Royal Palm Hotel Galapagos
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Km. 18 Via Puerto Ayora Baltra Isla, 200350 Ecuador
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#12 of 32 in Santa Cruz
Location
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The Royal Palm Hotel is a private family-owned hotel enjoying the quiet seclusion of its own 190-hectare estate in the lush Miconia Highland Forests of Santa Cruz. Located adjacent to the Galapagos National Park, the Royal Palm was built in 2002 and combines elegant colonial style with traditional island design. This boutique estate comprises 21 Casitas and Villas including family accommodation; the largest villa is named in honor of His Royal Highness the Prince of Wales who stayed at the hotel in 2009. The hotel has the relaxed and informal charm of an Ecuadorian Hacienda offering a unique sense of natural space.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
Full view
231Reviews9Q+A48Room tips
Reviews
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The place is beautiful. Cabins extremely comfortable. Spotless clean. Details followed to perfection by the staff. All tours were perfectly on time. Exquisite food. I will return! Weather in the area is humid but the beach and the town are very close by.
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Date of stay: April 2022Trip type: Travelled
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This lovely hotel is equidistant from Baltra Airport and the main town, Puerto Ayora (about 25 mins). It is up in the highlands which means cooler breezes and fewer bugs. I was part of a UNC Travel group that stayed here for 4 nights last month. The staff could not be friendlier and more attentive. They aim to please! The grounds are lovely and the meals were very good! I highly recommend staying here. You can choose from the casitas or the villas (larger but a bit farther from the main buildings).
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Date of stay: March 2022
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Service
Room Tip: When you make your reservation let the staff know if you have any accessibility issues (like...
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+1
From the moment I booked this Hotel to every excursion, meal, staff, management, room we will come back and stay Longer at this gem of a hotel. The lava cave inside the property is a must ! Thank you for a memorable stay
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Date of stay: January 2022Trip type: Travelled
Helpful
This was my first visit to Galápagos and we stayed at Royal Palm for a week. The staff was outstanding even before our trip helping us arrange everything we needed for our tours beforehand. They were friendly and helpful every time, always going the extra mile. Rooms were clean and comfortable, including fresh water, a french press and local, organic coffee. The whole complex is a beautiful, elegant group of buildings with lots of nature to explore. This includes the legendary volcanic caves (back in the day, expats would organize raves inside these caves and now they are building a restaurant). The hotel is located on the high ground of Santa Cruz which has a curious yet enjoyable weather. It has all the amenities you would expect: pool, restaurant and bar with a professional staff. I strongly recommend you get your meals from the hotel since it's good food (my favorite was breakfast) and it will be hard to eat anywhere else during your tours or trips inside Galápagos. Don't expect a good internet connection as Galápagos relies on satellites as of the time of this review (a fiber connection will be installed in 2022 so I'm looking forward to that).…
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Date of stay: June 2021
Value
Location
Service
Room Tip: If it's more than 2 people, try to get a Villa
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I had an amazing time at the Royal Palm Hotel. I can say the staff is very organized, attentive, friendly, and they treat you like family. I will be returning in the near future like in the next year because I really love the atmosphere that they gave. The food was amazing. Some of the staff remember what how do you like your food and they could get to your specific taste. Oh one other thing that I really enjoyed about this hotel was that your home when you go into the hotel they are already trying to plan your next adventure or trip. They don’t want you wasting your time so they help you organize your trip which I love because I did a lot of activities there and I had an amazing time. I would highly recommend this hotel over any other place on the island. They even can take it to another island if you desire.…
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Date of stay: June 2021
Value
Service
Room Tip: Talk to Diego or Ariana
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+1
This hotel is so beautiful. We stayed in Villa 6 with an unobstructed view of the rain forest all the way to the sea. Each night we watched the sunset from our dinette area while drinking a glass of wine. The bathroom and bedroom were so luxurious and comfortable and there was a separate room with large windows that acted as a screened in porch complete with a jacuzzi tub. The restaurant staff were incredibly attentive as they served the set meal each nigh. We asked for a special meal to celebrate a birthday and they came through in spades! Isabela and Andriana were so helpful with every aspect of our stay while Tatiana went out of her way to make each evening special. Don’t miss the Lava tunnel! It’s so interesting. You are also located only a few kilometers from 2 of the tortoise ranches. This is a great place to be pampered.…
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Date of stay: June 2021Trip type: Travelled
Room Tip: January through March the water is only a few degrees warmer but the air temperature and humidity...
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In January 2020, I booked a 3-day package for April 2020, including airport transfers, meals, and a boat tour. I only owed 50% of the cost at deposit, but because this was just an add-on to a larger trip, I paid 100%, trusting them. The second 50% was not due until 45 days before the trip, but around then, the pandemic caused a global shutdown, so I agreed to rebook for August 2020. In July 2020, the hotel told me the government was allowing reopening in August, but they couldn't find a boat with enough guests to operate. There's no point in going to Galapago Islands (plural) without going to the islands. The hotel told me I could rebook for any time before December 19, 2021, but would not refund the 50% that was not due until 45 days before travel, or honor their refund policy for cancellations. I contacted them recently to see if they can honor their obligations in April 2021, and they just told me it's likely they probably can, and if they can't, then they will only refund the boat portion, which is a small fraction of the total cost of the package (but the main reason for going to the Galapagos). I'm no longer going on my larger trip, so I'd have to purchase an additional $1000 of airfare just to go to Galapagos for 3 days--how can I book on this "maybe we can, maybe we can't" basis. They denied my refund request last year on grounds that I can use my voucher any time in 2021 up to December 19, but obviously that's not true since they have no idea whether they can honor their obligations. I asked if there is any time this year when they know for sure they can honor their obligations, and they didn't answer. It takes them several days to answer any question now, often saying they have to ask the general manager, who is not available for a week or two. In a world with email and smartphones, this is a ridiculous position to take. Are they running a business or not? This is the only vendor, travel or otherwise, that has refused to honor their obligations to me during the pandemic. Even LATAM, which is in bankruptcy, refunded my airfare last year and issued a $500 voucher as an apology for their tardiness. What can I conclude from this other than the hotel is using my money as an interest-free loan against my will, forcing me to take a trip I no longer want to take, at a time they can't even specify. I worry about what kind of services I would receive if I finally go. I understand the travel industry is going through a hard time right now, but at the same time, they profited in years before and must understand business has ups and downs and they need to make things right if they want to keep their reputation. I am not wealthy and did not agree to make a four-figure donation. If I were to make such a donation, I would want to choose the beneficiaries of such a donation.…
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Date of stay: April 2020
3 Helpful votes
Helpful
If you are the lover of dainty, visit this hotel. Friendly and professional staff, really wishing to help you, the amazing location. The atmosphere - you feel you came back to the past ( in very good sense of this expression). To understand it yoU should visit this place. Thank you Royal Palm! We miss Royal Palm and definitely we will back to this cozy nest.
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Review collected in partnership with this hotel
Date of stay: November 2019
Room Tip: Super Villa is amazing
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2 Helpful votes
Helpful
We were looking forward to this hotel, but it does not live up to it's star rating as it has no restaurant at the moment. It is being refurbished, but we were only told 24 hours beforehand, really not good enough. Yes they run a shuttle into town, some 25 mins distant, but on one day there was no shuttle coming back, so that was a taxi at our expense. Absolutely no food available after lunch. Only got half of the breakfast we ordered on day 1, day 2 was much better, but still has to be eaten sitting in your room with no place setting or condiments. Shower room left a lot to be desired, who knows what lurks below the wooden slating! Millipedes galore in the room! Bed was very comfortable and furniture classic and good, but curtains don't meet and hang off in places. Biggest disappointment was that, although there was space to sit outside the room, there was nothing to sit on. Staff varied from being very helpful and pleasant, to one manager who could not have been more unpleasant if she tried. General cleanliness was not good, green mould and moss growing everywhere, in the pool shower, on all the paths, on lots of the buildings. There is nothing around, so no options to eat elsewhere other than town. We moved on our last night to be in town where there were other people and where we could eat!…
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Date of stay: February 2020
Helpful
My wife and I just went to the Galapagos for a 10 day cruise. Upon our arrival we stayed the first night at the Royal Palm Hotel prior to boarding the ship. We didn't want to leave! We were greeted by the hot manager who made us feel so and within minute escorted us to our Villa, We stayed in the Prince of Wales Villa which was private, beautiful, and couldn't have been more comfortable. We had dinner in the restaurant which was just great and after a good nights rest and an early rise to view the birds on our private courtyard we went back the the restaurant for a wonderful buffet breakfast., We were able to tour the lava tubes which were on the property and absolutely incredible to spend some time in with our guide. I can't say enough to tell you how please we were with the Royal Palm, the staff, and our entire experience while we were there. We just wish we could have stayed a little longer…
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Date of stay: January 2020
Location
Service
Sleep Quality
1 Helpful vote
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PRICE RANGE
$251 - $731 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal palm hotel santa cruz, royal palm santa cruz
FORMERLY KNOWN AS
Royal Palm Resort Hotel
LOCATION
EcuadorGalapagos IslandsSanta Cruz
NUMBER OF ROOMS
21
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Claim Your Listing Frequently Asked Questions about Royal Palm Hotel Galapagos
Which popular attractions are close to Royal Palm Hotel Galapagos?
Nearby attractions include Reserva El Chato (4.7 km) and Los Gemelos (2.8 km).
What are some of the property amenities at Royal Palm Hotel Galapagos?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Palm Hotel Galapagos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Palm Hotel Galapagos?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Are there opportunities to exercise at Royal Palm Hotel Galapagos?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royal Palm Hotel Galapagos have an airport shuttle?
Yes, Royal Palm Hotel Galapagos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Palm Hotel Galapagos have airport transportation?
Yes, Royal Palm Hotel Galapagos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Palm Hotel Galapagos?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Royal Palm Hotel Galapagos?
The staff speaks multiple languages, including English and Spanish.