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Hampton by Hilton Cartagena

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#25 of 145 Hotels in Cartagena
GreenLeadersBronze level
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Hampton by Hilton Cartagena
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1,266 Reviews from our TripAdvisor Community

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Showing 321: English reviews
Bogotá
1 review
Reviewed 2 days ago NEW

The hotel is the best, the ubication is excellent, excellent customer service, the rooms are clean and good, the bed is so comfortable and the breakfast is delicious, the pool it's so clean and good, the place it's relaxing place

Review collected in partnership with Hampton

Helpful?
Thank 89leandras
New York City, New York
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 days ago NEW via mobile

I booked my reservation using Hilton Honors customer service. Originally I request two days November 25-26 at the Cartagena Hilton, few weeks ego I notice that my reservation was made for the property Hampton by Hilton under the Hilton chain by mistake. I spoke with the manager Jessie over emails trying to changed. HH customer service just nothing to solve... More 

Helpful?
Thank AlvaroNYC
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear AlvaroNYC , I am very sorry to read that after your experience in our hotel, you determined that it is your least favorite Hampton. Thank you for your feedback about the staff of the Hotel . I will review these issues in detail, so that we can take the corrective measures necessary. We are also reviewing options for coffee... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We just came to this hotel the rooms are smaller and besides that we had some friends that needed to go to the room so they made us pay money arround u$d 50 per person just because they were going with us I never seen this before supoused to be Americans but makes not sence is absolutely stupid...not recomendéd at... More 

Helpful?
Thank aniie c
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear aniie c , Thank you for your feedback. I am very sorry to read about your bad experience in our hotel. I will review the situation reported on your comment which is not normal , unless the capacity is exceeded in the room . We hope that in a future trip to Cartagena, you will give us another opportunity... More 

Plantation, Florida
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

I made reservations via the website for a short business trip at the Hampton. Upon arrival I was met by a friendly and enthusiastic door man who walked me to the elevator and explained that the lobby was on the 16th floor. All was going great until I stepped out of the elevator into a sauna. Long story short, the... More 

Helpful?
Thank Gregory L
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Gregory L ; We are very grateful for you excellent comment on TripAdvisor, and are pleased to know that our breakfast, accompanied by our views and comfortable rooms, helped to exceed your expectations. Your feedback is very valuable to us and motivates us to continue taking care of every detail of our hotel, with the most important being the... More 

Aberdeen, United Kingdom
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

I spent 3 days in the hotel on Business, clean rooms, friendly staff and a decent breakfast, even though we were told 0600 for breakfast, we were always welcome at 0530....would easily stay here again.

Helpful?
Thank harrymack19
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear harrymack19; Thank you so much for sharing with us your comments about your recent stay at Hampton by Hilton Cartagena. It is a pleasure to know you were 100% satisfied with our service and our team members. We would be delighted to welcome you again in a near future. At Hampton, we love having you here ! Regards, More 

La Jolla, California
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 3 weeks ago

Due to very last minute planning, we were left with the Hampton by Hilton Cartagena by default. Nevertheless, it was a good choice and we were happy with the outcome. Pros: •Very clean room •Good bed with fair linens •Good shower with hot and cold water and good pressure •Small safe •Small empty fridge to put our own drinks in... More 

Helpful?
Thank ElleLaJolla
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear ElleLaJolla; Thank you so much for taking the time to share with us your comments about your recent stay at Hampton by Hilton Cartagena. It is a pleasure to know that you enjoyed once again the efficiency and hospitality of our team members, our strategic location, our fantastic view and our clean and modern rooms. We would be delighted... More 

Coral Springs, United States
1 review
Reviewed 21 October 2016

The hotel is great, clean and nice people. Very professional. Free breakfast with a lot of food. I stood for 4 days and everyday the room was clean and service. The hotel is close to the beach and very central to other places.

Review collected in partnership with Hampton

Helpful?
Thank Walter Fernando O
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Walter Fernando O; Thank you so much for your excellent feedback about our property and services . Hope you had a great return at home. At Hampton , we love having you here !! Regards, More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2016 via mobile

I really enjoyed my stay there, It has everything you need, nice rooms and attention. The Location is very central and close to the beach in Bocagrande! The pool is small but nice and it has a beautiful view!

Helpful?
1 Thank CatBu
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear CatBu; Thank you so much for your kind words and positive feedback. Every detail - the room rates, rooms, views, wifi, hotel location, excellent guest service - are all designed to ensure the satisfaction and comfort of all our guests. We hope to have another opportunity to serve you here at the #hamptonbyhiltoncartagena. Hope to see you in a... More 

2 reviews
Reviewed 9 October 2016

Very good location, Cartagena in one of the worlds best vacation destinations! Boca Grande beach is only a half block away (the Touts are very aggressive). Restaurants, amenities, and shopping are very close by.

Helpful?
Thank Fred C
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Fred C ; Thank you so much for your excellent feedback about our property and services . We work very hard to provide the highest quality service level beyond our guest expectations. Hope you had a great return at home. At Hampton , we love having you here !! Regards, More 

Houston, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016

This was our group's fourth stay at the hotel. We keep coming back because of the excellent service, competitive rates, friendly staff, exceptional location, and overall quality. We are always greeted by the bellman at the entry level and made to feel right at home. The accommodations are clean and the housekeeping staff does a wonderful job everyday. The complimentary... More 

Review collected in partnership with Hampton

Helpful?
Thank MarketingDr2013
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear MarketingDr2013; Thank you so much for taking the time to share with us your comments about your recent stay at Hampton by Hilton Cartagena. It is a pleasure to know that you enjoyed once again the efficiency and hospitality of our team members, our strategic location, our fantastic view and our clean and modern rooms. We would be delighted... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs. ... more   less 

Additional Information about Hampton by Hilton Cartagena

Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: ₹ 6,068 - ₹ 14,523 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Cancelon, Expedia, Priceline, Odigeo, Hotels.com and Travelocity so you can book your Hampton by Hilton Cartagena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Green Hotel in Cartagena
#7 Family Hotel in Cartagena
#10 Business Hotel in Cartagena
#19 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hampton by Hilton Cartagena staff and other travellers.
35 questions
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Questions? Get answers from Hampton by Hilton Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lobby is in an unusual location....”
 of 5 bubbles , 9 Oct 2016 | Read review
“The view is great from all floors above 5. Ocean side is best, of course.”
 of 5 bubbles ColdCanary, 21 Apr 2016 | Read review
“The elevators can be slow so the lower floors are preferred in the event you decide to take the stairs.”
 of 5 bubbles MarketingDr2013, 25 Feb 2016 | Read review
“Rooms are great.”
 of 5 bubbles Cpharris21, 7 Jan 2016 | Read review
“I had a side view of the beach, my room was on the 12 floor.”
 of 5 bubbles christad453, 15 Dec 2015 | Read review
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