We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
February 17th 2018. Its a big tower worn out hotel what has seen its better days. Check in was reservedly friendly as most of the customer service tends to be in Colombia. Room had a chipped sink, there was tuck tape holding on something on...More
I just stayed at this hotel 2 days ago. Experienced that no one ever checks the rooms to see if they are in good condition. Small issues as lamps working, the shower head working fine, the toilet flushing correctly are not part of their routine....More
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 5 days ago
Thank you for your recent stay and for taking the time to bring to our attention the details of your experience. Needless to say, we will investigate the issues you raised so that we can make the necessary corrections.
We work 24/7 in order to...More
As a Rewards member I was thrilled a Marriott hotel was finally available in Medellin! However I was shocked and amazed that there were so few associates that spoke English. The hotel is very new (some areas are still under construction) with an excellent location,...More
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 1 week ago
We love our new neighbors but we definitely love even more our guests, this is why I'd like to invite you to stay here at the Hotel San Fernando Plaza so you could experience the kindest service in town with English speaking staff,...More
This hotel seems to advertise itself as 4 stars but I wouldn't consider it that.
Walking distance to the heart of El Poblado
Breakfast was hit or miss but decent overall
Staff wasn't very warm
No coffee or ironing...More
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 3 weeks ago
Thank you for your recent stay and for taking the time to bring to our attention the details of your experience.
During the last ten years we have been working with the aim of guaranteeing the quality of a five-star hotel (a category...More
I stayed hotel San Fernando plaza Medellin. Great location close by to fine restaurant & other social events.
I enjoyed the breakfast staffs, they went far & beyond to service. Definitely, you will enjoy breakfast.
I do have mixed feeling. One of the staff sold...More
1 Thank Shumeye M
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 26 December 2017
We feel very proud to see your satisfaction with your last stay with us in Medellin, thank you for those wonderful remarks, our breakfast is indeed one of the most wanted in town for its variety, our location is privileged within the "Golden...More