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Estelar Santamar Hotel & Convention Center

Traveller (378)
360
Panoramas (24)
Pool & Beach (125)
Certificate of Excellence

About

Location
Cleanliness
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Certificate of Excellence
ESTELAR SANTAMAR HOTEL & CONVENTION CENTER A PLACE THAT HEIGHTENS EVERY EVENT Located in the area of Pozos Colorados, a few minutes from the city, and by one of the most spectacular beaches of Santa Marta, ESTELAR Santamar Hotel & Convention Center is the epicenter of the most important events in the city, thanks to its impressive Convention Center, and the place in which all spaces, environments and activities combine to make unforgettable every business or relaxing visit. A place where all your trips are great events. RNT #1262 Pozos Colorados Convention Center with 12 Meeting Rooms Independent from the hotel, constituted by 12 meeting salons with capacity from 20 to 1,200 people, exhibition space and logistics for registration and accreditation. All the needed technology, infrastructure and services for your events. Services/Amenities: 24-Hours Room Service / Business Center / Internet Room / Laundry Service / 3 pools / Tennis Court / Jacuzzi / Entertainment activities / Shuttle / Wireless Internet Access / Gift shop. Restaurants & Bars: Mar de Leva Restaurant / Tamajar Ba.
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Property amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
593Reviews
649Photos
12Q+A
20Room tips
Traveller rating
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Popular mentions
This place was in a nice area of town, had a beautiful pool, wonderful food and a nice view of the Caribbean. We also saw a band and dancers. It was a very enjoyable afternoon in a nice locale. It is a popular resort with Colombians from all over the country according to our
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Response from Hoteles_Estelar, Gerente at Estelar Santamar Hotel & Convention Center
Responded 5 weeks ago
Dear Mr. Guest, cordial greetings. Thank you for sharing your experience after your recent stay with us. We are glad to see that every aspect of your stay was positively valued. We hope to return to continue to serve you with the warm and effective service that has characterized us. Francisco José Coronado General Manager Estelar Santamar Hotel & Convention Center
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This property is also sometimes called the Santamar Resort or Santa Mar Resort and Convention Center. We arrived by bus as part of a cruise ship tour. We had a scheduled show and local food but they were still entertaining the previous group so we had to wait a while. They did
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Response from Hoteles_Estelar, Gerente at Estelar Santamar Hotel & Convention Center
Responded 5 weeks ago
Dear Mrs. Guest First of all, thank you for the time you gave us to let us know in detail your comments about your recent stay at our hotel. We want to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service we have taken careful note of your comments and suggestions, guiding them in the correction and improvement of our processes to meet the expectations of our customers. We hope you give us the opportunity to have you back with us and to assist you with the quality and warmth of service that identifies the hotels of our Star Organization. Cordially, Francisco José Coronado General Manager Estelar Santamar Hotel & Convention Center
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By far the worst hotel I being in my last 30 years Bad costumers service Bad food I got food poising. Old hotel rooms and old building. The rates are overpriced for this kinda hotel I will not even give it one star. The hotel systems are old and everything is done in old
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Response from Hoteles_Estelar, Gerente at Estelar Santamar Hotel & Convention Center
Responded 8 Jan 2019
Dear guest We want to apologize for the non-conformities that you have expressed during your stay with us. Interested in improving all our operational processes, we have taken careful note of the aforementioned, so that situations like this do not happen again; In the same way we have taken corrective actions with the immediate manager in charge to avoid future inconveniences of this type. We hope to have the pleasure of treating you and receiving you in this, your home Cordially; Francisco Jose Coronado General Manager Estelar Santamar Hotel And Convention Center
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This visit was disappointing . Avoid to book rooms 516, 517 and vicinity if you need internet access during the stay. If you happen to get a small signal, it quickly disappears . Second, If you are planning your visit to rest and relax, avoid the weekends unless your sleeping
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Review collected in partnership with this hotel
Response from Hoteles_Estelar, Gerente at Estelar Santamar Hotel & Convention Center
Responded 20 Dec 2018
Dear Miss Carmen We want to present the apologies for the nonconformities. Interested in improving our quality of service we have taken note of your comments and suggestions, guidance and improvement of our processes to meet the expectations of our customers. I thank you in advance for your understanding and I hope you will allow us to continue attending this, your home. Receive a warm greeting, Francisco José Coronado General Manager Estelar Santamar Hotel & Convention Center
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We are avid travelers and rarely have given poor reviews. This was supposed to be a relaxing vacation. It turned to be anything but that. The hotel plays loud music till late a night. I even tried by Bose noise reduction headphone without any success. In addition, the wireless
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Response from Hoteles_Estelar, Gerente at Estelar Santamar Hotel & Convention Center
Responded 17 Dec 2018
We want to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service we have taken careful note of your comments and suggestions, guiding them in the correction and improvement of our processes to meet the expectations of our customers.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorEstelar Santamar Hotel & Convention Center
The Standard Twin Room at the Estelar Santamar Hotel & Convention Center
Professional photo exclusively commissioned by TripAdvisorEstelar Santamar Hotel & Convention Center
The Standard Double Room at the Estelar Santamar Hotel & Convention Center
Professional photo exclusively commissioned by TripAdvisorEstelar Santamar Hotel & Convention Center
The Suite Room at the Estelar Santamar Hotel & Convention Center
Professional photo exclusively commissioned by TripAdvisorEstelar Santamar Hotel & Convention Center
The Suite Room at the Estelar Santamar Hotel & Convention Center
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Yoli, en nuestro hotel SANMTAMAR puedes encontrar una gran variedad de precios y saber por ejemplo un desayuno un continental cuesta $15.000,oo pesos colombianos , si prefiere desayuno buffet tiene un precio $30.000,oo pesos colombianos. que esta compuesto el desayuno se ofrecen 4 variedades de jugo (naranja y papaya, el tercero es saludable y el cuarto que varía a diario); 4 frutas (piña y papaya, la tercera es de mano y la cuarta que varia a diario); tres tipos de cereales donde uno es hojuelas de maíz, el otro rota a diario y es azucarado y el tercero es integral. De dulces hay 4, uno de fruta que rota a diario, miel de maple, banano en crema de leche y fresas en almíbar. La estación láctea tiene leche deslactosada, un kumis natural, un yogurt que rota a diario de sabor, un yogurt light, un cereal de la casa y para tener disponible en Cocina: leche entera, descremada o de soya. La estación de quesos tiene cuatro tipos de quesos (sabana, campesino, holandés y mozarela). La estación de carnes frías tiene 3 tipos de jamón y una variedad de carnes ahumadas que rota a diario. En la estación de productos calientes, se tienen huevos con un manejo para baja ocupación hasta un 30% de ocupación, 3 variedades de huevos una al gusto, huevos revueltos solos y revueltos con un ingrediente que rota a diario. Para Alta ocupación, 4 variedades: una de huevos revueltos solos, revueltos con un ingrediente que rota a diario, omelette con un ingrediente que rota a diario y tibios de 8 minutos. También se maneja caldo que rota su preparación a diario, calentao o arroz típico que rota a diario, hospitalidad 100% colombiana, arepa que debe rotar a diario su preparación, dos opciones de hospitalidad 100% colombiana (fritos, patacones, cayeye, empanadas, carimañolas). Lo anterior con salsas (guacamole, hogao, salsa coctel, sour cream, suero costeño. En la estación de panes, hay 7 variedades de panes. Otros: wafles, tostadora con 4 rebanadas, queso crema, mantequilla y mermelada en sachet y arequipe. En la estación de bebidas calientes: leche deslactosada, té, café, aromática según receta estándar, chocolate. ALMUERZO o CENA BUFET $41.000 pesos colombianos Se ofrece, una sopa y una crema que rotan a diario, una de ellas debe ser hospitalidad 100% colombiana; 16 variedades de ensaladas, 1 opción de pastas con 2 salsas; en la línea caliente debe haber una variedad de hospitalidad 100% colombiana ,3 acompañamientos calientes; 4 proteínas; 2 variedades de jugos; 5 variedades de postres donde uno es dietético y otro es hospitalidad 100% colombiana y una estación de panes. También está la carta de opciones ligeras, la carta infantil y la carta de Mar de Leva, ésta con desayunos, entradas frías, calientes, fuertes, pastas, arroces, comidas rápidas y postres. Muchas opciones de comidas rápidas por ejemplo hamburguesa $21.000,oo pesos colombianos Otras opciones a ofrecer: pizzas, parrilladas en el ambiente Playa Parrilla para altas ocupaciones. Tenemos una Carta ligera cuyos precios promedian en $18.000 pesos colombianos . De otro lado la distancia entre el hotel y el centro histórico de la ciudad es de 8 kilómetros mas o menos 15 minutos en vehículo, en el hotel tenemos una estación de servicio de taxis. Cordialmente Francisco
0 votes
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es all inclusive?
Hay que tener cuidado el jefe de meseros es inconsistente en las respuestas de si algo viene incluido o no. En recepción te dicen que ellos no saben y al final no se sabe sino hasta que se hace el check out.
1 vote
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Buenos días, yo estuve alojado este año y no es all inclusive. También conozco Manzanillo y vale la pena aclarar que el Santamar no es 5 estrellas, pero es un buen hotel.
0 votes
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123
"Probably skip this hotel entirely"
"i would choose anything but the road-facing rooms!"
"I prefer the cabañas"
"Near beach and restaurant."
"ask for a room facing the ocean for better veiws"
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PRICE RANGE
US$ 79 - US$ 120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
estelar santamar hotel santa martaestelar santamar hotel and convention centersantamar hotelestelar santamar santa marta
LOCATION
ColombiaMagdalena DepartmentSanta Marta DistrictSanta Marta
NUMBER OF ROOMS
128
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