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InterContinental Cali - Un Hotel Estelar

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#4 of 87 Hotels in Cali
Certificate of Excellence
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InterContinental Cali - Un Hotel Estelar
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516 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Cali - Un Hotel Estelar
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Showing 146: English reviews
Reviewed 10 October 2016

I was a little frustrated after my recent stay at the InterContinental Cali. I will start by saying that the lobby, outdoor restaurant and pool are beautiful, so when I walked in I was very excited to stay here. When I got to my room I was surprised to have very little floor space to walk around the room and...

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Helpful?
Thank Christina D
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Dear guest, Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and, that...

Stoney Creek, Canada
Reviewed 28 August 2016 via mobile

We came for a short trip due to a passing, the staff all spoke English the staff were very helpful and my daughter loved talking to all of them. Very safe hotel, beautiful pool area and breakfast was good. We had the suite and it was modern and nice, we faced the road so it was a bit noisy and...

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Helpful?
Thank Donna H
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you very much for your wonderful comments about our facilities and services and please receive our apologies for the noise inconveniences you described in your comments. You can trust we are working on it at the present time. We are confident that you give us the opportunity to offer you our best service on your next visit...

Reviewed 20 August 2016 via mobile

Top notch hotel. Beautiful room. Beautiful bathroom. Great check in. Professional and super friendly. Taxis always available. Good location. I'll definitely go back. My only complaint was the concierge did not respond to my emails prior to my visit, but despite that I give this hotel 5 stars.

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Helpful?
Thank Geoff B
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for the wonderful feedback about your last stay, which will be shared with all our staff as a way to encourage their desire to continue giving our guests the best attention and service and take action on the areas that need to be improved, like the one you mentioned in your not. We really appreciate your...

Los Angeles
Reviewed 3 August 2016

They just treat you like family here. Felt completely comfortable no matter who we dealt with at this hotel. Got the best hair cut, mani/pedi, massage for a ridiculously low cost. The concierge, Jorge Munoz, was always available to give us great travel advice, catering to our specific likes. Liliiana Garcia, who we met during our first stay at the...

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Helpful?
Thank perlago
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of...

San Francisco, California
Reviewed 24 July 2016

Excellent hotel in Cali. Fulfills the expectations of the most high demanding European or American tourist. Outstanding service, attention to detail, cleanliness, food and entertainment. The prices are reasonable for such level of sophistication

Review collected in partnership with this hotel
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Thank angrlag
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Norma A. General...

Graz, Austria
Reviewed 14 June 2016

Although it's a little bit old-fashionned (I was there for the 1st time 11 years ago and absolutely nothing has changed) it is still a great hotel in a very safe area. They only thing which didn't work out was the kitchen in the early evening. I had to wait for almost 1 hour for my French onion soup... and...

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Thank 36,02,016
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the situations you experienced with the rate and delay in service during your stay. Do not doubt that the comments we receive from our valued guests, like you, enables us to target problem areas like the ones you mentioned in...

US
Reviewed 26 May 2016

The hotel lobby is very upscale and the check in was extremely efficient and friendly.. I even got an upgrade! The room was nice enough with hardwood or laminate floor, but the windows offered no soundprooofing at all from street noise. Wifi was very good. Service in the restaurant was not very attentive and sometimes I found lines for the...

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Thank pickybiz
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you so much for posting your comments, which a great tool to keep our standards and also to implement improvement actions, such as the ones you mentioned about the service delay and also the noise. Regarding to this last matter, let me tell you that we are working on a project to install soundproofing windows and we...

Orinda, California
Reviewed 13 May 2016 via mobile

Stayed in junior sweet for four nights. The hotel grounds are very nice . The room was in excellent shape too. This hotel has all the amenities you would expect from Intercontinental . The food is nothing to really rave about but the pizza was very good. The only reason I wouldn't give it five stars is the food ....

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Thank ilostmylighters
Norma A, Asistente de Gerencia at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you very much for the time taken to write your comments. You can trust they will be shared with our staff because they are a great tool to motivate their desire to improve their performance and also to make the necessary changes in our internal processes. We hope to be able to welcome you back again sometime...

Toronto
Reviewed 12 May 2016 via mobile

Spent four nights with friends at the InterContinental Cali. Enjoyed a lovely junior suite which included large sitting, large bedroom with king bed along with a large bathroom with a soaker tub, shower and two sinks. My only suggestion about the room is to request a room over the garden as the street facing rooms are very noisy due to...

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1Thank Penguin53
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of...

Bloomfield, New Jersey
Reviewed 27 April 2016

In the 1980's the Intercontinental in Cali was the place to be. Since then many other hotels have been constructed. Then, most foreign visitors such as soccer teams, ballet troupes, guest artists, businessmen would stay there. I saw a famous set of Siamese twins in the lobby. Beauty contests and fashion shows happened poolside. My husband was a member of...

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Helpful?
Thank Carole S
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Please receive our deepest "Thank you" for your wonderful and detailed comments. We appreciate each one of them because those are the words that make us feel that you keep excellent memories from your visits to our hotel. We appreciate your loyalty and do not doubt that we will be more than pleased to share your lovely review...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the synonym of excellence in hospitality. Located five minutes away from downtown and nearby the best restaurants and bars, Intercontinental de Cali, an Estelar Hotel, was built with the highest hospitality industry standards. Complete infrastructure with ample spaces and different ambiances are available for your pleasure and business events. ... more   less 

Additional Information about InterContinental Cali - Un Hotel Estelar

Address: Av. Colombia # 2-72, Cali, Colombia
Region: Colombia > Valle del Cauca Department > Cali
Price Range: ₹ 6,953 - ₹ 10,763 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Cali - Un Hotel Estelar 4.5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#1 Family Hotel in Cali
#3 Luxury Hotel in Cali
#4 Romantic Hotel in Cali
#4 Business Hotel in Cali
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Cali - Un Hotel Estelar staff and other travellers.
6 questions
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Questions? Get answers from InterContinental Cali - Un Hotel Estelar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with balcony”
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
 of 5 bubbles JuanFranToronto, 3 Feb 2017 | Read review
“You might want to stay in lower level rooms during weekends. Party room is located on the 9th floor and it can get a bit loud.”
 of 5 bubbles 724claudiam, 15 Nov 2016 | Read review
“You won't regret it.”
 of 5 bubbles angrlag, 23 Jul 2016 | Read review
“Go as high as you can to get away from the street noise :)”
 of 5 bubbles pickybiz, 26 May 2016 | Read review
“Junior suite was excellent for the price.”
 of 5 bubbles jeremyfondi, 3 Apr 2016 | Read review
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