Royal Palm Galapagos, Curio Collection Hotel by Hilton
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 05/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Palm Galapagos, Curio Collection Hotel by Hilton
Updated 05/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 33 hotels in Santa Cruz
Location
Cleanliness
Service
Value
The Royal Palm Galapagos, Curio Collection Hotel by Hilton, is a family-owned hotel enjoying the quiet seclusion of its own 190-hectare estate in the lush Miconia Highland Forests of Santa Cruz. Located adjacent to the Galapagos National Park, the Royal Palm was built in 2002 and combines elegant colonial style with traditional island design. This boutique estate comprises 21 Casitas and Villas including family accommodation; the largest villa is named in honor of His Royal Highness the Prince of Wales who stayed at the hotel in 2009. The hotel has the relaxed and informal charm of an Ecuadorian Hacienda offering a unique sense of natural space.
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Property amenities
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
Full view
233Reviews9Q+A49Room tips
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+1
Our family stayed at Royal Palm for 1 week. The hotel was in the forest in higher elevation about 30 minutes from the town Puerto Ayora - very close to the tortoise ranch. The villas were beautiful and spacious with huge windows. Each villa had its private yard. The environment was relaxing especially after a day of island hopping tour. We had no trouble getting to town and back with taxis. All taxi drivers know the hotel (just say Royal Pal :) ). Everyone at the hotel was super friendly and helpful. The food was quite good, but Puerto Ayora offers more variety.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: It rains/drizzles often during our stay. The temperature was cooler than we expected for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
This lovely hotel is equidistant from Baltra Airport and the main town, Puerto Ayora (about 25 mins). It is up in the highlands which means cooler breezes and fewer bugs. I was part of a UNC Travel group that stayed here for 4 nights last month. The staff could not be friendlier and more attentive. They aim to please! The grounds are lovely and the meals were very good! I highly recommend staying here. You can choose from the casitas or the villas (larger but a bit farther from the main buildings).
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: When you make your reservation let the staff know if you have any accessibility issues (like...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I stayed for 5 days in the presidential suite Very expensive, poor service, poor wifi, poor restaurant. On a hill, 30 minutes from Puerto Ayora village and no transport offered, very lonely place. No spa, no bikes, seems abandoned. On the hill the climate is different from the shore, very often rainy. They have umbrellas at least… Having travelled a lot, I warmly suggest to choose some place in town. The Royal Palm does not offer a level of service and accomodation worty the price.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The place is beautiful. Cabins extremely comfortable. Spotless clean. Details followed to perfection by the staff. All tours were perfectly on time. Exquisite food. I will return! Weather in the area is humid but the beach and the town are very close by.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
From the moment I booked this Hotel to every excursion, meal, staff, management, room we will come back and stay Longer at this gem of a hotel. The lava cave inside the property is a must ! Thank you for a memorable stay
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was my first visit to Galápagos and we stayed at Royal Palm for a week. The staff was outstanding even before our trip helping us arrange everything we needed for our tours beforehand. They were friendly and helpful every time, always going the extra mile. Rooms were clean and comfortable, including fresh water, a french press and local, organic coffee. The whole complex is a beautiful, elegant group of buildings with lots of nature to explore. This includes the legendary volcanic caves (back in the day, expats would organize raves inside these caves and now they are building a restaurant). The hotel is located on the high ground of Santa Cruz which has a curious yet enjoyable weather. It has all the amenities you would expect: pool, restaurant and bar with a professional staff. I strongly recommend you get your meals from the hotel since it's good food (my favorite was breakfast) and it will be hard to eat anywhere else during your tours or trips inside Galápagos. Don't expect a good internet connection as Galápagos relies on satellites as of the time of this review (a fiber connection will be installed in 2022 so I'm looking forward to that).…
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Date of stay: June 2021
Value
Location
Service
Room Tip: If it's more than 2 people, try to get a Villa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I had an amazing time at the Royal Palm Hotel. I can say the staff is very organized, attentive, friendly, and they treat you like family. I will be returning in the near future like in the next year because I really love the atmosphere that they gave. The food was amazing. Some of the staff remember what how do you like your food and they could get to your specific taste. Oh one other thing that I really enjoyed about this hotel was that your home when you go into the hotel they are already trying to plan your next adventure or trip. They don’t want you wasting your time so they help you organize your trip which I love because I did a lot of activities there and I had an amazing time. I would highly recommend this hotel over any other place on the island. They even can take it to another island if you desire.…
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Date of stay: June 2021
Value
Service
Room Tip: Talk to Diego or Ariana
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This hotel is so beautiful. We stayed in Villa 6 with an unobstructed view of the rain forest all the way to the sea. Each night we watched the sunset from our dinette area while drinking a glass of wine. The bathroom and bedroom were so luxurious and comfortable and there was a separate room with large windows that acted as a screened in porch complete with a jacuzzi tub. The restaurant staff were incredibly attentive as they served the set meal each nigh. We asked for a special meal to celebrate a birthday and they came through in spades! Isabela and Andriana were so helpful with every aspect of our stay while Tatiana went out of her way to make each evening special. Don’t miss the Lava tunnel! It’s so interesting. You are also located only a few kilometers from 2 of the tortoise ranches. This is a great place to be pampered.…
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: January through March the water is only a few degrees warmer but the air temperature and humidity...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Diego Fernando Murtinho, Owner at Royal Palm Galapagos, Curio Collection Hotel by Hilton
Responded 1 Jul 2022
Hello Jeannet, Allow me to introduce myself; my name is Diego Andrade Murtinho, I am the General Manager of the Royal Palm Galapagos, and I am at your service. First and foremost, please accept my sincere apologies for such a late response. I would like to thank you for your visit to the Galapagos and for choosing the Royal Palm as your basecamp for your not-so-recent adventures. I am so glad you enjoyed the hotel, the surrounding nature, the weather, our team, and the overall experience. I look forward to seeing you again at the Enchanted Island; you have a home here, and we will keep it cozy for you.! Sincerely, Diego
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In January 2020, I booked a 3-day package for April 2020, including airport transfers, meals, and a boat tour. I only owed 50% of the cost at deposit, but because this was just an add-on to a larger trip, I paid 100%, trusting them. The second 50% was not due until 45 days before the trip, but around then, the pandemic caused a global shutdown, so I agreed to rebook for August 2020. In July 2020, the hotel told me the government was allowing reopening in August, but they couldn't find a boat with enough guests to operate. There's no point in going to Galapago Islands (plural) without going to the islands. The hotel told me I could rebook for any time before December 19, 2021, but would not refund the 50% that was not due until 45 days before travel, or honor their refund policy for cancellations. I contacted them recently to see if they can honor their obligations in April 2021, and they just told me it's likely they probably can, and if they can't, then they will only refund the boat portion, which is a small fraction of the total cost of the package (but the main reason for going to the Galapagos). I'm no longer going on my larger trip, so I'd have to purchase an additional $1000 of airfare just to go to Galapagos for 3 days--how can I book on this "maybe we can, maybe we can't" basis. They denied my refund request last year on grounds that I can use my voucher any time in 2021 up to December 19, but obviously that's not true since they have no idea whether they can honor their obligations. I asked if there is any time this year when they know for sure they can honor their obligations, and they didn't answer. It takes them several days to answer any question now, often saying they have to ask the general manager, who is not available for a week or two. In a world with email and smartphones, this is a ridiculous position to take. Are they running a business or not? This is the only vendor, travel or otherwise, that has refused to honor their obligations to me during the pandemic. Even LATAM, which is in bankruptcy, refunded my airfare last year and issued a $500 voucher as an apology for their tardiness. What can I conclude from this other than the hotel is using my money as an interest-free loan against my will, forcing me to take a trip I no longer want to take, at a time they can't even specify. I worry about what kind of services I would receive if I finally go. I understand the travel industry is going through a hard time right now, but at the same time, they profited in years before and must understand business has ups and downs and they need to make things right if they want to keep their reputation. I am not wealthy and did not agree to make a four-figure donation. If I were to make such a donation, I would want to choose the beneficiaries of such a donation.…
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
If you are the lover of dainty, visit this hotel. Friendly and professional staff, really wishing to help you, the amazing location. The atmosphere - you feel you came back to the past ( in very good sense of this expression). To understand it yoU should visit this place. Thank you Royal Palm! We miss Royal Palm and definitely we will back to this cozy nest.
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Review collected in partnership with this hotel
Date of stay: November 2019
Room Tip: Super Villa is amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Diego Fernando Murtinho, Owner at Royal Palm Galapagos, Curio Collection Hotel by Hilton
Responded 1 Jul 2022
Hello, Andrew 777Barb Allow me to introduce myself; my name is Diego Andrade Murtinho, I am the General Manager of the Royal Palm Galapagos, and I am at your service. First and foremost, please accept my sincere apologies for such a late response. I would like to thank you for your visit to the Galapagos and for choosing the Royal Palm as your basecamp for your not-so-recent adventures. I am so glad you enjoyed the hotel, the surrounding nature, the weather, our team, and the overall experience. I look forward to seeing you again at the Enchanted Island; you have a home here, and we will keep it cozy for you.! Sincerely,
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PRICE RANGE
$292 - $400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal palm hotel santa cruz, royal palm santa cruz
FORMERLY KNOWN AS
Royal Palm Resort Hotel
LOCATION
EcuadorGalapagos IslandsSanta Cruz
NUMBER OF ROOMS
21
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Claim Your Listing Frequently Asked Questions about Royal Palm Galapagos, Curio Collection Hotel by Hilton
Which popular attractions are close to Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Nearby attractions include Reserva El Chato (4.7 km) and Los Gemelos (2.8 km).
What are some of the property amenities at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Are there opportunities to exercise at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Royal Palm Galapagos, Curio Collection Hotel by Hilton have an airport shuttle?
Yes, Royal Palm Galapagos, Curio Collection Hotel by Hilton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Palm Galapagos, Curio Collection Hotel by Hilton have airport transportation?
Yes, Royal Palm Galapagos, Curio Collection Hotel by Hilton offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Royal Palm Galapagos, Curio Collection Hotel by Hilton?
The staff speaks multiple languages, including English and Spanish.