were all very attentive and nothing was too much trouble. However, the hotel’s apparent practice of welcoming guests from cruise ships to enjoy the food and facilities at the hotel is to the detriment of its guests. During our stay the pool and bar area was completely overwhelmed by a group of 40 from a cruise ship for an entire including children who screamed incessantly. The result was that there were no seats available for hotel residents. This was not how Finch Bay was marketed to us particularly at such a high price point. I would recommend that if this is going to be an on-going feature some guidance is put around it i.e. separating out areas for hotel guests and visitors around the pool, and being very clear about things such as chasing the resident wildlife and diving into the pool.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 13 Feb 2023
Dear , We are very sorry to hear your experience during your last day was not satisfactory. We value your feedback and appreciate it; it will help us better the quality of the experience for future travelers. We sincerely apologize for the inconvenience. Have a great evening
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The staff here are just spectacular and are so friendly and kind! Jocelyn at the front desk made us feel so welcome and patiently answered all of our questions. The pool is a slice of heaven and rhe breakfast is divine. The view from our room is like looking at paradise all day and we are so relaxed and happy here. This is such a wonderful way to see the beauty of the Galapogos! We are so grateful to the enthusiastic and helpful staff here - especially Jocelyn at the front desk and the wonderful housekeeping staff who refill the water and bring chocolates every evening. All the small things are taken care of and it makes for such a relaxing and luxurious vacation. Thank you Finch Bay for all the wonderful memories you made for our family! We won't forget our stay here!!!
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:We came in June and it is perfect - not too crowded and lovely weather! I would recommend...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 22 Jun 2023
Dear Krysten, Thank you for your great comments! We absolutely love to receive feedback from our guests, especially about our service! Our commitment to providing a level of service that makes our guests feel at home and relaxed is something that we take great pride in. We look forward to seeing you at our hotel again soon! Kind regards, Finch Bay Galapagos Hotel
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The environment, facilities and service are superb. The hotel is located in front of a beach, where you can walk to the beach directly from the hotel, with the towels prepared by the hotel. They have a superb swimming pool which is very clean. All staffs are very professional, friendly and welcoming. Food is great, highly recommended to have a dinner there.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 29 Jul 2022
Dear Guest, Thanks a lot for your excellent comment. Many persons around the world will find very interesting your review. We hope you come back and enjoy our excellent pool! Looking forward to your return! Warm regards, Finch Bay Hotel
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Since you don't really pay anything in cash at the hotel (everything is going to be billed on your room number), there is a tip box for the staff at the reception :)
Dear Guest,
We thank you for taking the time to write your question regarding your interest to visit the Finch Bay Hotel. We are pleased to assist you with your enquires. Enquiry
We receive visits during all the days of the year but maybe the best time to visit is from March to August because it’s a usual the sunny days. We offer a concept complete trips, we offer “Complete packages” that means trips with all the services originated like transfers, accommodation, three meals in the day, land and yacht excursions. We are in capacity to offer packages from 3 to 7 nights and we can make customized options according every requirement.
Thanks again for considering us the best place to stay in Enchanted Islands
Have a great day.
Best regards,
Finch Bay Family
There are more places to choose from in the Puerto Ayora area.
PRICE RANGE
₹47,314 - ₹66,538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel finch bay eco, finch bay eco puerto ayora
LOCATION
EcuadorGalapagos IslandsSanta CruzPuerto Ayora
NUMBER OF ROOMS
27
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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