We went for a romantic getaway on 1/14 and 1/15 and stayed in an ocean view king room. Spending $200 a night we thought we would be in a nice room….we were disappointed. We did have an ocean view, but the windows were so dirty that we couldn’t see it very well (on the inside). The bathroom floor was very dirty and the shower doors were dirty with soap scum. We unfortunately had only cold water in the shower, so it was horrible taking a shower. The TV cabinet was dusty and dirty. The room needed to be vacuumed in areas. It was apparent that the hotel is very outdated, but when the room needs cleaning, that’s a problem. We should have complained, but I did not want a problem with anyone.
I just returned from what was supposed to be a 3-night stay but we checked out early. The hotel needs to be gutted and they do not have nearly enough staff to deal with issues. We were misled about the pool being open for the weekend when we called to check a week earlier which is the only reason we had chose the hotel. Upon check-in we were told they were trying to get it open. Needless to say, the pool never opened. My room was located two floors away from my travel companion (despite each of us requesting to be close) and we were told the hotel could do nothing - we needed to contact the travel agency. The travel agency could not do anything so of course the hotel all of the sudden could change it for us. However, the room they moved us to was right next to the elevator which we could hear constantly through the paper thin walls, despite having a fan and sound machine that I brought from home. The bathroom walls were covered in mold. There was pee and dirty toilet paper in the toilet and hair in the sink. The ice bucket had visible, sticky stains on the cover. As if this wasn’t enough, I found multiple hairs in both beds. Housekeeping took pictures and brought me sheets and comforters (per my request because it was so late) but I asked to have the sheets changed the next day. Well when I checked the next day in the “freshly made” beds - still hairs. There was no attempt to compensate me despite these issues and was given a hard time when I checked out early. Instead, they acted as though not charging me for the last night was a favor. I’ve never had even close to as bad of an experience as this and every guest that I spoke to while there expressed similar concerns. Buyer beware times 10!!!…
I expected a smallish room (though the bathroom exceeded my expectations and was extra small). What I didn't expect was the smell. The moment we stepped off the elevator, we were overwhelmed by the stench. Truly, it smelled like cat urine- a lot of it. The room was dingy and didn't seem clean. We were there for a wedding and I didn't want to make a fuss that would upset the couple (who had paid for the entire room block), so we quietly checked out and left after the reception.
I don't like that they are hiding their historic escalators (yes I found them). I have been coming here since 1980's, and I remember the 3 floor Casino, the people mover that went to Sands/Claridge, as recently as about 2006, etc.. I remember the noodle place on floor 2 (which is still visible behind "conference room" signs). I remember the lobby floor, for example, which now has an art room which is never open. It HAD an escalator to the mezzanine but it is now stairs. Climb up those stairs and you get to the mezzanine but the escalator is blocked off. Get to mezzanine but you cant use escalator to second floor. Get to second and everything is blocked behind conference glass doors. Get to third and escalator set is blocked unless you can peel and peak behind glass covering. Ditto for 6th floor. And for some reason Pool is not open on 8th. Let's let this property regain it's full potential by opening every inch of it without hiding escalators and stuff . Also you should re open bus center. Easily findable by walking too, for us historians.…
Being in the wedding party of our granddaughter’s marriage at the Claridge Hotel this weekend offered a behind the scenes look at the extreme level of care and professionalism the Claridge claims to provide in its advertising. The truth is that what’s promised was overachieved by a staff that seamlessly orchestrated an event for just under 300 people. The three-day celebration began with a rehearsal dinner on Friday night, the ceremony followed by the reception on Saturday and brunch on Sunday. The initial, pre-dinner, cocktail hour took place in a beautiful, luxurious space that previously served as an art gallery. Multiple hors d’oeuvres stations were set up throughout the space, three bars were conveniently located and wait staff worked seamlessly offering both food and drink. Then on Sunday a fabulous brunch took place in The VÜE roof top bar. Everyone, from the courteous and accommodating valet parking attendants to individual food and beverage servers to the ever-present food, beverage and event managers were never out of sight to offer suggestions and directions. Those of us in the wedding party were given instructions by two very patient event managers, Lance and Jeff, resulting in a picture-perfect ceremony. While every aspect of this wedding celebration, without exaggeration, was completely over the top and confirmed by everyone in attendance, special recognition must go to Craig Johnson the head chef and his staff. If you were a foodie in attendance, you would agree that the preparation, presentation, and quality of the dinner items (just to name a few) like Chilean Sea Bass, fillet & lobster, etc, was unbelievable. To prepare, execute and serve almost 300 individual dinners flawlessly is a herculean task. Chef Craig and his team knocked it out of the park. Many thanks to the Claridge Hotel for going above and beyond in making our granddaughter’s wedding such an incredible event.…
The whole hotel needs updating. While the room was just ok, the whole hotel was dirty. Everything felt damp. There was not enough maintenance to keep up with the guests. The elevator floors were wet a few times. Maybe the guests are to blame. The air conditioner in the room was so noisy, we actually thought there was a helicopter outside. The service and food at the restaurant was bad. The workers at the rooftop bar were pleasant. You have to walk a block to get to the boardwalk, past a park. You don't really want to walk past that park after dark. I can only mention one positive: the shower had great water pressure with hot water.
I had a last minute booking. This building is so beautiful and charming. The views were incredible. Book a suite, treat yourself. The elevators get packed around checkout but the staff is understanding and kind.
We had a Family Reunion at the Claridge Hotel this July 2022. The location was in the center of everything. This luxury hotel was clean, comfortable, quiet and had good service with wonderful restaurants, views of the ocean from the rooms and rooftop , exercise room, pool and arcade. Something for everyone to do and enjoy. The rooms were clean and check in was quick and easy. Shari Buyse helped us plan a detailed, elegant, fun filled 3 day event. Shari assisted in planning every detail and was always available to review any questions we had. She was helpful during the event to ensure everything went accordingly. She ensured the food was perfect, as well as, accommodated the guests with dietary restrictions. Shari helped our vision of the event to come true. All feedback from our reunion guests was that it was the best reunion ever and it was unforgettable. They commented that the food was perfect, event space and hotel was memorable, and the views were beautiful. Our guests were amazed.…
We had low expectations based on previous reviews, but we were very pleasantly surprised. Our room was clean, comfortable and very quiet. We checked in two hours early and found the front desk staff friendly and helpful. The valets situated at the hotel entrance were always more than happy to assist us with directions. We will definitely stay at The Claridge again. That being said there are a few suggestions, which in no way affected our enjoyable stay: - the rooms could use another lamp or light fixture -there could also be a clock - it seems unnecessary to have daily house cleaning; perhaps the house keeping staff could be put to use in other areas
Since it's the oldest hotel, former casino too, in AC it is...well...old. It only has double or king size beds. Cramming 2 adults in a double bed is not really comfortable! The facility has a moldy, stale smoke smell in common areas. My allergies let me know! The guest rooms are ok, have been updated but there's still remnants of the old in cracked walls & mold in bathroom. It's the least expensive of the boardwalk hotels & centrally located. So it's convenient. But at nearly $300 per night or more, still pretty expensive for what you get! The pool was very nice & we enjoyed an evening swim.
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