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Tcherassi Hotel

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121 Reviews from our TripAdvisor Community

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Showing 84: English reviews
A TripAdvisor Member
Level Contributor
4 reviews
3 helpful votes
Reviewed 4 days ago NEWvia mobile

The hotel is located inside the beautiful "Ciudad Amurallada" in a quiet pretty street. It is decorated with good taste and the staff is extremely nice. The rooms are spacious and pretty. The pool is on the rooftop and extremely small. There is only one restaurant. Breakfast menu is limited , but ok. Wi-fi is extremely slow and the plumbing...

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Thank A TripAdvisor Member
Guaynabo, Puerto Rico
Reviewed 21 August 2016 via mobile

Tcherassi is an excelent little hotel that is full of personality and has a great staff always eager to help. We were down for a celebration so the group of friends occupied the entire hotel. I stayed at the room called Voila. It was a highlight in our trip to Cartagena, an outstanding and enchanting destination.

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Thank Francisco O
Community of Madrid, Spain
Reviewed 21 April 2016

We just spent an evening dinner at the hotel restaurant, italian oriented. The ambience was extraordinary, food excellent, service impeccable. For the cigars smokers, there's the possibility to smoke in a delicious place near to a small swimming pool, with a good italian coffee and very special colombian rum.

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2Thank chebelloilmondo
Boston, Massachusetts
Reviewed 21 March 2016

Look/Feel: Absolutely beautiful hotel! The rooms are spacious and have a very modern and fresh look made of woods, whites and golds. There's a small pool on the rooftop which is nice to relax by at the end of the day (but don't except to do more than just lounge/sit in it - not big enough to 'swim' in). The...

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Helpful?
Thank Julie H
Rebeca G, Lodging Service Coordinator at Tcherassi Hotel, responded to this review

Dear Mrs. Julie H. Thank you very much for taking the time to express your opinion about your recent stay with us! I am really glad to hear that you enjoyed the hotel facilities and the service. I will share your feedback with the staff. When you come back to Cartagena remember that Tcherassi Hotel is available for you and...

Sarasota, Florida
Reviewed 13 March 2016 via mobile

We stayed 4 nights at Tcherassi hotel. I can not say enough wonderful things about the staff. They all went over and above to make sure we had a wonderful stay. We loved the boutique hotel. The food and drinks were delicious. We spent our days enjoying the roof top pool. We will definitely stay here (or at their new...

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Helpful?
Thank JLS123
Rebeca G, Coordinadora de Alojamiento at Tcherassi Hotel, responded to this review

Dear Mr/Mrs. JLS123, Thank you very much for taking the time to share with us your feedback about your recent stay in Tcherassi Hotel + Spa. We will share your valuable comments with our staff. We hope to have the opportunity to assist you again in everything. Remember you can contact us when you need it. Kind Regards, Rebeca Garizabalo...

Madrid, Spain
Reviewed 28 February 2016

I travel for work 100 nights a year, and add another 10 for leisure. I know hotels well and I am not easily impressed. Well, last week I was seriously impressed with my one night stay in TCHERASSI. While thus hotel would the, is in fact, the perfect romantic retreat for couples visiting charming Cartagena, I was there on business,...

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Helpful?
Thank GonzaloOcejo
Rebeca G, Coordinadora de Alojamiento at Tcherassi Hotel, responded to this review

Dear Mr. GonzaloOcejo, Thank you for taking the time to share your experience in our hotel. It is good to know that you had an excellent stay with us, We will share your words with our team. We hope You come back soon and enjoy our service again, for all of us it was a pleasure to assist you. Kind...

long island, ny
Reviewed 23 January 2016

the rooms were quite nice, large and clean; the common areas however need work and maintenance; the staff was generally very helpful although the service at breakfast was quite slow; location in the old city is perfect

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Thank gwf46
Rebeca G, Lodging Service Coordinator at Tcherassi Hotel, responded to this review

Dear Mr/ Mrs. gwf46, Thank you for your feedback, We appreciate your comments because these help us to improve every day what We offer. We will share your experience with our team. We hope to have the opportunity to assist you in a future again. Kind Regards, Rebeca Garizabalo Lodging Service Coordinator Tcherassi Hotel + Spa

Medellin, Colombia
Reviewed 14 January 2016 via mobile

I stayed at the "Gazar" suite for 2 nights and it was probably very beautiful suite maybe few years ago, but they have not done any update to the room. The pool On the second floor was dangerous since the ceramic floor is breaking also the wood floor is damage and you can break your feet if you do not...

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2Thank Catalina A
Lanny G, Manager at Tcherassi Hotel, responded to this review

Thank you for taking the time to share your experience. I am glad to see the staff made a positive impression on you. With regard to the maintenance, I assure you we conduct fixes, upkeep and improvements on a regular rolling basis throughout the year. We are having our maintenance team review he Gazar Suite immediately. With all of that...

Miami Beach, Florida
Reviewed 28 December 2015

Don't come here unless you want a bad experience and service. Rude staff. Waitress not train in the restaurant. They discriminate against locals and even guest. I walked in with my partner after a walk and they almost denied access to the hotel. Asking us what we wanted there and if we wanted to check out the restaurant. Total rude...

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2Thank Ruben M
Lanny G, Public Relations Manager at Tcherassi Hotel, responded to this review

Hi Ruben. Please accept our sincerest apologies. Unfortunately the night you stayed with us was fraught with problems from the get go and believe me it is an anomaly. We strive to make each guest feel like they are just that; a guest in our home. I assure you we welcome all kinds of guests from around the world, no...

Reviewed 7 November 2015 via mobile

From the moment we arrived we loved this place. The hotel is located right in the heart of old Cartagena and the staff was extremely friendly and inviting. They come to the door to let you in and are always smiling. They serve you a drink while you check in and they expedite the process. The room was beautiful and...

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Helpful?
Thank Roman I
Rebeca G, Lodging Service Coordinator at Tcherassi Hotel, responded to this review

Dear Mr. Roman, We appreciate your words, thank you for taking the time to share your experience with us. For all the team is very important to know that every guest feel good with the service that We offer. Remember that You can contact us when You need it, You will always be welcome guest. Kind Regards, Rebeca Garizabalo Lodging...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
After an extensive two year restoration and renovation, a 250 year old colonial mansion comes to life in the heart of Cartagena's old city in fashion designer Silvia Tcherassi's first hotel. With seven unique rooms and suites, The Tcherassi Hotel + Spa reignites the magical setting of a bygone era while delivering all of the modern amenities and comforts discerning travelers have come to expect today. In addition to oversized, luxurious guest accommodations featuring high ceilings, rich wood floors, private balconies and large open bathrooms, the hotel boasts a full service spa, 40-seat chic Italian restaurant and lounge overlooking a vertical garden with over 3000 local plants, four pools and a roof deck with 360 degree views of both the historic city and the sea. The search for inspiration and relaxation is easily achieved as over 30 staff members cater to each guest's every whim. Although The Tcherassi Hotel + Spa is an oasis within itself, it is the perfect place from which to enjoy the vibrant colors and culture of Cartagena de Indias ... more   less 

Additional Information about Tcherassi Hotel

Address: Calle del Sargento Mayor N 6-21 | Barrio San Diego, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: ₹ 16,445 - ₹ 28,308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tcherassi Hotel 4*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#16 Romantic Hotel in Cartagena
#24 Family Hotel in Cartagena
#24 Spa Hotel in Cartagena
#30 Business Hotel in Cartagena
#33 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Tcherassi Hotel staff and other travellers.
2 questions
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Questions? Get answers from Tcherassi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only stayed for a dinner”
 of 5 bubbles chebelloilmondo, 21 Apr 2016 | Read review
“Ask for Ziberline room!”
 of 5 bubbles hawkk6785, 20 Mar 2016 | Read review
“Pick the excursion package to Isla Grande! Clear blue waters at a private isle of the Islas del Rosarios.”
 of 5 bubbles 212ronr, 16 Oct 2015 | Read review
“OMG ~ the room was amazing and we had are on privte pool.”
  • stair leading to private pool
  • Private pool ~ so nice
  • from the stairs looking down
  • 2 shower and tub for those night you need to get ready quick
  • Bedroom
  • stairs to private pool
 of 5 bubbles mermaidv, 11 May 2015 | Read review
“Get the suite if you can afford it!”
 of 5 bubbles sky900, 21 Apr 2015 | Read review
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