Yes this place is a hostel and not a hotel. It’s listed as a hostel on TA so it’s not trying to deceive its clientele. This hostel is conveniently located in walking distance to the main ocean boardwalk. It serves a nice breakfast (muesli with fruit, eggs, fresh bread, ham and a cheese empanada). The staff is courteous but speaks limited English. This isn’t the type of place I would ever book. I prefer luxury on a dime. This place was included with our cruise (since we got to town a day and earlier). We contemplated booking a nicer room but decided to not waste money. We’re glad we saved our money but wouldn’t stay here for more than a night. The bed is not comfy and the room, though clean, seemed more like an air bnb- had scuff marks on walls, mismatched furniture etc. The place is not the same as Casa Natura (despite having photos that show that name on the wall). Casa Natura is an unrelated property though it has similar style of balcony. It seems as though Casa Natura is better rated.…
owners are not very helpful, The rooms are large, the air-conditioning finally cools down at night. We had no hot water until we complained twice and then I think they turned it off again. Walk up stairs to rooms so not handicapped accessible. Ants all over the room.
When we arrived at the hotel the bedsheets were dirty, there were ants in the bed and a cockroach in our room. The AC-fan had never been dusted. Not a good first impression... The staff was not very welcoming, not as much as a smile og offering to help us with our luggage up the stairs ( no lift). On the bright side the breakfast was decent and short walking distance to "downtown".
We ended up here as a result of a guide we met at the airport, Freddy. Just as advertised with hot water and air conditioning, both luxuries on the island! Within walking distance of everything! Staff were kind and friendly.
I bought a package tour through Via Natura, everything was outstanding; great service, delicious food, extremely comfortable nice rooms. Room 1, the largest one, is highly recommended. Galapagos is out of this world, awesome!
The pictures look inviting, but do not reflect reality. Pool not kept well. Family owned hotel. Kids in hotel area. Teenagers somewhat helpful. Polite but noisy. From rooms you could hear all the noise from dining area. Wi Fi a joke. Could not connect from rooms. Staff not always available. Also goes by the name Galápagos Islands Hotel
This place is perfect if you want to relax from exploring the islands all day, the service is good and its a good place to meet other travelers. The rooms were clean and the bed confy, will recommend the place with other travelers for sure.
Casa Natura, also known as Galapagos Island Hotel, has large rooms, comfy beds, but terrible air conditioning. This is not some backwater, but the most populous town in the Galapagos, and our time there was spent in an uncomfortable, stuffy room. Why advertise AC when there is nothing resembling it? The teenagers at the desk seemed supremely bored with our AC situation. The location is not so great either, being several blocks from the town center of Puerto Ayora. Wifi is also a joke.
Stayed three nights, rooms spotlessly clean, friendly staff with some english. Breakfast is fairly basic (and never ready at 7 in the morning). Pool had water that was not very inviting. Came to the hotel after dinner one night and wanted a beer, but could find no staff present..
If you are traveling to enjoy the nature and be relax... this is not the place. There was no one to control the people "kids" that were there, rooms were very basic, like a barn like. Doors were very cheap and TV old (Not LCD). I understand that you go to Galapagos not to be in the room, but when I go to my room I like peace and quiet.