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Piso 2 Edificio Samborondon Business Center Punta Estrada ,Solar 19, Puerto Ayora 200350 Ecuador
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (40)
Room & Suite (21)
Pool & Beach (11)

About

#35 of 73 B&Bs / Inns in Puerto Ayora
Location
Cleanliness
Service
Value
PALO SANTO GALAPAGOS HOTEL is a holiday complex located in the Punta Estrada neighborhood, in Puerto Ayora - Santa Cruz Island. It has ocean view and has three blocks that house 26 rooms in total, swimming pool, another exclusive for children and jacuzzi
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Pool
Free breakfast
Snorkelling
Airport transportation
Concierge
Laundry service
Hot bath
Bar / lounge
Restaurant
Shuttle bus service
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Room features
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
Spanish
19Reviews0Q+A3Room tips
Traveller rating
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anthony p wrote a review Mar 2020
Westbury, New York38 contributions9 helpful votes
Stayed here in Feruary 2020 as part of a Galapogos trip. The hotel is very nice and modern. Very clean and the staff is very friendly and accomidating. The manager Wendy was a pleasure. We did not spend much time at the resort because it was further away from the town. have to take a water taxi to get to the hotel. However the sister property Hotel Solymar was in a much better location and we spent more time there eating dinner and having drinks. Palo Santo is more secluded and private if thats what you are looking for. Both are managed by Wendy and offer great service.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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greengirl68 wrote a review Jan 2020
Eden Prairie, Minnesota789 contributions173 helpful votes
One thing to keep in mind is this is a non-chain hotel in a developing country, so the standards will be different than say a Marriott on the mainland in a large city. There are some quirks and such that may seem less than what you are used to, but this is a very nice and affordable hotel with great views, especially on higher floors. The staff is very friendly, attentive and helpful. Whenever we had question about the airport and travel they did their best to answer those questions. They helped with all our luggage (we were two couples). They arranged transportation to and from the airport and meeting up with our boat cruise. The rooms were clean with great balconies and good A/C. Note that the rooms in the second building can have a bit of smell from plumbing. The plumbing in the country is not what we're used to in the US, so on our second visit they moved us to the main building. But, if you keep the bathroom door closed and the fan on a higher setting it's manageable. The breakfast service was nice. The pool was refreshing. Alcoholic drinks were not cheap, so be aware of that. Alcoholic drinks on the island in general were pricey. I did read the very negative review. I understand some of the criticism, but again I point out this is not the US and this is also an island in a developing country. Complaining about the pathway to the hotel is petty and silly. The hotel has nothing to do with that. Take a look at where this hotel is, look around the city, the roads are not perfect. This is in the tropics and things are just different. If you expect a immaculate, perfect sterile hotel, stay at a big chain in the US. Sorry, but this is just how it is. I would stay at this hotel again and recommend it to others. I have traveled a lot to both modern, Western countries and developing countries. Things are always a little different in the tropics and developing countries, unless you stay at a 5 star, $600+ a night type place.
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Date of stay: January 2020
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Location
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Room Tip: First building has less issue with plumbing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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a h wrote a review Jan 2020
Australia1541 contributions301 helpful votes
+1
In Galapagos there are very few good hotels...the Palo Santo is an exceptional hotel. This is a new hotel with excellent staff, facilities and restaurant. It location next to the beach makes it out first choice it is like hotel Finch Bay Hotel and Solymar Hotel...but more secluded from the hassle of the traveling public. The hotel has excellent internet connection and very large pool. Highly recommended by us.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MarcStl wrote a review Dec 2019
Saint Louis, Missouri50 contributions20 helpful votes
This was our next stop after staying at Isabela Island so any hotel is an upgrade to the more rustic hotels there. The location is great with easy water taxi ride into the city center without staying among the hustle and bustle. Las Grietas swimming is an easy walk. The rooms were nice but a bit worn for a hotel as new as this. While our room had great water temp and pressure, others in our group had trouble getting enough hot water. The pool is very nice to have and deck is a beautiful place to sit outside. Odd that in a eco friendly location the rooms had nowhere to hang towels so they can be reused. Breakfast was great with eggs, lots of fruit options, cereals and bread and jams. Staff was helpful and friendly.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wahu59 wrote a review Nov 2019
32 contributions45 helpful votes
We came this year, end of october, begin of november to Santa Cruz Island. Staying for 4 nights, having some trips around the island. This hotel is not very new, but everything is ok and we don't had anything to complain. The stuff is very friendly and tried everytime we needed somrthing to help. The room was clean, but there was a strange smell the first 3 days. I think this came from the aircondition?! Should be cleaned and desinfected! The stuff understood English, but didn't speak it very well, but they tried!! There is 2-3 minutes walk to the Finch bay, where you can do a swim in the sea, a little longer you come to "Las Grietas". I haven't been there, but it should be very nice! Also for swimming! We recommand this hotel in every way! Thanks a lot for the pleasant stay!
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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trapp wrote a review Sep 2019
16 contributions
+1
Not sure when there pics on booking.com,... were taken but has nothing to do with the current shape of the hotel (see pics). location is ervything else but nice - little & dark path to the hotel and the surrounding looks like a dumping ground. the pool is in ruinous condition - 1 of our kids was seriously insured by loose tiles in the pool. dangerous electrical installation everywhere (see pics). nothing we would recommend at all.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from palosantogalapagos, Director de Recepción at Palo Santo Galapagos Hotel
Responded 9 Sep 2019
Dear Guest, Thank you so much for taking the time to tell us about your recent stay at the Palo Santo Galápagos Hotel. We value guest comment immensely, and we take each and every opinion very seriously to help us improve our services. We are very sorry that, given our location and circumstances, the services offered at our hotel was not up to par with your expectations. On September we are low season and we are also corrective maintenance our social areas of the hotel and the small details that you just mentioned to satisfy the high-quality standards of our guests, which are always our main priority. We truly hope that you decide to return to this unique destination and really appreciate everything it has to offer. If you come back in the future, we would gladly treat you as honorary guests. Please, do not hesitate to contact me directly at: gerenciapalosanto@ltcollectionhotels.com Gonzalo Altamirano Herrera Front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristiana wrote a review Aug 2019
Sicily, Italy110 contributions43 helpful votes
+1
Well kept and new hotel, large and comfortable rooms, big bed, big bathroom and shower, nice view, good buffet breakfast. Helpful personnel. All needed services ( laundry, free WiFi , water taxi for Puerto Ayora). Large swimming pool and resting area. Good restaurant . Close to incredible nice beach las grietas . Birds, fishes, ducks. Really comfortable, elegant and value for money.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from palosantogalapagos, Front desk - Gonzalo Altamirano at Palo Santo Galapagos Hotel
Responded 29 Aug 2019
Dear Cristiana! We are very glad that you liked our hotel! We hope thar you will visit us again or your friends and relatives will visit us! We hope that you have safely arrived home and everything is excellent!!! Best wishes for you!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mamakellyd wrote a review Jul 2019
Douglasville45 contributions7 helpful votes
+1
Our study abroad group was booked for this lovely hotel. The property is lovely and although it is not a beachfront property, the Pacific is visible over the treeline. A small and uncrowded beach is within an easy 5 minute stroll. The hotel was clean and had excellent working air conditioning, which isn't often available in Galapagos. Breakfast was filling and service was fantastic. This was definitely a treat in the middle of our trip. One thing travelers should note is you do have to take a water taxi to access the location. Also, there is a brief walk from the water taxi dock to the hotel and some of the walkway is a bit rough. Even with this, I would definitely recommend this hotel.
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Date of stay: July 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from palosantogalapagos, Director de Recepción at Palo Santo Galapagos Hotel
Responded 3 Sep 2019
Dear Kelly, Thank you very much for taking your time to write such a lovely review about your experience at Palo Santo Galápagos Hotel. We deeply appreciate your kind words. It was a pleasure to make your stay and from his group of students at Palo Santo Galápagos Hotel a lovely experience. Warm regards from Galápagos Islands. Gonzalo Altamirano Herrera
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
biomelinda wrote a review Jul 2019
5 contributions1 helpful vote
Beautiful rooms with amazing views. Staff was friendly, helpful, and the food was amazing. Close to beautiful natural features (beach and lagoon in a volcanic fissure) and relaxing restaurants. A short walk to the dock gave you easy access to all the Galapagos has to offer! I visited as part of an EF student tour group, but I hope I will be able to visit again with my family!
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Date of stay: July 2019
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Trip type: Travelled with friends
Room Tip: Ask for a balcony with pool views!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from palosantogalapagos, Director de Recepción at Palo Santo Galapagos Hotel
Responded 3 Sep 2019
Dear Melinda, Thank you so much for choosing Palo Santo Galápagos Hotel for your vacations in Galápagos. We are thrilled to read that you did enjoy your stay and that our staff, location, facilities & services has met your expectations We hope to have the pleasure of welcoming you again in a next oportunity Kind regards from Galápagos Islands , Gonzalo Altamirano Herrera
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz H wrote a review May 2019
Breckenridge, Colorado, United States3 contributions3 helpful votes
We spent four nights in this beautiful boutique hotel in an amazing room with a view of the ocean and overlooking the pool. The staff at this hotel were amazingly efficient and friendly. Consuelo and Julie are there to meet all your needs and help with tours. The water taxi is part of the charm.
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Date of stay: May 2019
Value
Rooms
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from palosantogalapagos, Front desk at Palo Santo Galapagos Hotel
Responded 31 May 2019
Dear Guest. Thank you very much for your lovely review about our hotel . Our team works hard to welcome you and make you feel welcome throughout your stay and we are so glad to read how we succeeded. We are looking forward to host you in a near future. Warm regards from Galápagos Islands. Gonzalo Altamirano Herrera & Palo Santo Galápagos Hotel Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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12
PRICE RANGE
$215 - $264 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorGalapagos IslandsSanta CruzPuerto Ayora
NUMBER OF ROOMS
26
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Frequently Asked Questions about Palo Santo Galapagos Hotel
Which popular attractions are close to Palo Santo Galapagos Hotel?
Nearby attractions include Rancho Primicias (0.9 km), Santa Cruz Fish Market (0.9 km), and Las Grietas (0.8 km).
What are some of the property amenities at Palo Santo Galapagos Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Palo Santo Galapagos Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Palo Santo Galapagos Hotel?
Conveniently located restaurants include TJ Restaurant, Midori Sushi & Pub, and 1835 Coffee Lab.
Are there opportunities to exercise at Palo Santo Galapagos Hotel?
Yes, guests have access to a pool during their stay.
Does Palo Santo Galapagos Hotel have an airport shuttle?
Yes, Palo Santo Galapagos Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Palo Santo Galapagos Hotel have airport transportation?
Yes, Palo Santo Galapagos Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palo Santo Galapagos Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.