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AC Hotel Santa Marta

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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Bar/Lounge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room features
Non-Smoking Rooms
Good to know
HOTEL CLASS
Reviews & more
24Reviews
64Photos
0Q+A
1Room tip
Traveller rating
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Show reviews that mention
This hotel is quite new, so something are need to be figured out. Best thing about this hotel is the parking lot and the port of santa Marta view from some rooms.
Regarding rooms, it kind of weird the fact the sink is in the middle of the room, toilet and shower are separated and
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Response from Leonardo R, General Manager at AC Hotel Santa Marta
Responded 1 week ago
Thank you for taking a moment to share your experience. I am happy to hear you found our parking lot and our rooms´ view to your liking. We sincerely appreciate your feedback and we are very sorry we did not exceed all your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards,
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It´s been the worst overnight experience 20 years of travelling.
I was assigned in room 1204, yesterday check in and all process went smoothly. Today I received a call in the morning explaining that due to a problem with a water pipe they had to relocate me to room 1207, I said
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Response from Leonardo R, General Manager at AC Hotel Santa Marta
Responded 1 week ago
Dear Ms. Gomez, It saddens me to read that you had to experience this situation with us. We did everyting in our power to resolve this issue as soon as possible, but unfortunately it did -very understandable- affect your stay. We hope you are willing to give us a second chance in the future so that we'll be able to better your opinion of the hotel. Warm Regards Leonardo Ruiz
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The lobby is very well decorated. The pool is perfect and has a great view. The hotel staff is great. Especially Maria and the other girl that was working the front desk were very helpful. Thanks. As for the room, it was not up to marriott standards. My girlfriend took a shower a
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Response from ACSantaMarta, Front Office Manager at AC Hotel Santa Marta
Responded 2 weeks ago
Dear Nelson, Thank you so much for taking the time to leave us this detailed review of your recent stay with us. I am glad to read that in overall you have enjoyed your stay and especially that our staff exceeded your expectations. Please trust that I will share your comments with Maria and Yulieth. I see the points you make about the room and I will share them internally for future consideration. We hope to have a chance to welcome you back soon! Warm Regards, Lisette Sprangers Front Office & Reservations Manager
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The hotel is very new so it has understandable teething problems which is fine.the sevice was acceptable apart from the fact that there are no porters to help you with your luggage and when you call reception from your room they never answer and cut you off.
But what i find not a
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Response from ACSantaMarta, Front Office Manager at AC Hotel Santa Marta
Responded 16 Oct 2018
Dear Mr. Ali, Thank you very much for choosing the AC Hotel Santa Marta for your recent stay at the Colombian coast. I am sorry to read your check out experience was not as expected. I understand the voluntary hotel insurance was removed from your invoice immediately, but unfortunately we could do nothing about the tax to be paid as per colombian ley. Our rates do indeed not inlcude taxes at the moment of booking as having to pay them depends on the migration stamp in your passport indeed. Again, I am sorry we could not make your last impression worth while, but if your travels bring you back to Santa Marta and you would choose to stay with us again, please reach out directly so that we can take special care of your reservation. Warm Regards, Lisette Sprangers Front Office & Reservations Manager
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+2
Rooms: the rooms were suffice enough to meet the requirements of a hotel stay (sleep) but the layout is a little weird. Seeing how this is a brand new hotel, the "breaking in" period is bound to happen. The shower head holder came apart (broke) from the wall in the attempt to tur
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Previous
"ask for the port side view"
PRICE RANGE
US$ 94 - US$ 269 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta DistrictSanta Marta
NUMBER OF ROOMS
112
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