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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,678 Reviews from our TripAdvisor Community

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Showing 813: English reviews
NYC,NY
Reviewed 2 days ago NEWvia mobile

I can't say enough about my stay at the Sofitel. The staff was wonderful-always helpful with recommendations and assistance. A beautiful pool area to relax. Great location for exploring the old city. I will definitely stay at this hotel next time in Cartagena.

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Helpful?
Thank ny-likestotravel
Reviewed 2 days ago NEWvia mobile

The hotel is outstanding. Staff was very helpful and kind. Our room was always cleaned after we would get back from the pool, topped up with clean towels; toiletries put in order. As I had snacks in the room one day our room cleaner had left me a lovely message with a perfume and Colombian snacks. That was really sweet....

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Helpful?
Thank Jasmina B
Brooklyn, New York
Reviewed 4 days ago NEW

Excellent location in the old city, convenient to all. Service was very good, helpful staff, spoke English. Little perks such as fresh fruits and juice shots where a nice touch . Beautiful grounds, clean . Pool is big enough for a good swim.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank brooklyngirl2013
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear brooklyngirl2013, Thank you so much for such a pleasant comment, we are more than gland to know that all of us offered you an awesome service and experience. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Regards, Nathalia Pedraza H Guest Experience Coordinator.

Paris, France
Reviewed 1 week ago via mobile

We had decided to treat ourselves to this famous hotel but chose a medium-rate room. Upon arrival our type of room was not available but we were upgraded several grades and given a magnificent split level suite and huge terrace with partial sea view in the beautiful colonial part of the hotel. We were treated so well despite the fact...

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Helpful?
Thank luxingzhe
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear luxingzhe, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I...

New York City, New York
Reviewed 1 week ago via mobile

I have stayed here several times and I find the hotel to be excellent. But on this occasion there have been several annoying details: -By noon the room has not been made - I waited 45 minutes for my breakfast arepa -The lemonade with no sugar had syrup -The bathroom has no place to hang the towels In general the...

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Helpful?
Thank Himelda
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Himelda, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is...

New York City, New York
Reviewed 1 week ago

Sofitel has done a wonderful conversion of this cloister into a luxury hotel. The rooms, service and common areas are all outstanding. Beautiful, large pool area and excellent spa. Well located in the old city.

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Helpful?
Thank kjg45
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear kjg45, Thank you very much for taking the time to write your opinion about the Sofitel Legend Santa Clara. I am pleased to read that you enjoyed your experience and that you felt the charm of our pool area and Spa. We appreciate your comments and we hope to see you soon in the magical Cartagena. Sincerely, Nathalia Pedraza...

Boston, Massachusetts
Reviewed 2 weeks ago

From the time I stepped out of my taxi and entered the hotel; until the time I stepped into the taxi to return to the airport-the service was superb! I would like to give special praise to: Nicolas (the Bellboy), Jaider (the Butler) and Jorge (at the Concierge Desk). These three people made my stay extra special. From the very...

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Helpful?
1Thank Sharon T
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Sharon T, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Merci Beaucoup!! for such a comment. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests...

Decatur, Georgia
Reviewed 2 weeks ago

This hotel was perfect for our family's 4-say stay in Cartagena. Situated near a segment of the old city wall, you can see the ocean from the upper pool deck and walk out the front door to enjoy the city's restaurants, shops and unique architecture at your leisure. The breakfast each morning was fantastic, with options to eat in the...

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Helpful?
Thank travelingresident
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear travelingresident, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

A TripAdvisor Member
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 weeks ago via mobile

The Santa Clara is an excellent hotel that you have to visit if you go to Cartagena. Excellent customer service (front desk, concierge, pool service, bars, restaurant), rooms are very nice and very clean. The hotel location, in a old covent, is amazing. The pool is beautiful, the spa service is excellent. This hotel really delivers the Sofitel experience. Nothing...

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Helpful?
Thank A TripAdvisor Member
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Merci Beaucoup!! for such a great comment. We are more than glad that you have enjoyed your stay and appreciated every detail and service from heart. It would be an honor welcome you back. I will share your comments with the whole team and I am sure that this feedback will serve as an encouragement to all of our staff...

Houston, Texas
Reviewed 2 weeks ago

This hotel is a jewel. It is in the heart of the old city of Cartagena and it might as well have been a location for one of Gabriel Garcia Marquez novels. This is one of the most romantic and unique places we've stayed at. The front desk was able to clear out some issue we had with our travel...

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Helpful?
Thank adriobando
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear adriobando, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: ₹ 18,487 - ₹ 64,466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
21 questions
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Orlando, Florida
Chicago, Illinois
over a year ago
Washington DC, District of Columbia
over a year ago

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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms may cost more but interior suites are larger.”
 of 5 bubbles 675sharont, 5 Jan 2017 | Read review
“Ask for a room away from the square to find quiet”
 of 5 bubbles SfTraveler3, 19 Dec 2016 | Read review
“Luxury 1 king bed with balcony and ocean view, awesome”
 of 5 bubbles X7113KDyvonnes, 30 Nov 2016 | Read review
“Get one with a pool view. The higher the floor the better since you can get ocean view as well”
 of 5 bubbles 262WalterP, 4 Nov 2016 | Read review
“Go for the suites, duplex, amazing!”
 of 5 bubbles JPBaylet, 4 Nov 2016 | Read review
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