Showboat Atlantic City Hotel

Showboat Atlantic City Hotel

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Panorama of the Balcony Suite at the Showboat Hotel
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Room & Suite (452)

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About

3.0
#27 of 41 hotels in Atlantic City
3.8 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Service
2.7 of 5 bubbles
Value
Overlooking the Atlantic Ocean and the city's iconic Boardwalk, this relaxed hotel with a New Orleans theme is a 5-minute walk from Steel Pier's amusement rides.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Coffee shop
Beach
Game room
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Personal trainer
Pool / beach towels
Restaurant
Breakfast available
Vending machine
Mini golf
Water park
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Spanish

Location

801 Boardwalk, Atlantic City, NJ 08401
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Atlantic City Intl Airport
17.3 km
See all flights
3.0
3.0 of 5 bubbles2,688 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Showboat Atlantic City Hotel boasts a prime location on the boardwalk, which is perfect for families and close to attractions, despite some noted service issues. However, the hotel's atmosphere and rooms are often described as outdated with maintenance and cleanliness falling short of expectations. Guests have mixed feelings about the amenities; the water park and arcade receive praise, but cleanliness and pool services disappoint. Many visitors also report noise disturbances and believe the hotel does not provide good value due to hidden fees and overpriced features.
Location
Convenient
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Unresponsive
Amenities
Underwhelming

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Detailed Reviews
raachmyers wrote a review Aug 2020
Topton, Pennsylvania
3.0 of 5 bubbles
My boyfriend and I stayed this past weekend for a quick one night getaway and the room price was affordable compared to other hotels on the boardwalk. Tip: if you are an essential worker, they offer a 15% discount on a room, you just need to show work ID at check in. The hotel was conveniently located on the boardwalk by ocean resort, hard rock and other casinos. The check in process was quick, parking for hotel guests over night is $25 which isn’t bad considering other rates nearby. We went right to the beach before check in and the beach across from the hotel is on the smaller side but it was nice as not as many people were there, easier to distance. We enjoyed our stay overall. Be careful as right now it is dine out or take out only so wait times are long and you have to book in advance for meals nearby. The room was clean and although could use some updating was overall very quality. As someone who is allergic to cats, the room was not smelly or irritating. I would definitely stay again. We also thought it was cool to see an empty gaming floor, and what used to be. Overall, staff was friendly, price was decent and room and property were clean, would stay again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor T wrote a review Aug 2021
West Warwick, Rhode Island
4.0 of 5 bubbles
I was super nervous for the hotel aspect of my trip after reading some of the reviews here. Checked in on Friday at around 2, super busy but not surprising given event. Room was on the 24th floor (after a somewhat nerve wracking elevator ride). We reserved a Jr King suite in the Bourbon tower (chosen based on reviews here). The room was somewhat modern (newer TVs (2), a nicer mini fridge, glass walled shower and huge tub). The room was large separate dining area, with bar seating, living room and desk area with a view. The king bed was separated with sliding pocket doors with another good view and a glass shower separating it from the bathroom. Toilet was separate with another locking door. Overall the room was clean and the view was great, pleasantly pleased.
I had called prior to the stay and inquired about parking so was aware of options and opted for adjoined garage parking for 25$/day. People have complained about not knowing this info prior but it was easy enough to call and figure out. Overall parking was safe, easy and efficient so I can’t complain.
Housekeeping isn’t currently doing routine cleanings which was a problem according to other reviewers but also was indicated prior to check-in. This worked for us as we always forgo the daily cleanings. However, the front desk staff did let us know if at any point we did want or need a cleaning to just call and request one. Others mentioned a lack of towels which we also did not experience (twice a day showering between people given the heat and activities did not pose a problem).
Food options were just downstairs which was a plus, coffee at the gift shop which also had anything else we ended up needing.
Overall, the stay was nice, a bit pricey if anything (but phish surge pricing so understood). The room was a bit worn in minor aspects (crown molding no longer lining up, a broken tile and a broken deadbolt) but overall clean so a win in my book.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Adjoined garage parking is 25$/day Bourbon tower rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Showboat Atlantic City Hotel
Responded 18 Aug 2021
Taylor, we appreciate you selecting us and are delighted to read about your great experience at the Showboat Hotel. We love to make our guests feel welcome, and we are pleased you had a restful and relaxing stay in your balcony suite overlooking the boardwalk. We are also glad to read that our associates provided the information you needed which helped you. It was our pleasure serving you, and we hope you will reserve a room with us again! General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Gigi H wrote a review Aug 2021
2.0 of 5 bubbles
We stayed at showboat because we had family in town and it isn’t a casino. We thought it would be the most convenient with small children. I was very disappointed. The lack of customer service at the front desk is most unsettling. I felt with 3 different hosts and all three were unfriendly and indifferent to my questions, needs and concerns. I was given different responses at different times and laughed at when I requested clean towels. Was told I couldn’t get additional pillows when I said there were only 2 pillows on a king size bed. The Orleans tower isn’t clean and smells. Family stayed there I requested the other tower which was better but grossly outdated with large stains on the rugs. Parking is a complete scam. It was 25 for self park per night and 30 for valet, regardless if you take your car out or not. So a 3 night stay will cost you an additional 75-90 for parking plus tax! There is no one to help with luggage, also no one helping with doors and there are no automatic doors. So someone with small children has to wait and rely on strangers to hold the door open if you need a luggage cart. Day of checkout, housekeeping started banging on the door at 8:00am and did so every hour until we left even after telling them we had small children and wouldn’t be checking out until 11:00am because there was a 20 person waiting list for the luggage carts. At checkout the hosts,2 were available, with no line, didn’t acknowledge me, I raised my hand after standing there feeling ignored, because they were discussing there breakfasts, I was waved over, stood there while they continued to discuss what upset their stomachs! So I interrupted and said I was checking out requesting a receipt, wasn’t looked at, said room number, printed and handed it to me. That was it, like I said very impersonal, unfriendly and flat. It isn’t a cheap stay so I feel justified in expecting a better stay.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Showboat Atlantic City Hotel
Responded 21 Aug 2021
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. General Manager
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Becky L wrote a review Oct 2020
5.0 of 5 bubbles
I was there for a convention. It perfectly fit our needs. For our conference, we were given the space and tools to meet all of our needs. As a result, it created a personal feel as the hotel was not overrun with casino guests so pretty much anyone we encountered was there for our event and Showboat gave us so much space and met our every need with personal attention.

While some rooms seemed due for an update and showed some wear, (I imagine with the loss of the casino and revenue they have not been doing many capital line updates) it was very clean and comfortable. The staff was accommodating: from the warm greeting of the valet and front desk staff to everyone we encountered in between. Our room request options were granted, and any time we needed anything – extra towels, blankets, etc., to the bellhop service on checking out, Showboat staff went above and beyond to be friendly and helpful. We saw COVID protections everywhere – from all employees wearing masks, to signage and sanitizer provided throughout. The rooms were dirt cheap and quiet, we paid less than half what we paid per room per night to attend the same conference at a neighboring hotel a year earlier, and did not have to deal with hallway noise all night long.

Minutes from the action of AC but removed enough that you don’t have to deal with the chaos of AC, if you are looking for a casino hotel in Atlantic City that won’t break the bank, Showboat will fill the bill. I hope we make Showboat our home for years to come!
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Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Request an Ocean View - it's worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Agency / Consultant at Showboat Atlantic City Hotel
Responded 22 Oct 2020
Thank you for posting a review about your stay with us at the Showboat Hotel while you were here to attend a conference. We are glad that you were pleased with the many amenities available for your convenience and that you loved our well-kept rooms as well as our impeccable hospitality. We are also glad you liked the precautions we are taking to provide our guests with a safe environment. We appreciate you recommending us to future guests and look forward to hosting you again soon. General Manager
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Nurse Amandy wrote a review Jul 2021
1.0 of 5 bubbles
We booked a two night stay for our daughter’s orientation at Stockton and only stayed one night. Upon arrival, the nice parking garage was not in service, they had a potholed lot for self-parking so we pulled to the loading zone to check in. We Booked Adjoining rooms. When we got there, they had us five floors apart. They changed it back to adjoining and that was where the fun begins.
I had to leave my drivers license to get a luggage cart. There wasn’t anyone checking keycards and no visible security, so anyone off the street could roam the halls.
The elevators we very slow and two were out of service. The entire place smelled of stale smoke and every surface was covered in greasy fingerprints and smears. So much for the supposed covid cleaning protocols. When we got up to our rooms, the door was ajar on one. It smelled like people had just been in there smoking. We called housekeeping who said they would be right up to treat the room, An hour later, a man who looked like he just came out of a seedy bar shows up with a can of glade air freshener, he asks if we want to change rooms. Of course there weren’t adjoining ones available so we said no.
Meanwhile, our 14 yo daughter and her grandmother noticed other issues, dirty sheets, the carpet was disgusting, broken snd missing cabinet doors, etc. In my room, there was blood on the bathroom ceiling and all the handles on drawers were sticky. Our couch had a huge stain (don’t want to speculate) and there were cigarette burns on every surface and huge scorch marks on the carpet. The wallpaper had drips of what looked like strawberry daiquiri.
In both rooms, the lamps had 40watt bulbs, probably so you wouldn’t notice how incredibly dirty everything is.
My husband and I went downstairs and noticed there was no casino, it was a giant arcade. We went to the ACE Bar where there was BBQ sauce on the chairs and the floor was littered with trash. We asked the bartender what happened to the Showboat and she said they lost their casino license and had turned one of the towers into apartments. You can’t charge your food or drinks to your room and there isn’t room service, not that I would want to take a chance on food brought up by the man who brought up the air freshener.
The walls are thin and you can hear doors slamming and people talking all night.
We had called housekeeping again to bring clean linens but they never came.
The shower faucet handle came off in my hand when I turned on the water.
In the morning, we checked out and checked into a different hotel.
Do not recommend.
Would give 0 stars if possible.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corrin M. wrote a review Feb 2020
Philadelphia, Pennsylvania
5.0 of 5 bubbles
This was my husband and I 1st time at this hotel. Katrina was our front desk hotel clerk she welcomed us with a warm smile and helped us with Valet parking because we wanted to pay cash for parking. Katrina made sure we had a decent room and once we entered the room she called and ask us was everything ok in our room and to let her know what we needed if anything. As we was leaving the next morning for check it was Katrina again at the front desk with that warm smile and ask how was our night and she hopes to see us again and we hope to see Katrina again as well because we decided that the Showboat will now be our go to Hotel when we visit A.C. Thank You
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at Showboat Atlantic City Hotel
Responded 11 Feb 2020
We are flattered by your very kind review of the Showboat Hotel. Team members like Katrina are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out, and we will share your compliments with her to recognize her for a job well done. It was a pleasure having you and your husband as our guests, and we look forward to hosting you both again on your every visit to Atlantic City. General Manager
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Maximilian L wrote a review Sept 2021
1.0 of 5 bubbles
Where do I start the rooms were dirty misfitted sheets on the bed no room service no customer service just the biggest disappointment ever the showboat has sunk. Called front desk never received a call back nor anybody came to open the safe provide us with coffee proper sheeting for the bed I was told that the maid service don't need to come and clean the room every day they come upon a request I went about 40 rooms a year and this is the worst that I ever rented. Too bad I can't rate a big fat zero because that is what they would get. O and pool i was told it been under construction forever. Just a joke
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Showboat Atlantic City Hotel
Responded 28 Sept 2021
Thank you for reviewing your stay at our hotel. We apologize for the cleanliness issues you experienced during your time with us. We are sorry for your disappointment with your room and that it did not meet your expectations. We do not take such concerns lightly and, we will share your comments with our appropriate teams as we strive to improve our guest experience. We also regret your disappointment with the changes in our housekeeping service and the inconvenience it caused. We would like to regain your trust and hope you will give us that opportunity in the future. General Manager
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Chy Chy B wrote a review Jul 2021
1.0 of 5 bubbles
The worst hotel I have stayed at thus far. The rooms have no microwaves unless you are staying in a suite. My sister takes medication, and has to watch everything she eats due to it and brought her own food. We asked the front desk and these two ladies were so mean, unhelpful, unaccommodating!!! It’s 1:30 am, where can we get food at this time, so to use your microwave for 5 minutes, would not hurt you, not like anyone there paid for it out of there pockets.

Room service is just horrible! I have to call multiple times just to get someone to answer. Finally when someone did, we requested towels which took exactly 43 minutes to come, we know because we were waiting to shower.

All of the elevators do not work and there was a line on the first floor almost everyday just to get in the elevator. We stayed for 4 nights! Someone even came to run the elevator and tried to tell us 5 out of the 6 elevators were working and due to people constantly coming that’s why there was line. Sr, give me a break, that was day 3 and I experienced the same each and every single day.

We went to the pool, pretty small by the way. We tried sitting on 3 separate chairs and all the backs where broken off. We had to move chairs around just to be comfortable to sit by the pool.

Oh yea, due to COVID no room service! However, no one can come to take out the garbage? No one can come to pick up the used towels, etc.

Customer service in general is just disgusting here.

Parking is $20-$25 a night (self parking) and valet is $30. I went to the parking garage next door which was $5 for guest and $10 for non-guest. Literally next door!

The hotel does not provide beach chairs for the beach.

Oh yea, our tub is clearly clogged as the water does not go down right away and builds up during shower.

Would never book again! Never!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Showboat Atlantic City Hotel
Responded 3 Aug 2021
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We appreciate all your feedback and will share your concerns appropriately to deliver a better service going forward. We do hope you reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. General Manager
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cindym82 wrote a review Jul 2021
New Jersey
1.0 of 5 bubbles
I would give this place 0 stars if I could. This hotel is the armpit of Atlantic City. The check in process was fine but everything after that was horrible. The hotel needs to be torn down and just rebuilt. Half the elevators do not work, the hallways have never been cleaned and have stains and garbage on them, the room had no towels and no hand soap. There was no safe in the room and although it comes with a fridge they turn it off, so make sure you turn it on. All the wallpaper is peeling and the chairs are so stained you think you'll catch something from just looking at them. The sheets on the bed are so thin that you can actually see the design on the mattress. They are super uncomfortable and they only provide you with 2 mini pillows. There are no restaurants open for breakfast and only 2 serving fast food dinner. The entire place looks unclean. The fitness center is big, but its open to any and everyone including outside visitors and definitely is not cleaned and had no hand sanitizer anywhere to clean your hands after. After all of this when leaving I watched a man allow his small dog to go to the bathroom on the lobby floor (#2 not #1) and just walk away.....stay away at all costs!!!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike A wrote a review Feb 2020
Rockville Centre, New York
4.0 of 5 bubbles
I was very happy to find a hotel that allows pets and doest charge a ridiculous rate. Showboat has that covered it was 50 dollars extra to bring my dog. They put people with animals on the 21st floor. I was surprised that they had carpet in the room, I was figuring it would be all tile to eliminate animals marking and what not. Much to my surprise they had carpet and the room did not smell at all. The hotel does not have that many amenities but the price was right it was nice and quiet and a good place to stay with my dog while I was in town for a Car Show / Auction.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at Showboat Atlantic City Hotel
Responded 11 Feb 2020
Thank you for choosing to stay with us at the Showboat Hotel while you were here to attend a car show, and we appreciate you letting us know you found us a good value for money. We are delighted to read you loved the spotless condition of our pet-friendly accommodations and that you and your pet had a relaxing time with us. We value your feedback and look forward to welcoming you and your four-legged friend on your next trip to our area. General Manager
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Mikayla J asked a question Feb 2024
Philadelphia, Pennsylvania
Its 2024 does showboat allow 18 year olds to check in?
Answer from mfellegara
Bronx, New York3 contributions1 helpful vote
Pretty sure 21 or adult can register room and leave
metsfanmo asked a question Oct 2023
Forked River, NJ15 contributions4 helpful votes
is there a pool
Answer from nvts280
Bristol8 contributions2 helpful votes
The only pool I am aware of is in the water park.
Answer from Zaivi F
2 contributions2 helpful votes
I always call directly. I never do anything online. I rather speak to live person. I don't know phone number by heart but if u look it up on website it should have it.
kayla g wrote a tip Today
1 contribution
1.0 of 5 bubbles
"Stay somewhere else and just visit the hotel for the vendors"
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Michael F wrote a tip Yesterday
1 contribution
2.0 of 5 bubbles
"The tower only had 1 of 4 working elevators. We had to wait an extended period for an elevator upon checkin. At checkout time we also waited"
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Octavia T wrote a tip Yesterday
1 contribution
1.0 of 5 bubbles
"Do not stay here."
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William J wrote a tip Yesterday
1 contribution
1.0 of 5 bubbles
"Stay somewhere else!!!! Bring a hazmat suit and a candle. Don't use the elevators. "
Read full review
Leah A wrote a tip 22 Jul
1 contribution
1.0 of 5 bubbles
"Save your money and go somewhere else "
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Not the right property for you?
There are more places to choose from in the Atlantic City area.
PRICE RANGE
₹7,950 - ₹18,661 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew JerseyJersey ShoreAtlantic City
NUMBER OF ROOMS
782
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SHOWBOAT ATLANTIC CITY HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Showboat Atlantic City Hotel
Which popular attractions are close to Showboat Atlantic City Hotel?
Nearby attractions include Hard Rock Casino (0.3 km), Steel Pier Amusement Park (0.4 km), and Resorts Casino Hotel (0.4 km).
What are some of the property amenities at Showboat Atlantic City Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Showboat Atlantic City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Showboat Atlantic City Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Showboat Atlantic City Hotel?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Showboat Atlantic City Hotel?
Conveniently located restaurants include Capriccio, Eastwind Chinese Restaurant, and White House Sub Shop.
Are there opportunities to exercise at Showboat Atlantic City Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Showboat Atlantic City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Showboat Atlantic City Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Showboat Atlantic City Hotel?
The staff speaks multiple languages, including English and Spanish.
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