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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,700 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Madison, Wisconsin
Reviewed 2 days ago NEW

There are no words to capture the beauty, elegance, and generosity of spirit at the Santa Clara. It is a MUST if you are traveling to Cartegena. We were especially impressed by the incredible staff at the Santa Clara.

Review collected in partnership with Sofitel.com
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Helpful?
Thank M W
Reviewed 5 days ago NEWvia mobile

5 star from start to finish! A great place to stay. Carlos who helped with my bags was amazing all week and felt like a good friend by the end of the stay. An amazing building where you can really relax. The food and the bar are amazing. A massage pool and hot tub as well. A must stay if...

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Helpful?
Thank Manky21
Panama City, Panama
Reviewed 1 week ago

Love this Place Great Service Great People Great Security Perftect Location This is the Hotel you want to stay in Cartegena, I have bee=n at leasy 6 times Never Disappointed!!! I always enjoy my time here!!!!

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Helpful?
Thank JoeWilmoth
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear JoeWilmoth, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us is always memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward...

Reviewed 1 week ago

Beautiful building, location is great and safety. We stayed one night in a master suit, there is room for improvement considering the value for money you spend. The next following days we moved to a regular room and looks like it's time to renew pillows and throws.

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Helpful?
Thank Vanessa L
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Vanessa L, Well-being and comfort of our guests is our outmost priority. At Sofitel Legend Santa Clara we strive to make all our guests feel special and at home. I will share your comments with our team and they will be very happy to consider your comments and take them as a motivation to develop our services. We regret...

Santiago, Chile
Reviewed 1 week ago via mobile

This hotel is gorgeous!!! It has an incredible story since 1621, period when it was built as a convent for the Saint Claire's sisters. The central "patio" garden, architecture, sister's choir and chapel are amazing and the restoration is incredibly well performed. The swimming pool, gym and spa are also beautiful. The Choir Bar is also wonderful. However, its breathtaking...

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Helpful?
Thank aleschot
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear aleschot, We would like to thank you for taking the time to share your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. It is a pleasure for us to read that you have enjoyed the mix of history, nature and local art. I apologize for the experienced situations that may bother you during your stay...

Orlando, Florida
Reviewed 2 weeks ago

Excellent and luxury every way. Top notch reception, housekeeping and maintenance. They are conveniently located within the city walls and everything is walking distance. Still dream about this beautiful hotel and will definitely return.

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Helpful?
Thank MariaR13431
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear MariaR13431, Many thanks for the great comment, it is a pleasure to read those words and to know that with us you had a magnificent and legendary experience, that every detail was of your total pleasure. Your feedback is the most important thing we can have and we feel proud to know that your are taking unforgettable memories, your...

sydney
Reviewed 3 weeks ago via mobile

Great hotel great service. Was very expensive as was there over new year and given price had expectations of a larger or better room than we had. But really just a reflection of how popular Cartagena has become over new year. A great hotel

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Helpful?
Thank spacecadety
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Spacecadety, Thank you very much for your comment about our property. We will be more than happy to welcome you again and it is an honor to know that it was a great experience for you. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

NYC,NY
Reviewed 4 weeks ago via mobile

I can't say enough about my stay at the Sofitel. The staff was wonderful-always helpful with recommendations and assistance. A beautiful pool area to relax. Great location for exploring the old city. I will definitely stay at this hotel next time in Cartagena.

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Helpful?
1Thank ny-likestotravel
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear ny-likestotravel, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We are delighted that you enjoyed of our amazing staff, great location and relaxing pool. It is a real pleasure for us to receive comments like yours and...

Reviewed 4 weeks ago via mobile

The hotel is outstanding. Staff was very helpful and kind. Our room was always cleaned after we would get back from the pool, topped up with clean towels; toiletries put in order. As I had snacks in the room one day our room cleaner had left me a lovely message with a perfume and Colombian snacks. That was really sweet....

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Helpful?
Thank Jasmina B
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Jasmina B, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction and comfort is our priority. We are delighted to learn that you had the...

Brooklyn, New York
Reviewed 5 weeks ago

Excellent location in the old city, convenient to all. Service was very good, helpful staff, spoke English. Little perks such as fresh fruits and juice shots where a nice touch . Beautiful grounds, clean . Pool is big enough for a good swim.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank brooklyngirl2013
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear brooklyngirl2013, Thank you so much for such a pleasant comment, we are more than gland to know that all of us offered you an awesome service and experience. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Regards, Nathalia Pedraza H Guest Experience Coordinator.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: ₹ 18,079 - ₹ 62,303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#2 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Family Hotel in Cartagena
#5 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in the Old Rooms”
 of 5 bubbles JoeWilmoth, 10 Feb 2017 | Read review
“Higher floors can see the ocean across the street.”
 of 5 bubbles MariaR13431, 3 Feb 2017 | Read review
“Ocean view rooms may cost more but interior suites are larger.”
 of 5 bubbles 675sharont, 5 Jan 2017 | Read review
“Ask for a room away from the square to find quiet”
 of 5 bubbles SfTraveler3, 19 Dec 2016 | Read review
“Luxury 1 king bed with balcony and ocean view, awesome”
 of 5 bubbles X7113KDyvonnes, 30 Nov 2016 | Read review
5 of 5