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InterContinental Cali - Un Hotel Estelar

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#3 of 85 Hotels in Cali
Certificate of Excellence
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InterContinental Cali - Un Hotel Estelar
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490 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Toronto
Reviewed 3 weeks ago

I stayed at this hotel from Nov 2nd - Nov 5th and then back for one night on Nov. 11th. Both times the rooms were great, the staff service top notch and overall hotel experience amazing. Unfortunately, it was raining on most days and I was unable to use the pool, which looked amazing. They also have a spa, with...

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Helpful?
Thank Claudia M
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of...

World Traveler
Reviewed 3 weeks ago via mobile

Hotel hotel is not bad but needs serious updating. Rooms are dated, old style hotel and old style service that lacks efficiency. Small things like the fitness center could also get updated - only 1 treadmill working, and other equipment under repair. Service in the restaurant was mediocre at best and staff struggling to keep up with tables after a...

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Helpful?
Thank Tango&Luna
Norma A, Gm's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you very much for taking the time to write your comments. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Be confident that your notes will be shared with the staff involved in the processes for taking the appropriate actions. We appreciate your comprehension and we are...

Springfield, Illinois
Reviewed 29 October 2016 via mobile

This is an excellent hotel that sits in a nice area of town. The lobby area is well kept and modern with excellent attention from the staff at the front office. The restaurant offers a wide variety of things for breakfast. The rooms are impeccable, Modern, and the service and cleaning of the rooms it's outstanding. This is definitely the...

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Helpful?
Thank Clevlander
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubht that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Norma A. Management assistant

Brasileia, AC
Reviewed 21 October 2016

Excellent staff and well appointed hotel in a nice part of the city. Service is great. Breakfast is great. Pool is great. Location is good. Rooms and cleanliness is great. Gym and internet are poor. Restaurants are good. If you have an extended stay in Cali, this Intercontinental will not disappoint. All-in-all there is good value for the price.

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Helpful?
Thank S G
Norma A, Asistente de Gerencia at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you so much for your review abour our 5-Stars hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Norma A. General Manager’s Assistant

Reviewed 15 October 2016 via mobile

The Intercontinental while a bit dates was very comfortable and the staff was very attentive and accommodating. I sat by the pool for lunch one day. The service was quite slow, if you are in a hurry this should not be an option. The food was just ok but again the server was lovely. My room was on the side...

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Helpful?
Thank Suzanne B
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your comments, undoubtedly they are a great tool to motivate our staff and also to make the necessary adjustments in the problem areas, like the ones you mentioned . Regarding the room noise, we want to let you know that at the present time we are changing, gradually, our windows and installing sound-proofing windows. We...

Reviewed 10 October 2016

I was a little frustrated after my recent stay at the InterContinental Cali. I will start by saying that the lobby, outdoor restaurant and pool are beautiful, so when I walked in I was very excited to stay here. When I got to my room I was surprised to have very little floor space to walk around the room and...

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Helpful?
Thank Christina D
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Dear guest, Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and, that...

Stoney Creek, Canada
Reviewed 28 August 2016 via mobile

We came for a short trip due to a passing, the staff all spoke English the staff were very helpful and my daughter loved talking to all of them. Very safe hotel, beautiful pool area and breakfast was good. We had the suite and it was modern and nice, we faced the road so it was a bit noisy and...

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Helpful?
Thank Donna H
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you very much for your wonderful comments about our facilities and services and please receive our apologies for the noise inconveniences you described in your comments. You can trust we are working on it at the present time. We are confident that you give us the opportunity to offer you our best service on your next visit...

Reviewed 20 August 2016 via mobile

Top notch hotel. Beautiful room. Beautiful bathroom. Great check in. Professional and super friendly. Taxis always available. Good location. I'll definitely go back. My only complaint was the concierge did not respond to my emails prior to my visit, but despite that I give this hotel 5 stars.

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Helpful?
Thank Geoff B
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for the wonderful feedback about your last stay, which will be shared with all our staff as a way to encourage their desire to continue giving our guests the best attention and service and take action on the areas that need to be improved, like the one you mentioned in your not. We really appreciate your...

Los Angeles
Reviewed 3 August 2016

They just treat you like family here. Felt completely comfortable no matter who we dealt with at this hotel. Got the best hair cut, mani/pedi, massage for a ridiculously low cost. The concierge, Jorge Munoz, was always available to give us great travel advice, catering to our specific likes. Liliiana Garcia, who we met during our first stay at the...

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Helpful?
Thank perlago
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of...

San Francisco, California
Reviewed 24 July 2016

Excellent hotel in Cali. Fulfills the expectations of the most high demanding European or American tourist. Outstanding service, attention to detail, cleanliness, food and entertainment. The prices are reasonable for such level of sophistication

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Helpful?
Thank angrlag
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Norma A. General...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the synonym of excellence in hospitality. Located five minutes away from downtown and nearby the best restaurants and bars, Intercontinental de Cali, an Estelar Hotel, was built with the highest hospitality industry standards. Complete infrastructure with ample spaces and different ambiances are available for your pleasure and business events. ... more   less 

Additional Information about InterContinental Cali - Un Hotel Estelar

Address: Av. Colombia # 2-72, Cali, Colombia
Region: Colombia > Valle del Cauca Department > Cali
Price Range: ₹ 5,789 - ₹ 9,808 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Cali - Un Hotel Estelar 4.5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#1 Family Hotel in Cali
#3 Luxury Hotel in Cali
#4 Business Hotel in Cali
#4 Romantic Hotel in Cali
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Cali - Un Hotel Estelar staff and other travellers.
6 questions
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Questions? Get answers from InterContinental Cali - Un Hotel Estelar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You might want to stay in lower level rooms during weekends. Party room is located on the 9th floor and it can get a bit loud.”
 of 5 bubbles 724claudiam, 15 Nov 2016 | Read review
“You won't regret it.”
 of 5 bubbles angrlag, 23 Jul 2016 | Read review
“Go as high as you can to get away from the street noise :)”
 of 5 bubbles pickybiz, 26 May 2016 | Read review
“Junior suite was excellent for the price.”
 of 5 bubbles jeremyfondi, 3 Apr 2016 | Read review
“Rooms are large and up to date. Take rear side room if you are intolerant to traffic and ambulances at night”
 of 5 bubbles johnhS1200TC, 16 Dec 2015 | Read review
5 of 5
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