Royal Palm Hotel Galapagos
223 reviews
#14 of 32 Hotels in Santa Cruz
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Km. 18 Via Puerto Ayora Baltra Isla, 200350 Ecuador
Lowest prices for your stay
US$ 284
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#14 of 32 hotels in Santa Cruz
Location
Cleanliness
Service
Value
The Royal Palm Hotel is a private family-owned hotel enjoying the quiet seclusion of its own 190-hectare estate in the lush Miconia Highland Forests of Santa Cruz. Located adjacent to the Galapagos National Park, the Royal Palm was built in 2002 and combines elegant colonial style with traditional island design. This boutique estate comprises 21 Casitas and Villas including family accommodation; the largest villa is named in honor of His Royal Highness the Prince of Wales who stayed at the hotel in 2009. The hotel has the relaxed and informal charm of an Ecuadorian Hacienda offering a unique sense of natural space.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
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223Reviews9Q+A44Room tips
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In January 2020, I booked a 3-day package for April 2020, including airport transfers, meals, and a boat tour. I only owed 50% of the cost at deposit, but because this was just an add-on to a larger trip, I paid 100%, trusting them. The second 50% was not due until 45 days before the trip, but around then, the pandemic caused a global shutdown, so I agreed to rebook for August 2020. In July 2020, the hotel told me the government was allowing reopening in August, but they couldn't find a boat with enough guests to operate. There's no point in going to Galapago Islands (plural) without going to the islands. The hotel told me I could rebook for any time before December 19, 2021, but would not refund the 50% that was not due until 45 days before travel, or honor their refund policy for cancellations. I contacted them recently to see if they can honor their obligations in April 2021, and they just told me it's likely they probably can, and if they can't, then they will only refund the boat portion, which is a small fraction of the total cost of the package (but the main reason for going to the Galapagos). I'm no longer going on my larger trip, so I'd have to purchase an additional $1000 of airfare just to go to Galapagos for 3 days--how can I book on this "maybe we can, maybe we can't" basis. They denied my refund request last year on grounds that I can use my voucher any time in 2021 up to December 19, but obviously that's not true since they have no idea whether they can honor their obligations. I asked if there is any time this year when they know for sure they can honor their obligations, and they didn't answer. It takes them several days to answer any question now, often saying they have to ask the general manager, who is not available for a week or two. In a world with email and smartphones, this is a ridiculous position to take. Are they running a business or not? This is the only vendor, travel or otherwise, that has refused to honor their obligations to me during the pandemic. Even LATAM, which is in bankruptcy, refunded my airfare last year and issued a $500 voucher as an apology for their tardiness. What can I conclude from this other than the hotel is using my money as an interest-free loan against my will, forcing me to take a trip I no longer want to take, at a time they can't even specify. I worry about what kind of services I would receive if I finally go. I understand the travel industry is going through a hard time right now, but at the same time, they profited in years before and must understand business has ups and downs and they need to make things right if they want to keep their reputation. I am not wealthy and did not agree to make a four-figure donation. If I were to make such a donation, I would want to choose the beneficiaries of such a donation.…
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Date of stay: April 2020
Helpful
If you are the lover of dainty, visit this hotel. Friendly and professional staff, really wishing to help you, the amazing location. The atmosphere - you feel you came back to the past ( in very good sense of this expression). To understand it yoU should visit this place. Thank you Royal Palm! We miss Royal Palm and definitely we will back to this cozy nest.
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Review collected in partnership with this hotel
Date of stay: November 2019
Room Tip: Super Villa is amazing
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1 Helpful vote
Helpful
We were looking forward to this hotel, but it does not live up to it's star rating as it has no restaurant at the moment. It is being refurbished, but we were only told 24 hours beforehand, really not good enough. Yes they run a shuttle into town, some 25 mins distant, but on one day there was no shuttle coming back, so that was a taxi at our expense. Absolutely no food available after lunch. Only got half of the breakfast we ordered on day 1, day 2 was much better, but still has to be eaten sitting in your room with no place setting or condiments. Shower room left a lot to be desired, who knows what lurks below the wooden slating! Millipedes galore in the room! Bed was very comfortable and furniture classic and good, but curtains don't meet and hang off in places. Biggest disappointment was that, although there was space to sit outside the room, there was nothing to sit on. Staff varied from being very helpful and pleasant, to one manager who could not have been more unpleasant if she tried. General cleanliness was not good, green mould and moss growing everywhere, in the pool shower, on all the paths, on lots of the buildings. There is nothing around, so no options to eat elsewhere other than town. We moved on our last night to be in town where there were other people and where we could eat!…
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Date of stay: February 2020
Helpful
My wife and I just went to the Galapagos for a 10 day cruise. Upon our arrival we stayed the first night at the Royal Palm Hotel prior to boarding the ship. We didn't want to leave! We were greeted by the hot manager who made us feel so and within minute escorted us to our Villa, We stayed in the Prince of Wales Villa which was private, beautiful, and couldn't have been more comfortable. We had dinner in the restaurant which was just great and after a good nights rest and an early rise to view the birds on our private courtyard we went back the the restaurant for a wonderful buffet breakfast., We were able to tour the lava tubes which were on the property and absolutely incredible to spend some time in with our guide. I can't say enough to tell you how please we were with the Royal Palm, the staff, and our entire experience while we were there. We just wish we could have stayed a little longer…
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Date of stay: January 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
The Royal Palm is a gorgeous facility. The villas are private and well-appointed, the staff is attentive, and the restaurant was quite good. Realizing that we visited during the rainy season, and the hotel is located in the moist upper forest climate, we were surprised by how humid and moist the villa was, despite running the air. We noticed a damp odor throughout the villa, and we had an issue with bugs getting in through the screen in the bathroom. Without these 2 issues, the stay would have been near perfect.
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Date of stay: December 2019
Location
Cleanliness
Service
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PRICE RANGE
US$311 - US$442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal palm hotel santa cruz, royal palm santa cruz
FORMERLY KNOWN AS
Royal Palm Resort Hotel
LOCATION
EcuadorGalapagos IslandsSanta Cruz
NUMBER OF ROOMS
21
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Claim Your Listing Frequently Asked Questions about Royal Palm Hotel Galapagos
Which popular attractions are close to Royal Palm Hotel Galapagos?
Nearby attractions include Reserva El Chato (4.7 km) and Los Gemelos (2.8 km).
What are some of the property amenities at Royal Palm Hotel Galapagos?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Palm Hotel Galapagos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Palm Hotel Galapagos?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Are there opportunities to exercise at Royal Palm Hotel Galapagos?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royal Palm Hotel Galapagos have an airport shuttle?
Yes, Royal Palm Hotel Galapagos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Palm Hotel Galapagos?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Royal Palm Hotel Galapagos?
The staff speaks multiple languages, including English and Spanish.