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Sofitel Legend Santa Clara

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1,640 Reviews from our TripAdvisor Community

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Showing 791: English reviews
Level Contributor
7 reviews
3 hotel reviews
Reviewed 4 days ago NEW

I will be completely honest. I am Colombian, therefore will be a little bit partial about it, :) Cartagena is a romantic city full of history and diversity. The hotel only have 122 rooms, service is excellent, is not a 5 star resort as per Hotel Industry standards but it have enough amenities to make feel comfortable, The people is... More 

Helpful?
Thank YVONNE S
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear YVONNE S, Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you again for your review and we look forward to your next visit to magical Cartagena.... More 

Barueri, SP
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

I was a guest in the old colonial building ( from 1621 ) all restored. My room, duplex, had all the amenities that we expected in a hotel of this category. Located in the walled city of Cartagena, it is closed of everything. The restaurants of the hotel are very good. The service was great. The personal are very nice... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank WMLoureiro
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear WMLoureiro, Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for your review and we look forward to your next visit to the magical Cartagena. Sincerely,... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Nice hotel!!! Located inside Cartagena wall. Excellent food service, friendly people at the front desk, rooms were very clean and it is up to speed in terms of technology. Free wifi. Bed and pillows as expected. I would definitely return!!

Helpful?
Thank Rjva
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Rjva, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

On November 4 I went with my husband and friends to celebrate out 10th year anniversary, uau, food was amazing, spectacular service! We picked all the plates from the menu and we trying everything, it was delicious , the place is very comfortable and gorgeous!!!!

Helpful?
Thank Claudia O
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Claudia O, It is great pleasure to read your review after your dinner and experience in the 1621 restaurant. I will share your opinion with our staff, especially with our Executive Chef. I am sure they will be as pleased as me to know that your experience was memorable. Thank you for choosing us for your special occasion and... More 

Level Contributor
6 reviews
4 hotel reviews
Reviewed 2 weeks ago via mobile

I went for my birthday and they gave me a room upgrade with the view to the pool and the ocean. This is my second time staying at this hotel, without any dude I will stay again here. Modern rooms, very cleaned ( they do room service at least twice a day) , the brunch is awesome as well as... More 

Helpful?
Thank Gustavo S
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Gustavo S, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel to celebrate such a special occasion as your Birthday. We are delighted that you enjoyed it and... More 

Bogota, Colombia
Level Contributor
265 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 3 weeks ago

we needed a respite from the heat and humidity so decided, after a failed attempt to have lunch on the square, to have lunch at the hotel. really enjoyed it because it was air conditioned, elegant, and great view of the pool scene through the glass window. there was a fantastic buffet for lunch and i got the salad and... More 

Helpful?
Thank namchegompa
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear namchegompa, We would like to thank you for taking the time to share your impressions after your visit to the restaurant El Claustro. It is a pleasure for us to read that you have enjoyed the mix of our gastronomy, history and nature. At Sofitel Legend Santa Clara we strive to provide the best services and experiences to our... More 

New Hampshire, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

I went for it and they made me glad that I did. I opted for the butler service and the top floor center suite at the Santa Clara. Upon arrival into Cartagena, were picked up at the airport by a driver and the head butler, Osvaldo Ortega. They had lovely refreshments and treats waiting for us within the car. At... More 

Helpful?
Thank Molly B
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Molly B, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. The whole team feel so proud because of your great review. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a... More 

scottsdale
Level Contributor
221 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 4 weeks ago

The hotel is stunning, glorious. The rooms are wonderful. My experience was very good, however, I wonder if actually got a superior room that I paid for. The service is flawless at the hotel. The pool area is lovely and well staffed. Overall, it is an excellent choice in Cartagena, but it is by far the most expensive. I think... More 

Helpful?
Thank shendrix
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear shendrix, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. Thank you for the great review, At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion... More 

Bogota, Colombia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago

Hotel facilities are awesome. Probably one of the most beautiful hotels in town. Hotel security is so extreme that it may end up bothering guests. Service is not necessarily the best. We did not have the best cleanliness experience in our room. Good wifi everywhere in the hotel Pool supervisor at all times in the pool. Very convenient if you... More 

Helpful?
Thank Walter P
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Walter P, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Bogota, Colombia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

We got married in the hotel last July. What an amazing venue! The GM and his team took extremely good care of us. They went into many details to make our wedding, our stay and our guests' comfort exceptional. I would recommend the hotel for anyone looking for one of the best hotel in town (if not the best) for... More 

Helpful?
Thank JPBaylet
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear JPBaylet, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: ₹ 20,183 - ₹ 65,458 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
19 questions
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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Luxury 1 king bed with balcony and ocean view, awesome”
 of 5 bubbles X7113KDyvonnes, 30 Nov 2016 | Read review
“Get one with a pool view. The higher the floor the better since you can get ocean view as well”
 of 5 bubbles 262WalterP, 4 Nov 2016 | Read review
“Go for the suites, duplex, amazing!”
 of 5 bubbles JPBaylet, 4 Nov 2016 | Read review
“Avoid rooms ending in "16" or "17" as they are some of the few that do not have balconies or a view.”
 of 5 bubbles DW123418, 1 Nov 2016 | Read review
“4th floor north side at the end has a great view”
 of 5 bubbles InmoturismoI, 1 Nov 2016 | Read review
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