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GHL Comfort Hotel Costa Azul

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GHL Comfort Hotel Costa Azul
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237 Reviews from our TripAdvisor Community

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Showing 18: English reviews
1 review
Reviewed 26 February 2016 via mobile

I stayed at this hotel over the holidays. We booked a suite in their main building and were highly disappointed. The following could be said of our room: - humidity odor - no hot water - water pipe burst and no clean water during one night of our stay. We had family members who were traveling with us and staying... More 

Helpful?
Thank Paul S
1 review
Reviewed 17 September 2015 via mobile

Location is 30 mins from Santa Marta and there is nothing else near by. Overall was under impressed by the hotel and it's facilities.., looks like it might have been enjoyable 20 years ago. In dire need of a reservation and clean. Also none of the staff speak any English, you will need to download a translate app if your... More 

Helpful?
Thank Chelsea N
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear customer Receives a warm welcome from GHL RELAX HOTEL COSTA AZUL, are very grateful for helping us Evaluate our service, every comment and every punctuation are Important to Improve our quality. His comment was Delegated to Involved heads to take corrective Measures to Prevent re-submission of the same nonconformity. We are looking forward to your return soon. Yours sincerely.... More 

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Brussels, Belgium
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2015

Positives: the pool is great for kids! Kills alot of time... Practical to have the restaurant next to the pool, as well as the beach ( though not impressive). Good service by staff and felt secure. Overall clean, except the toilets by the pool! Negatives: the entire old building has a himidity problem and needs serious rennovation. The junior suites... More 

Helpful?
Thank Anamaria_b167
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Respected Lady Ana Maria Reciba one special I greet in name of the Hotel GHL Relax Costa Azul. We are grateful for his nice comment it brings over of his experience in his last demurrage in our hotel. We regret finding out about his non-conformity with the services offered by us in his demurrage in our hotel, always it has... More 

1 review
Reviewed 21 August 2015 via mobile

-Rooms are clean, but had no hot water during our stay. -Pool bathrooms are a horror; mosquitos own them, unkept and no toilet seats, tp, or hand towels ever available. -Main bldg. has bad humidity issues, and found mold on ceilings. -Restaurant prices above local avg.

Helpful?
Thank Carlos B
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Estimated gentleman carlos receives a cordial greeting of GHL Relax Hotel Costa Azul wanted to be grateful for him for having taken the time to describe his experience in the hotel, for us it is very important each of his comments brings over of our services. In advance we are grateful for him for having given ourselves a few minutes... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2015 via mobile

I spent 3 nights there, its a quite hotel but its far from Santa Marta and El Rodadero where's place of interest, the hotel should have constantly transport to Santa Marta city, all time you have to take taxi and its too expensive, so, if you choose this hotel because you think have good prices must consider you will spent... More 

Helpful?
Thank ALEJANDRA R
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear Guest receive a cordial Greetings from GHL RELAX HOTEL COSTA AZUL, We are very grateful for helping us to evaluate our service, every comment and every score are important to improve our quality.Unfortunately we are far from the city, it is considered if we can take service of own transport as a route that goes out in the morning... More 

Apple Valley, California
1 review
Reviewed 29 May 2015

Excellent hotel, large rooms and clean, beds are comfortable, the only problem is the location, they are far away from the city and it is expensive travel on taxi to anywhere, the food in the restaurant was very good, but expensive, the service was pretty good

Review collected in partnership with Amoma.com

Helpful?
Thank Luis M
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Estimated guest receives a cordial greeting on behalf of all the collaborators of GHL Relax Hotel Costa Azul, we are grateful for him for his comment that they are very important for us since it does not help to evaluate our service. Me gustaria him to inform that it is considered to be the possibility of having an own transport... More 

Bogotá, Cundinamarca, Colombia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 April 2015

Pros Far away from the city center Big pools Private beach Great costumer service, specially a Restaurant miss called Gloria Clean Rooms Cons The shore view looks coil cargo ships There's nothing to do or any place to visit nearby the hotel You'll have the hotel's restaurant as the only option to eat nearby Check in would only take place... More 

Helpful?
Thank JuanRivas
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear guess receives GHL's cordial Regards THEY RELAX THE HOTEL BLUE COAST, we are be very grateful for helping ourselves to evaluating our service, every comment and every account are important to improve our quality. We are grateful for all his recommended hope that you visit us in the future for being capable of serving him since you it deserves.... More 

London, United Kingdom
Level Contributor
72 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 March 2015

From the outset I have to say that this review only relates to the amenities and service of the hotel as I stayed in the private apartments that are connected to it and in the same building as some of the rooms. The location is excellent for the beach which is right in front of the pools of the hotel;... More 

Helpful?
Thank disestablishman
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear Guest receive a cordial Greetings from GHL RELAX HOTEL COSTA AZUL, We are very grateful for helping us to evaluate our service, every comment and every score are important to improve our quality. We hope his soon return. Yours cordially. Claudia Liévano More 

Valley Stream, New York
Level Contributor
143 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 November 2014 via mobile

Excellent hotel great installations the crew members are very nice this hotel has a great location near to all the touristic center of santa Marta like Taganga, Tairona park and el rodadero you can't miss those beatifull place

Helpful?
Thank Roberto L
GHL COMFORT Hot... C, Guest Relations Manager at GHL Comfort Hotel Costa Azul, responded to this review
Google Translation

Estimado Señor Roberto Reciba un caluroso saludo de parte de toda la familia GHL Relax Hotel Costa Azul, agradecemos el... More 

Bogota, Colombia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 November 2014 via mobile

We stayed at the hotel 3 nights and have to say that we were quite disappointed. When we did the check in we had to wait for 40 minutes. We asked to talk to the administration but we were not. It stands very clear that if you do check out late you have to pay an extra fee. We asked... More 

Helpful?
2 Thank Vanessa P
GHL COMFORT Hot... C, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review

Kindest regards from the whole family GHL Hotel Costa Azul Relax your comments are very important to us and we want to thank you for let us know how was your experience during your recent stay. We understand how it must have felt when you communicate your arrival and we are already working on that situation like yours do not... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning

Additional Information about GHL Comfort Hotel Costa Azul

Address: Zona Franca Pozos Colorados Km 19, Santa Marta, Colombia (Formerly Costa Azul Beach Hotel)
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: ₹ 4,432 - ₹ 19,092 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — GHL Comfort Hotel Costa Azul 3.5*
Number of rooms: 67
Reservation Options:
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Hotel Style:
#7 On the Beach Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from GHL Comfort Hotel Costa Azul staff and other travellers.
10 questions
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Questions? Get answers from GHL Comfort Hotel Costa Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the twin rooms in the new building for more comfort; or if you want a view of the sea, then upper floors in the old building.”
 of 5 bubbles Anamaria_b167, 23 Aug 2015 | Read review
“room was good and clean”
 of 5 bubbles G7CKluism, 29 May 2015 | Read review
“Ask for the new suites at higher floors”
 of 5 bubbles JuanRivas, 5 Apr 2015 | Read review
“Those high up have the best view”
 of 5 bubbles disestablishman, 23 Mar 2015 | Read review
“The rooms are standard type rooms, nothing special.”
 of 5 bubbles TeejAd, 31 Aug 2014 | Read review
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