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Sofitel Legend Santa Clara

1,966 reviews
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Traveller (1378)
Room & Suite (260)
Pool & Beach (162)
Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“butler service”(22 reviews)
“former convent”(26 reviews)
“beautiful hotel”(83 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (1,966)Write a Review
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All reviewsbutler serviceformer conventbeautiful hotelel coroold citypersonal butlerconcierge deskfifth floorluxury hotelwalled citylarge poolpool areabusiness centersuperior roomwithin the wallsthe entire staffgreat pool
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11 - 15 of 960 reviews
Reviewed 4 weeks ago

we planned our trip late so this hotel was booked, we are last minute travelers but when we were in town we wanted to see the hotel so we can stay there next time; we loved cartagena planning to go back in a couple of...More

Thank DianaSanderson
Response from SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa ClaraResponded 3 weeks ago

Dear Mrs. DianaSanderson, We would like to thank you for taking the time to share your impressions after your visit at the Sofitel Legend Santa Clara in Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my...More

Reviewed 17 December 2017

Reception and concierge were rude the times that I interacted with them - check in, had a question about nearby places that I could get postcards and stamps, scheduling excursions, and when asking them to mail my stamped postcards. The spa, pool, and restaurant staff...More

2  Thank L Y
Response from SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa ClaraResponded 3 weeks ago

Dear Mrs. Yang, We would like to thank you again for sharing your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. We are really sorry that your experience did not meet your expectations. Please, allow us to express our sincerest apologies....More

Reviewed 10 December 2017 via mobile

Efficient friendly good hotel,very good pool and seating areas,buffet breakfast very good,didn’t eat dinner here,why would you when you e got the whole town to choose from,and there’s plenty of good ones nearby. Just step out of the hotel and you e got loads of...More

Thank Peter B
Response from SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa ClaraResponded 11 December 2017

Dear Mr. Peter B, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide a superior service for...More

Reviewed 10 December 2017

Rooms are beautiful and breakfasts lush. I could not do justice to the breakfast! Staff were friendly. What let the hotel down was housekeeping. We were at the hotel for two nights and the coffee, milk, toiletries etc were not replaced. Our bed was made...More

Thank Cadbysh
Response from SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa ClaraResponded 11 December 2017

Dear Cadbysh, We would like to thank you for taking the time to share your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. Our staff strives to provide the best service to our guests and it is a pleasure for us...More

Reviewed 5 December 2017

Just came back from a fantastic stay at the Sofitel Legend Santa Clara. My husband and I were there for 5 nights with our 2 adult daughters and had a great time. The hotel and rooms are very clean and we loved it all. The...More

Thank amie f
Response from SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa ClaraResponded 6 December 2017

Dear Mrs. amie f, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience exceeded your expectations. At Sofitel we strive to create special memories for our guests,...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Pool
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Hot Tub
Outdoor pool
Details
Price range
US$ 287 - US$ 919 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#3 Green Hotel in Cartagena
#3 Family Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#5 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 287 - US$ 919 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#3 Green Hotel in Cartagena
#3 Family Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#5 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1378)
Room & Suite (260)
Pool & Beach (162)
Dining (72)
Hotel & Grounds (933)
Family and Play Areas (47)
Bathroom (30)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
JoeBoulder
15 August 2017|
AnswerShow all 3 answers
Response from Toscano88 | Reviewed this property |
Hi Joe, When I was at Santa Clara's I had the opportunity to visit each room topology. Frankly, I don't recall separated bedrooms. Although I remember that in the cloister pavilion you'll have a big suit with a mezzanino... More
1
Vote
Tana M
4 August 2017|
AnswerShow all 6 answers
Response from supersums | Reviewed this property |
I didn't get the service from the Sofitel hotel, I just picked up a taxi waiting outside the airport. It costs between 8,000-10,000 pesos (which is less than $10 US)
2
Votes
PZL18
21 July 2017|
AnswerShow all 7 answers
Response from Loriinchas | Reviewed this property |
We arranged a guide through the hotel and he was excellent. I highly recommend a guide for 1 day so you know what you are looking at and can get the full history.
0
Votes
Room Tips
"highest floors best views. try for a room with a balcony."
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"Rooms on the fifth floor have ocean view"
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"We stayed in a suite - it was very spacious"
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"even the rooms by the pool are quiet due to the thickness of the patio doors"
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