Best Resort in the Galapagos! We just returned from Golden Bay and had the trip of a lifetime! We were a group of 9 - 2 families traveling together. We cannot say enough about the resort and the staff. The location was ideal, you can walk to town, the beaches, the pier and the amazing restaurant and bar are right on the waterfront. The exceptional staff: Marco, Paulo, Pablo, Gabriela and all the other amazing staff member were second to none. Due to the Covid pandemic they are very meticulous regarding protocols and we felt extremely safe. The also helped us arrange private Covid testing to return to the US which made our travel home a breeze. Do not wait now is the time to visit the Galapagos!
We absolutely loved our stay at Golden Bay Galapagos and would love to go back! The property itself is new and beautiful offering unparalleled views of the ocean, the sea lions playing or sleeping on the beach right in front of the hotel and spectacular sunsets. In reality the hotel is even better and more beautiful than the pictures! When we arrived we were greeted by very friendly and professional Marco, he was extremely helpful recommending tours, arranging taxis for us and recommending restaurants. He even walked us to the restaurant he recommended! Marco is such a professional, everything we asked for, he was there to help us and did it with a smile. We met the owners Pablo and Luciana, can not thank them enough for their hospitality and their help during out stay! They made us feel at home and we enjoyed their company! Pablo arranged an unforgettable diving trip to Kicker Rock on a beautiful boat and another full day boat trip around the island. After meeting Luciana, a world class chef with experience from a 3 Star Micheline restaurant Alinea in Chicago, we can not wait to come back when the restaurant is open and try her creations! Breakfast on the rooftop patio is delicious with freshly made breads, jams and pastries. The island felt very safe during Covid. If you are traveling to the Galapagos stay at this hotel and you will fall in love with it as well! Luciana, Pablo, Marco - Thank you for your hospitality! …
Due to Covid-19 we had to cancel our trip. Per hotel rules we had already cancelled 100% of the cost. The hotel never offered a detailed cancellation policy and even with the covid crisis and our request, they dis not process a refund. They just left our reservation “open” until we finally decide to visit. Horrible follow-up and customer service
We had an enjoyable stay in this beautiful hotel. The suite is very spacious with the best view on the harbour, sea lions and wonderful sunsets! Good healthy food that surprise you and tasty cocktails. A place where you can just be and relax. The crew is very welcoming, friendly and helpful. In times of the Corona virus they did everything they can to help and make you feel at home. The hotel is also helping the people and environment of the Galapagos in the way they run the hotel, admirable. Staff, thank you all and take care in these times! Hope to see you soon this year.
This hotel is so good because of its staff. They were so friendly and helpful in every way possible. We stayed here 3 nights and each day we had a slight problem regarding our tour, nothing to do with the hotel, and they were a great help with phone calls etc. The room was large with a great view and large windows. Quite minimalistic, but has everything you need. The food was excellent and service great. Thank you.