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Stayed 3 days and was very satisfied with price facility and service. Hotel has the best Medellin location, Envigado, close to main offices and turistic interest locations. The front desk service need a little bit more smiles from attendants but they are efficient. The breakfast...More
I recently stayed in the San Fernando Plaza Hotel during a business trip to Medellin. The hotel is located in the heart of the financial and commercial district of the city, at walking distance from major business centers, corporate buildings, banks, restaurants and malls. The...More
Thank Carlos R
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 6 days ago
Thank you for sharing your amazing experience at the San Fernando Plaza Hotel in Medellin with other travelers! It is great to hear that you enjoyed our comfortable rooms and delicious breakfast.
We are also pleased that you highlighted our privileged location.
Well all together it was surprisingly good.Hotel with frendly but not so profesional employes.
Service was not more then ok, food was acceptable but close to what they advertizing theirselves for....
But town of Medellin is what delighted me. Clean and tidy, not single dry...More
Thank Tonci M
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 2 weeks ago
It is always a great pleasure to read visitor's reviews of our beloved city.
We as a five stars hotel work every day to guarantee high standards of quality and satisfaction in our guests, thanks to your comments we will make an exhaustive...More
February 17th 2018. Its a big tower worn out hotel what has seen its better days. Check in was reservedly friendly as most of the customer service tends to be in Colombia. Room had a chipped sink, there was tuck tape holding on something on...More
1 Thank Aikipoiss
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 24 February 2018
Thank you for taking your time for writing your review.
I would like you to understand that the entrance of visitors into the rooms is not a hotel policy but a national law (Ley 7/34) that mandates all the colombians must show an...More
I just stayed at this hotel 2 days ago. Experienced that no one ever checks the rooms to see if they are in good condition. Small issues as lamps working, the shower head working fine, the toilet flushing correctly are not part of their routine....More
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 19 February 2018
Thank you for your recent stay and for taking the time to bring to our attention the details of your experience. Needless to say, we will investigate the issues you raised so that we can make the necessary corrections.
We work 24/7 in order to...More